RingCentral Contact Center Pricing Plan & Cost Guide

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

4.31/5 (155 reviews)

RingCentral Contact Center Pricing

RingCentral Contact Centre is available in three editions: Entry, Standard, Premium and Ultimate.

Contact RingCentral for detailed pricing information.

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RingCentral Contact Center Pricing Reviews

Pros
  • Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.Carla M.Read the full review
  • Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.Verified ReviewerRead the full review
  • Janna was my technical support representative and she was excellent. She had a great attitude.Mandy K.Read the full review
Cons
  • The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.Verified ReviewerRead the full review
  • The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.Desirae S.Read the full review
  • They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.Greg F.Read the full review
95%
recommended this to a friend or a colleague

22 reviewers had the following to say about RingCentral Contact Center's pricing:

Gustavo T.

Good enough

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Software Advice

I could go back if you cut the prices but I know you will not do.

Pros
Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Cons
Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dave S.

Love Ring Central...just wish it was more affordable

Used monthly for 2+ years
Reviewed 2018-06-15
Review Source: Software Advice

RCFax works well too, cheaper than paying for copper fax lines, and no awful fax machine. Everything is handled via a email.

Pros
Ring Central does everything a phone system can do. We really loved the cell phone integration options.

Cons
The price is the only problem I have. We wanted a few high end features, which pushed us to an Enterprise plan. For each user it was very expensive. And they wont let you mix and match groups. So if only your exec team needs Enterprise and all your workers just need Basic...you have to pay for Enterprise for every employee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Simon O.

Perfect Business Communication Appliacation

Used daily for 1-2 years
Reviewed 2018-12-12
Review Source: Software Advice

Pros
This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Cons
The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Eric L.

Team Phone System

Used weekly for 1-2 years
Reviewed 2019-06-27
Review Source: Software Advice

Pros
Great for seeing which member of our support team is actually on the phone

Cons
Price seems a bit high for value but a very useful tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Santosh B.

Ring Central - Review

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: Capterra

- It is a great application overall with ring central.

Pros
- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

Cons
- The pricing can be made more affordable - They can add more features and limits to the applications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cheylene R.

Ring Central - As expected for the Price

Used daily for less than 6 months
Reviewed 2018-03-13
Review Source: Software Advice

Pros
Well priced relatively intuitive the app works great which is helpful if you need to run out of the office good voice quality no call interruptions

Cons
Bazar limitations when setting up the IVR the per-user fee is expensive reporting functions are very limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Josiah H.

Has everything you need at a great price

Used daily for less than 6 months
Reviewed 2020-01-15
Review Source: Software Advice

I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Pros
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Abraham S.

Top of the Line Contact Center Software With a Friendly Interface

Used daily for 6-12 months
Reviewed 2018-09-24
Review Source: Software Advice

Utilized this product from Spring 2015 - Spring 2016

Pros
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons
There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Frank D.

Rather expensive product

Used weekly for 2+ years
Reviewed 2018-11-03
Review Source: Capterra

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

Pros
This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly.

Cons
This solution is rather expensive and does not justify the expense considering other alternatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ryder M.

Worse than free options like Google Voice

Used daily for 1-2 years
Reviewed 2019-02-27
Review Source: Capterra

Pros
It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on.

Cons
There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade. Also, about 50% of my calls go straight to voicemail. Weird huh? So no calling out, and 50% of of incoming calls are missed. Nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Steven J.

Wonder Phone Cloud Based System

Used daily for 2+ years
Reviewed 2020-12-28
Review Source: Capterra

My overall experience has been extremely positive.

Pros
This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Cons
The pricing is a bit on the high end of the market would be my only complaint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob J.

Good

Used daily for 2+ years
Reviewed 2018-01-17
Review Source: Capterra

Pros
I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Cons
I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mohammad A.

Lackluster support, misleading plan details. Most of these reviews are suspicious...

