This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Malcolm! Pricing
Pricing overview
Value for money rating
4.9
/5
32
Price starts from
30
Per month
Flat Rate
What users say
Gillian H.
ER
Eduardo R.
Popular contenders
Price starts from
29
Per month
Pricing model
Free trial
Price starts from
149
Per month
Pricing model
Free trial
Price starts from
25
/user
Per month
Pricing model
Free trial
Price starts from
10
Per month
Pricing model
Free trial
Price starts from
45
/user
Per month
Pricing model
Free trial
Reviewers who mentioned pricing said:
Antony C.
Verified reviewer
Information Technology and Services, 11-50 employees
Used other for 6-12 months
Review source
Share this review:
It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!
It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.
I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
Mark T.
Farming, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.
Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.
The storage space provided by default is perhaps a little on the small side.
Elliot R.
Information Technology and Services, 1-10 employees
Used monthly for 6-12 months
Review source
Share this review:
I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate.
Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly...
It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.
Stephanie B.
Financial Services, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.
Very easy to use. It takes no time to implement and as a client you get five-star customer support.
We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.
Weber N.
Hospitality, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Malcolm! has let us build a new online proposition and attract and service those new customers.
Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm!
There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful.
Gillian H.
Verified reviewer
Insurance, 51-200 employees
Used weekly for less than 6 months
Review source
Share this review:
A genuinely great customer experience - the team at Malcolm have been highly accommodating of our requests and have been very responsive in addressing any queries.
Easy implementation, highly cost effective, great customer support, SEO features out of the box
The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long.
Eduardo R.
Marketing and Advertising, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
This is the easiest, fastest and most cost-effective way to master customer interaction for a start-up or scale-up business. We recommend it to all our clients as an essential way to build trust and relationships with their customers.
- Ease of use both from customer and end user side - Ease of integration into other platforms and products - Well designed UX makes creating work flow simple - Knowledge, expertise and support of the team - Very reasonable price considering the capabilities of the product
- Not enough real world case studies yet (as the product is still young)
Tom C.
Marketing and Advertising, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
Great team, great support offered around the product and would thoroughly for any business looking to take their customer experience to the next stage.
Good value, easy to use, transformed our way of business and how we interact with customers!
Honestly nothing at this stage. So far it has been a joy to use.
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.