Malcolm! Reviews

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.

The storage space provided by default is perhaps a little on the small side.

Malcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.

Tricky to alphabetically order content, but doable!

Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Integrations are a bit lacking and haven't really seen man updates (publically).

I love that I can segment faq’s and create widgets and embeds.

The full page ember doesn’t provide much flexibility.

Malcom! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement!

I don't have much to reproach to Malcom! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal. I use Malcolm! principally for the FAQ page and we are extremely happy with it. They have a very nice website widget that slides out when the visitor has a question. There are strong editing and publishing tools. As well as a lot of nice extras (invisible tags to promote certain FAQs for keywords you don't want to show; version control of answers; set publish date in advance etc.). The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Some features I would like to see: * Better linkages between the FAQ tool and the Workflow tool. For example I cannot embed a Malcolm! form on an FAQ page, that should be available. * The FAQ page could have more template options to make it look more attractive and easier to navigate for the visitor (e.g. take inspiration from Intercom, Help Scout etc.) for other layouts. * Please call Workflows...

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For the creation of a support portal apart from any other support solution, it provides great mechanisms for creating support FAQs, customer service forms and workflows and customer knowledge bases; malcolm is as easy to use as creating a blog posting. And you can embed FAQs as popups on your site, creating a much better interactive experience for your customers.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information. As it is you get an email notification that a form completed, and the associated data (not too useful); or you use the notification to download a CSV directly from the site. It seems to me to be far more useful to provide the data in the webhook, then *I* can write it to a CSV, eliminating Malcolm! from having to write a crap ton of integrations.

Hello - just to let you know you can now get full data via Webhooks :-) More info here: https://support.malcolm.support/faqs/webhooks

Lovely and clean layout landing page which is easy to customised to match your brand. Also, they provide the option for readers to rate the answers or email it to someone which is excellent. In addition the platform allow you to collect and automate information by using forms. Another great feature is that you can embed the FAQ on your website

It's a bit confusing to set up at first but once you get the hang of it you will be ok.

Simple to use and integrations were perfect

Nothing really - as all software it took a little time to understand how it works but it didn’t take long

Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

Literally love everything about Malcolm, not sure I can list anything that I don't like.

Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly...

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It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.

It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus.

It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together.

Very easy to use. It takes no time to implement and as a client you get five-star customer support.

We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.

Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm!

There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful.

Malcolm's easy to use interface and setup guidance makes it easy for us to implement knowledge panels and workflows than doing it on our own.

It's a bit overbearing at times, and can be confusing to navigate.

The software is intuitive as well as easy to learn and use. The features and functions are useful and the product is supported well with regular updates and improvements.

The search tagging is fairly limited and I find myself creating long lists of tags to try to make sure that different terms are catered for.

Malcolm is easy to use, very beautiful and powerful.

The FAQ edition could withstand more elements...

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it). SUPPORT team (very responsive). Many possible use cases - Malcolm can have different type of uses and if you are creative, you can do wonders with it. It comes as your assistance in information and support department. But I'm using it as a full fledged Questions and Answer Knowledge. Plus their suggest Algorithm helps best to achieve. Last but not to forget, you can they have inbuilt elements (like featured boxes) to help you promote your products of services right in knowledge base.

I didn't find any. Prices for higher plans can be a Con. My Suggestion, they can increase the FAQ and Workflows limit in their lower plans. This will make Malcolm a charm. 🌟

Easy implementation, highly cost effective, great customer support, SEO features out of the box

The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long.

I wanted to create an extensive FAQs section for my clients about what to expect while travelling to Uttarakhand. Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

Setting up FAQs can be intimidating at first. The on boarding process can be made easier. Also Setting up your theme for your instance is also chunky in my opinion.

Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours. It brings me excitement whenever I press preview/publish. Cons: - Excellent and responsive support. Very patient with my long emails and took the time to respond to every question. - Conversational type forms - Custom domains - Webhooks - Progress bars - Email responses - Password protection +much more

I love that I can change the language on the user end. Wish each instance could show different languages with a switch of a button by the user or automatically change languages based on user's location. It would allow FAQ or workflows to be shared easily. Would also be good if the Malcolm! could send out information about its new features and updates so we know they're out.

We use the floating widget on our www.outernetglobal.com website to capture visitor details then automatically integrate them into Mailchimp for marketing. Working with their helpful customer services we can see plenty of future use-cases.

Nothing so far - we are barely scratching the surface

- Ease of use both from customer and end user side - Ease of integration into other platforms and products - Well designed UX makes creating work flow simple - Knowledge, expertise and support of the team - Very reasonable price considering the capabilities of the product

- Not enough real world case studies yet (as the product is still young)

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Some settings are quite basic but it makes it stable and easy to use