Reviewed 2015-03-21
Review Source: Capterra

All these glowing reviews are suspisious. From a user of many years I can say that although their prices seem good, be very VERY careful. I was misled into thinking the minutes would roll over, was told not the case only after years of service. After an hour on support line they offered to move me to a more expensive plan. Wow....thanks. When I agreed only if I get a month of free service or more minutes for this moneth to compensate was told "NO" . Way to keep customer satisfaction and a long time loyal customer happy guys!

Rating breakdown

Ease of use
Customer support

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Nathy M.

I wouldn't have a business without RingCentral

Used daily for 2+ years
Reviewed 2017-10-27
Review Source: Software Advice

Pros
Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Cons
Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Siva P.

Ringcentral - value

Reviewed 2016-10-05
Review Source: Capterra

The value of money on the ringcetral. achieve parity very quickly using this software. Only works with Cisco

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Perla M.

Very useful tool.

Used daily for 1-2 years
Reviewed 2018-08-28
Review Source: Software Advice

Very good!

Pros
Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Cons
It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John C.

Good for a small business and better than a landline system

Reviewed 2015-03-20
Review Source: Capterra

We work in a virtual team environment and this tool makes it easier for customers to contact us regardless of where we are. Its affordable and pretty easy to use. Their international dial-in numbers don't always work so we get a bit frustrated with that and call quality for international isn't always the best, but it is way more affordable than an international call.

Rating breakdown

Ease of use
Customer support

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Carla M.

Been a Ring Central customer for years - love the product and service!

Reviewed 2015-05-02
Review Source: Capterra

I procrastinated for weeks before calling in to fix my phone. It had an issue that wasn't so bad I couldn't use it and I just kept putting it off. When I finally called in to get assistance it was super easy - next time I won't wait weeks before I call to resolve my issue. :-) Customer service is great! I am very glad I switched to Ring Central, not only do I get better service but for a better price!

Rating breakdown

Ease of use
Customer support

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Stephen J.

Great Service for the Small Business Owner

Reviewed 2015-03-26
Review Source: Capterra

Great Service for the Small Business Owner. Have been using the service for 4-5 years and love it. Great value for the service and features that you receive.

Rating breakdown

Ease of use
Customer support

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Reyner T.

Good Call Center Solution for Mid-Size Organizations

Used daily for less than 6 months
Reviewed 2016-12-10
Review Source: Software Advice

We have used Ring Central for a few years now and feel confident to recommended it. The features are easy to use and understand. The pricing is fair. Ring Central has a vast variety of features which I think will work for most Mid Size Organizations.They have a phone app which can be downloaded and used. We did not actually need phone lines for every rep because of its technology (I keep forgetting that name) . With this you no longer need a traditional phone. The working hours can be adjusted with the tool. You can create rules for call handling based on any business need

Pros
Good features Integration Call flows

Cons
Did have some downtime in the best Customer Service is a little on the unpleasant side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ray A.

Treated poorly after many years of service

Reviewed 2015-03-21
Review Source: Capterra

With over 6 years of service today I saw just how poorly they treat customers that I've been with them a long time. They have no concept of long-term value of a customer and lost me for good and now I will share the poor experience with as many people as possible .

Rating breakdown

Ease of use
Customer support

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Michael R.

Easy to Use

Used daily for less than 6 months
Reviewed 2016-11-28
Review Source: Software Advice

RingCentral is a great phone product. I've used this for years and have recommended it to many people. It's features are easy to use and you get a lot for the price. It doesn't matter if you're new start up or you've been around for years, RingCentral has great options to help with your telephone needs. The extension and voicemail features are easy to use. I think the phone app is awesome. This product enabled us to provide phone access to our team members without having to install phone lines in each of our offices. The app makes it so that you no longer need a traditional phone on your desk. The software lets you set hours of operation. Plus, you can even create rules for call handling for specific days and times.

Pros
Very customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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