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Malcolm!
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
At your service
Table of Contents
Malcolm! - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Malcolm! overview
What is Malcolm!?
Service your customers better with Malcolm!
Empower your customers to self serve 24/7/365
Share you knowledge & answer customer questions
Capture information, record choices, receive files and take payments
Easily integrate with 1,500+ other systems & your own in house systems via web hooks
Automate your internal & customer follow up actions
Continually improve via customer feedback
Surface as a self contained portal or contextually within your existing websites, apps & products
Key benefits of using Malcolm!
Starting price
per month
Alternatives
with better value for money
Malcolm!’s user interface
Malcolm! pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.8
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about Malcolm!?
It allows users to access knowledge in an intuitive and straightforward way, facilitating self service.
Select to learn more
Who uses Malcolm!?
Based on 36 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Malcolm!'s key features
Most critical features, based on insights from Malcolm! users:
All Malcolm! features
Features rating:
Malcolm! alternatives
Malcolm!
Starting from
36
/user
Per month
Confluence
Starting from
No pricing info
Microsoft SharePoint
Starting from
No pricing info
Notion
Starting from
No pricing info
Malcolm! pricing
Pricing plans
Pricing details:
User opinions about Malcolm! price and value
Value for money rating:
To see what individual users think of Malcolm!'s price and value, check out the review snippets below.
Stephanie B.
Marketing Director
Verified reviewer
Anonymity request
Malcolm! integrations (15)
Top integrations
Malcolm! support options
Typical customers
Platforms supported
Support options
Training options
Malcolm! FAQs
Malcolm! has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Malcolm! support?
Malcolm! supports the following languages:
English
Q. Does Malcolm! offer an API?
No, Malcolm! does not have an API available.
Q. What level of support does Malcolm! offer?
Malcolm! offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support