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JIRA Service Management

The only ITSM solution built on the Jira platform

Last updated: March 2025

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JIRA Service Management Pricing (2025)

Pricing plans

Pricing details:

Free plan

Subscription

Free trial

Free

0.00

Contact vendor for more details

Standard

19.04

/user

Per month

Features included:

Custom-branded Help Center
Alerts, On-call Schedules, and Incident Escalation
Unlimited Email Notifications
Audit Logs and Multi-region Data Residency
Up to 20,000 Agents and Unlimited Customers
9/5 Regional Support

Premium

47.82

/user

Per month

Features included:

AI-powered Service and Operations
Virtual Agent
Asset and Configuration Management
Deployment Gating with CI/CD Tools
Advanced Alert Integrations and Incident Investigation
Real-time Incident Monitoring
24/7 Support for Critical Issues
99.9% Uptime SLA

Enterprise

157,000

/user

Per year

Features included:

Cross-product Insights with Atlassian Analytics and Data Lake
Advanced Admin Controls and Security
Enterprise-grade Identity and Access Management
Unlimited Automations
Multiple Instances (up to 150)
24/7 Support for All Issues

Data Center

18,000

/user

Per year

Features included:

Active Clustering for High Availability
Annual Term License + Maintenance
Atlassian-Supported Disaster Recovery
Environment Control
Optimized for AWS or Azure Deployment
Project and Issue Archiving
SAML 2.0 and Openid Connect Support

User opinions about JIRA Service Management price and value

Value for money rating:

4.3

Of 69 reviews that provide robust commentary on JIRA Service Management's price and value, 48% mention it in a positive light.

Some reviewers find JIRA Service Management cost-effective at scale and appreciate its non-profit pricing, which makes it a viable solution for such organizations. Users think the free version is suitable for small companies with less than 10 members, and they find the pricing model based on service agents reasonable. Some reviewers feel the initial pricing is attractive and appreciate the free trials and tiers that facilitate proof of concept projects. They also mention that the product is affordable compared to similar products and offers good value for ITSM.

However, some users report that JIRA Service Management can be expensive, especially for small businesses and startups. They indicate that the licensing model can be costly and restrictive, with additional fees for third-party integrations and add-ons. Reviewers mention that the pricing can become significantly more expensive as the number of users increases, and they find the cost high compared to other project management tools. Some users feel the pricing structure is confusing and not cost-effective for organizations with budget constraints.

Check .

To see what individual users think of JIRA Service Management's cost and value, check out the review excerpts below.

“We're now implementing JIRA Service Desk for our internal operations across I.T, Human Resources and Finance because it's straight forward to use and cost effective at scale.”

Greg Warner

Team Lead

“Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.”

Thomas Storey

ICT Systems Coordinator

“Its very very expensive tool and because of its costly license per user you have to spend a lot and this all can be done free or in less price in other tools”