Malcolm! Reviews

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Integrations are a bit lacking and haven't really seen man updates (publically).

Very easy to use. It takes no time to implement and as a client you get five-star customer support.

We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Some settings are quite basic but it makes it stable and easy to use

Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

Literally love everything about Malcolm, not sure I can list anything that I don't like.

I love that I can segment faq’s and create widgets and embeds.

The full page ember doesn’t provide much flexibility.

Malcom! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement!

I don't have much to reproach to Malcom! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal. I use Malcolm! principally for the FAQ page and we are extremely happy with it. They have a very nice website widget that slides out when the visitor has a question. There are strong editing and publishing tools. As well as a lot of nice extras (invisible tags to promote certain FAQs for keywords you don't want to show; version control of answers; set publish date in advance etc.). The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Some features I would like to see: * Better linkages between the FAQ tool and the Workflow tool. For example I cannot embed a Malcolm! form on an FAQ page, that should be available. * The FAQ page could have more template options to make it look more attractive and easier to navigate for the visitor (e.g. take inspiration from Intercom, Help Scout etc.) for other layouts. * Please call Workflows...

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For the creation of a support portal apart from any other support solution, it provides great mechanisms for creating support FAQs, customer service forms and workflows and customer knowledge bases; malcolm is as easy to use as creating a blog posting. And you can embed FAQs as popups on your site, creating a much better interactive experience for your customers.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information. As it is you get an email notification that a form completed, and the associated data (not too useful); or you use the notification to download a CSV directly from the site. It seems to me to be far more useful to provide the data in the webhook, then *I* can write it to a CSV, eliminating Malcolm! from having to write a crap ton of integrations.

Malcolm's easy to use interface and setup guidance makes it easy for us to implement knowledge panels and workflows than doing it on our own.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly...

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It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.

It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus.

It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together.

Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm!

There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful.

Malcolm is easy to use, very beautiful and powerful.

The FAQ edition could withstand more elements...

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it). SUPPORT team (very responsive). Many possible use cases - Malcolm can have different type of uses and if you are creative, you can do wonders with it. It comes as your assistance in information and support department. But I'm using it as a full fledged Questions and Answer Knowledge. Plus their suggest Algorithm helps best to achieve. Last but not to forget, you can they have inbuilt elements (like featured boxes) to help you promote your products of services right in knowledge base.

I didn't find any. Prices for higher plans can be a Con. My Suggestion, they can increase the FAQ and Workflows limit in their lower plans. This will make Malcolm a charm. 🌟

Easy implementation, highly cost effective, great customer support, SEO features out of the box

The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long.

I wanted to create an extensive FAQs section for my clients about what to expect while travelling to Uttarakhand. Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

Setting up FAQs can be intimidating at first. The on boarding process can be made easier. Also Setting up your theme for your instance is also chunky in my opinion.

Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours. It brings me excitement whenever I press preview/publish. Cons: - Excellent and responsive support. Very patient with my long emails and took the time to respond to every question. - Conversational type forms - Custom domains - Webhooks - Progress bars - Email responses - Password protection +much more

I love that I can change the language on the user end. Wish each instance could show different languages with a switch of a button by the user or automatically change languages based on user's location. It would allow FAQ or workflows to be shared easily. Would also be good if the Malcolm! could send out information about its new features and updates so we know they're out.

We use the floating widget on our www.outernetglobal.com website to capture visitor details then automatically integrate them into Mailchimp for marketing. Working with their helpful customer services we can see plenty of future use-cases.

Nothing so far - we are barely scratching the surface

- Ease of use both from customer and end user side - Ease of integration into other platforms and products - Well designed UX makes creating work flow simple - Knowledge, expertise and support of the team - Very reasonable price considering the capabilities of the product

- Not enough real world case studies yet (as the product is still young)

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

There were maybe a few too many steps that were unnecessary when publishing a standard Q & A post. And also it would be great to be able to clone an instance into another site when you have something that is e.g. a good template.

Good value, easy to use, transformed our way of business and how we interact with customers!

Honestly nothing at this stage. So far it has been a joy to use.

Malcolm! Has provided me with several great tools to both collect information from my website visitors, and to quickly offer them relevant information. The form builder works great and the knowledge base is extremely user-friendly. I haven't gotten too deep into building workflows, but I'm excited to give that feature a try.

I don't have any negative features to mention at the time. I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

We have just started using Malcolm! to solve a long term problem around us being briefed by (potential) clients and the capturing and using that data. Malcolm! has now enabled us to create modern briefing templates that are completely bespoke to our company. The ongoing support from [SENSITIVE CONTENT HIDDEN] has been first class.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface

I liked how integrated it could be with your website.

I didn't like the fact that a license only applies to one instance and not all on the account.