App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
MSP360 Backup
5
175
4
61
3
7
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Data Protection for MSPs And IT Teams
Table of Contents
MSP360 Backup - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
MSP360 Backup overview
Based on 246 verified user reviews
What is MSP360 Backup?
MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.
Who uses MSP360 Backup?
By industry, MSP360 Backup reviewers are most commonly professionals in information technology and services (38%). The most frequent use case cited is for managed service providers (58% of reviewers).
What do users say about MSP360 Backup pricing?
Some reviewers appreciate MSP360 Backup’s affordable pricing and strong enterprise features, and they find the cost-benefit ratio optimal. However, some reviewers feel the pricing can be high for small businesses, and they express concerns about recent price increases.
Starting price
Alternatives
with better value for money
MSP360 Backup’s user interface
MSP360 Backup pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about MSP360 Backup?
MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.
Select to learn more
Who uses MSP360 Backup?
Based on 246 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MSP360 Backup's key features
GetApp's analysis of 57 verified user reviews collected between September 2022 and September 2024 identifies MSP360 Managed Backup's most critical features and summarizes user sentiment about those features.
Reviewers appreciate MSP360 Managed Backup's reliable backup and recovery capabilities. They find it easy to monitor backups, restore files remotely, and perform complete restores to different hardware. Users report that the process is straightforward and integrates well with other software, providing peace of mind. They highlight the ease of recovering critical files and the simplicity of the item-level restore process. Some users mention that the recovery aspect could be improved, but overall, they find it effective and reliable. Of the 34 MSP360 Managed Backup users who gave detailed accounts of their use of Backup and Recovery, 100% rated this feature as important or highly important.
Users report that MSP360 Managed Backup offers a variety of flexible scheduling options for backups. They find the scheduling process straightforward and appreciate the customizable notifications and alerts. Reviewers indicate that the ability to set multiple schedules helps distribute the load on limited broadband connections. They value the automation aspect, which allows them to review backups without manual intervention. Some users mention that the scheduling system is easy to implement and adjust, making daily backups a breeze to set up and maintain. Of the 22 MSP360 Managed Backup users who gave detailed accounts of their use of Backup Scheduling, 100% rated this feature as important or highly important.
Reviewers highlight MSP360 Managed Backup's cloud backup capabilities, noting its support for third-party storage providers like BackBlaze B2, Amazon S3, and MS Azure. They appreciate the ease of backing up to the cloud without using local cache and the seamless integration with various cloud platforms. Users report that it is easy to set up and reliable, even on slower internet connections. They find it valuable for off-site backups, providing peace of mind in case of natural disasters. Of the 18 MSP360 Managed Backup users who gave detailed accounts of their use of Cloud Backup, 94% rated this feature as important or highly important.
Users report that MSP360 Managed Backup's encryption capabilities are essential for compliance with regulations like GDPR. They appreciate the ability to create and manage their encryption keys and the seamless integration with AWS server-side encryption. Reviewers indicate that encryption is important for protecting confidential data, especially when backing up to the cloud. They find it easy to specify local encryption before data transfer, ensuring high-level data protection and customer confidence in off-site backups. Of the 15 MSP360 Managed Backup users who gave detailed accounts of their use of Encryption, 93% rated this feature as important or highly important.
Nataly V.
Support level One
Daniel E.
Sr Systems Administrator
Tejas D.
Lead IT Administrator
All MSP360 Backup features
Features rating:
MSP360 Backup alternatives
MSP360 Backup
Starting from
No pricing info
Cove Data Protection
Starting from
No pricing info
N-central
Starting from
1.75
N-sight RMM
Starting from
99
Per month
MSP360 Backup pricing
Value for money rating:
Starting from
No pricing info
User opinions about MSP360 Backup price and value
Value for money rating:
To see what individual users think of MSP360 Backup's price and value, check out the review snippets below.
Daniel E.
Sr Systems Administrator
Nataly V.
Support level One
MSP360 Backup integrations (10)
Integrations rated by users
We looked at 246 user reviews to identify which products are mentioned as MSP360 Backup integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“Secondary offsite backup location for disaster recovery options.”
Daniel E.
Sr Systems Administrator
Integration rating: 5.0 (2)
“It’s important because it lets me connect my Google Cloud services and manage everything in one place instead of switching between different tools.”
Renz I.
Consultant
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
“Having alerts come into our ticketing as the correct customer is important to our teams to have a better understanding of a client's support history.”
“We are looking to automate as much as we can.”
Phillip D.
Solutions Architect
Other top integrations
MSP360 Backup customer support
What do users say about MSP360 Backup customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MSP360 Backup customer support.
Widely noted by reviewers, MSP360 Backup support is quick to respond and resolves issues efficiently.
A significant portion of users appreciate the knowledgeable and courteous support staff, especially during setup.
Frequently reported by users, support documentation and online resources are helpful for troubleshooting.
A limited number of users mention slow response times and difficulty reaching support due to time zone differences.
Support options
Training options
To see what individual users say about MSP360 Backup's customer support, check out the review snippets below.
“We have tried countless back up utilities and this one is not only one of the more straight forward to use but anytime we have issues support is great with helping us out, I recommend it to other MSP's as a real option for replacing similar products.”
James S.
Founder
“Support is awesome with very quick response times, especially during my trial period which was really helpful.”
Peter P.
Director
MSP360 Backup FAQs
MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.
These products have better value for money
