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Malcolm!

Tools to interact with your users better!

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Malcolm! Pricing

Pricing overview

Value for money rating

4.9

/5

32

Price starts from

30

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £50 per month.
Team Plus: £99 per month.
Enterprise: contact Acknowledgement for pricing.

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What users say

Excellent out of the box FAQ solution, highly cost effective.
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Gillian H.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

ER

Eduardo R.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Malcolm! Saved us Time and Money

Reviewed 3 years ago

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic product for knowledge bases & Smart Questionnaires

Reviewed 6 days ago

We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.

Pros

Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.

Cons

The storage space provided by default is perhaps a little on the small side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Malcolm is a user intuitive and powerful platform

Reviewed 3 years ago

I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate.

Pros

Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly...

Cons

It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic customer help centre and digital knowledge base

Reviewed a year ago

Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Pros

Very easy to use. It takes no time to implement and as a client you get five-star customer support.

Cons

We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible value for money and very powerful

Reviewed 3 years ago

Malcolm! has let us build a new online proposition and attract and service those new customers.

Pros

Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm!

Cons

There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent out of the box FAQ solution, highly cost effective

Reviewed 3 years ago

A genuinely great customer experience - the team at Malcolm have been highly accommodating of our requests and have been very responsive in addressing any queries.

Pros

Easy implementation, highly cost effective, great customer support, SEO features out of the box

Cons

The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An excellent product backed by an even better team

Reviewed 3 years ago

This is the easiest, fastest and most cost-effective way to master customer interaction for a start-up or scale-up business. We recommend it to all our clients as an essential way to build trust and relationships with their customers.

Pros

- Ease of use both from customer and end user side - Ease of integration into other platforms and products - Well designed UX makes creating work flow simple - Knowledge, expertise and support of the team - Very reasonable price considering the capabilities of the product

Cons

- Not enough real world case studies yet (as the product is still young)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome bit of kit!

Reviewed 3 years ago

Great team, great support offered around the product and would thoroughly for any business looking to take their customer experience to the next stage.

Pros

Good value, easy to use, transformed our way of business and how we interact with customers!

Cons

Honestly nothing at this stage. So far it has been a joy to use.