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Pure Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for SMBs
Table of Contents
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Pure Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Pure Chat overview
Based on 337 verified user reviews
What is Pure Chat?
Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).
What do users say about Pure Chat pricing?
Most reviewers indicate Pure Chat delivers strong value for money, especially with its generous free plan and affordable upgrades. Some users say the paid version offers valuable features, though a few feel upgrades may be needed sooner than expected.
Starting price
per month
Alternatives
with better value for money
Pure Chat’s user interface
Pure Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Pure Chat?
Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).
Select to learn more
Who uses Pure Chat?
Based on 337 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Pure Chat's key features
Most critical features, based on insights from Pure Chat users:
All Pure Chat features
Features rating:
Pure Chat alternatives
Pure Chat
Starting from
39
/user
Per month
Starting from
No pricing info
LiveChat
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Pure Chat pricing
Starting from
39
/user
Per month
User opinions about Pure Chat price and value
Value for money rating:
Of 40 reviews that provide robust commentary on Pure Chat's price and value, 88% mention it in a positive light.
Most reviewers indicate that Pure Chat offers strong value for money, highlighting its generous free plan, which includes up to three operators and sufficient functionality for startups and small businesses. They appreciate the affordable upgrade options, customizable features, and the ability to start for free and scale as needed. Some users say the paid plans provide worthwhile advanced features, though a few feel the paid version is expensive or that the free plan’s limitations—such as restricted contact views and fewer advanced features—may require upgrading sooner than desired. Reviewers appreciate the cost-effectiveness compared to alternatives.
, and
To see what individual users think of Pure Chat's cost and value, check out the review excerpts below.
Pure Chat integrations (24)
Top integrations
Pure Chat customer support
What do users say about Pure Chat customer support?
Customer support rating:
We analyzed 26 verified user reviews to identify positive and negative aspects of Pure Chat customer support.
Widespread user sentiment highlights fast, friendly, and knowledgeable customer support that's easy to reach and highly effective.
A limited number of users report slow or inconsistent responses and difficulty accessing live support when needed.
Support options
Training options
To see what individual users say about Pure Chat's customer support, check out the review snippets below.
“Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. ”
Jan S.
Health Coach
“Support was very helpful in resolving the issue within an hour or so.”
Ben O.
IT Director
“Accessing any kind of live support from the company itself has proven to be difficult, which I find pretty ironic.”
Robert B.
Pure Chat FAQs
Pure Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Pure Chat used for?
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.
Q. What are the benefits of using Pure Chat?
Q. What languages does Pure Chat support?
Pure Chat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Pure Chat support mobile devices?
Pure Chat supports the following devices:
Android, iPad, iPhone
Q. Does Pure Chat offer an API?
Yes, Pure Chat has an API available for use.
Q. What level of support does Pure Chat offer?
Pure Chat offers the following support options:
Chat, Email/Help Desk, FAQs/Forum
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