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Zendesk Sunshine Logo

Innovative and creative messaging platform.

Table of Contents

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Zendesk Sunshine - 2026 Pricing, Features, Reviews & Alternatives

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Zendesk Sunshine overview

What is Zendesk Sunshine?

Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.

With Sunshine, companies are able to create dynamic experiences that guide users toward self-service or expert assistance, depending on their need. Sunshine connects with your business systems so agents and customers can get the right information right away.

Starting price

495flat rate /
per month

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Zendesk Sunshine’s user interface

Ease of use rating:

Zendesk Sunshine reviews

Overall rating

3.0

/5

2

Positive reviews

50

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

1

Zendesk Sunshine's key features

Most critical features, based on insights from Zendesk Sunshine users:

Third-Party integrations
Multi-Channel communication
Live chat
API
Reporting/Analytics
Mobile access

All Zendesk Sunshine features

Features rating:

AI copilot
AI/Machine learning
Automated responses
Automated routing
Canned responses
Chatbot
Contextual guidance
Customer experience management
Customer support
Machine learning
Natural language processing
Proactive chat
Real-time consumer-facing chat
Transcripts/Chat history

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Zendesk Sunshine pricing

Value for money rating:

Starting from

495

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Zendesk Sunshine price and value

Value for money rating:

Zendesk Sunshine support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Zendesk Sunshine FAQs

Q. What type of pricing plans does Zendesk Sunshine offer?

Zendesk Sunshine has the following pricing plans:
Starting from: $495.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Zendesk Sunshine?

Zendesk Sunshine has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Zendesk Sunshine support?

Zendesk Sunshine supports the following languages:
Arabic, English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Zendesk Sunshine support mobile devices?

Zendesk Sunshine supports the following devices:
Android, iPhone


Q. Does Zendesk Sunshine offer an API?

No, Zendesk Sunshine does not have an API available.


Q. What other apps does Zendesk Sunshine integrate with?

Zendesk Sunshine integrates with the following applications:
Help Scout, Stripe, Front, Twilio, Zendesk Suite


Q. What level of support does Zendesk Sunshine offer?

Zendesk Sunshine offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

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