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Nutshell
4.2
(375)

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CRM and email marketing that helps your business grow.

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(29)

Nutshell Pricing, Features, Reviews and Alternatives

Nutshell product overview

Price starts from

27

/user

Per month

What is Nutshell?

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Key benefits of using Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

Nutshell pricing information

Value for money

4.3

/5

375

Starting from

27

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nutshell features

Functionality

3.9

/5

375

Total features

88

7 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Email Marketing

Nutshell users reviews

Overall Rating

4.2

/5

375

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.06/10
Rating distribution

5

4

3

2

1

158

158

47

10

2

Pros
Ease of use, easy integration, great customer support, easy to learn and solid documentation, and many more.
Reports are easy to generate and there are so many resources to help answer your questions. The provided training videos are clear & give good direction.
It is very intuitive and has a great mobile app. The price is also great considering all the features.
Cons
I hate the way the tagging system works. I hate the data import/export process is over complicated.
The lack of a quoting interface, manual address entry into Quickbooks, lack of phone integration, and incomplete email integration.
No offline desktop apps. There was a feature I was missing on the iPhone app but can't remember what it is.
JM
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Jean Marie J.

CRO

Information Technology and Services, 1-10 employees

Review source

Overall Rating

Perfect solution for startups

Reviewed a year ago

Transcript

Jean-marie: Hello, my name is Jean-marie. I'm a chief revenue officer. And I give Nutshell a review of...

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Alex W.

Owner

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Simple and inexpensive CRM

Reviewed 2 years ago

Transcript

Alex W.: Hi, I'm Alex. I'm the president of a digital marketing agency, and I give Nutshell a five out...

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John G.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Full Featured Sales CRM

Reviewed 3 years ago

Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other. But within two weeks everyone fell in love with Nutshell and completely on board significantly contributing to an increased close ratio.

Pros

This CRM walks the less experienced sales rep through the entire sales process even recommending when to follow up even suggesting additional steps should be taken to get to the close. Upon close it automatically updates the customer database and the task management features facilitate the onboarding process. It also has a neat "Click-to-Call" feature that calls and optionally records directly from your prospect list providing an excellent sales training vehicle.

Cons

We would like to have seen the developers respond more quickly to feature suggestions but as a Sales CRM it is untouchable.

SS
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Sebastian S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nutshell is overall a great CRM that incorporates good features and provides great customer service

Reviewed 6 years ago
Pros

I appreciate the constant updates. Nutshell has some ways to come, so it is nice seeing changes be made. Customer service is always on spot and very friendly. Nutshell support page is great for new employees, referring them straight to there for advice. The adaptability & usability of the interface is very user friendly.

Cons

I have been using this software since October of 2014. So far, I think what needs to be implemented on the "Admin/SetUp side" is making sure Products, Reasons why Leads Close, the Sales Process Competitors, and so much more need to be added from the start with Nutshell and the business buying the service. The reason being is because over the last two years, slowly things have been added/removed/changed....

Vendor response

Hey Sebastian! Thanks for taking the time to share your feedback with us. I hear you on the changes over the last couple of years. I will talk to our dev team about the requests you mention below on the Company. We appreciate you being a part of the Nutshell community. Amanda

CA
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Clint A.

Oil & Energy,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall Nutshell is a Great Small Business CRM

Reviewed 8 years ago
Pros

Nutshell provides you with a fairly simple interface that even the most computer illiterate person can figure out. If you need to track leads, keep a steady contact list, or even pull a graph of your highest selling product, Nutshell truly has it all for the small business. Paying a low price is always a positive as well!

Cons

Once you start to grow your business (medium level) you most likely will begin to outgrow Nutshell. The ease of use counteracts with the customization allowed, meaning you have to find creative avenues to display the information you need where you need it. It also is fairly hard to add new products/manage them. It is not a recommended CRM if you have hundreds of different products. It would be really nice if they set up an auto-email function triggered by stages/dates.

JW
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John W.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Everything your business needs in a Nutshell!

Reviewed 2 years ago

Nutshell has proved to be a great tool for managing our customers along with our sales efforts. Having one centralized tool for each team has made transitions, upsells, and growth very simple and organic within our organization. Our Account Executives have been able to stay apprised to all that is happening with their accounts and thus enabling them to ensure their needs are being met and that opportunities for new products are being presented. This product keeps you accountable to your most valuable resource, your customers.

Pros

My favorite thing about this software was its mobile interface through the iOS app. Having your CRM in the palm of your hand proved to be incredibly powerful for me. My role is inside sales and account management thus this tool was mostly used while traveling and in route to meet with clients. It was a huge leg up in my ability to prepare, research and plan on the go. Absolutely love it. All of my most important data in a very easy to access format.

Cons

The application was great to catalog your inbound contacts through integrations with Gmail. One thing I did not like was that I encountered quite a bit of duplication. It resulted in some manual management of my data to ensure my accounts remained clean and that duplication did not occur and or was reconciled. The system was great to pick up all of this data and to store it but it does need to be something that you keep tabs on and are accountable to manage on a regular cadence.

MN
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Mike N.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nutshell was provided to me my boss to help track and organize sales calls.

Reviewed 6 years ago
Pros

I like that it holds all the information for my accounts and that I can set reminders for phone calls.

Cons

I wish everything on the lead for a shop page showed up on the store page, i'm always having to flip from page to page to get a name and it seems redundant and time consuming to re input that information everytime I start a new lead when I just put it on the store page. Same with logged activities, I often have an activity on an account and then I have to put one on the lead I wish the activity showed...

Vendor response

Hi Mike, We appreciate you taking the time to provide feedback- I sense your frustration and perhaps there is something that one of our customer service reps can help you with as far as logging leads, activities etc. I will have someone reach out to you directly. Thank you for being a part of the Nutshell community. Amanda

Nutshell FAQs

Q. What type of pricing plans does Nutshell offer?

Nutshell has the following pricing plans:
Starting from: $27.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Nutshell?

Nutshell has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Nutshell support?

Nutshell supports the following languages:
English

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Q. Does Nutshell support mobile devices?

Nutshell supports the following devices:
Android, iPhone

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Q. Does Nutshell offer an API?

Yes, Nutshell has an API available for use.

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Q. What other apps does Nutshell integrate with?

Nutshell integrates with the following applications:
Wufoo, Constant Contact, Microsoft Outlook, FreshMail, ActiveCampaign, MailUp, Zapier, Gmail, Unbounce, Trello, Google Drive, Box, OnceHub, Twitter, 3CX, Jotform, Slack, Google Contacts, Microsoft 365, Typeform, LiveChat, Meta for Business, Quickbooks Online, Olark, Reply, Kixie PowerCall, Mad Mimi, Yesware, Mailchimp, Asana, PandaDoc, Pure Chat, HubSpot CRM, Zendesk Suite

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Q. What level of support does Nutshell offer?

Nutshell offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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