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Coax Logo

Get more leads, improve customer service, make more money.

Last updated: December 2024

Table of Contents

Coax - 2025 Pricing, Features, Reviews & Alternatives

What is Coax?

Coax is a business communication platform that brings all customer conversations into one place. With Coax, you can send and receive messages across multiple channels like SMS, email, social media, and voice calls within each customer's unified inbox.

Key features include a universal inbox to centralize communications, a live chat widget to continue conversations via SMS, custom contact forms to collect customer data, automated messaging for missed calls or triggers like keywords, and tools to request reviews or collect payments. Coax supports over 800 platform integrations with tools like Shopify, WordPress, Facebook, Twilio, and more.

Multiple team members can be invited to help manage conversations efficiently. You can also set up Coax to handle multiple business locations with specific configurations per location like unique hours, social profiles, or staff. Customer contact details can be updated directly within any chat for convenience.

Benefits of using Coax

Keep conversations live with chat widget that stays live with SMS
Automated texts for missed calls, keywords, and custom automations
Integrated Stripe for in-app payment requests and money export
Invite users to make replying to customers easy
Custom forms to easily collect data from customers

Starting from

299

Per month

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Coax's key features

Most critical features, based on insights from Coax users:

Multi-Channel Communication
Customer History
Chat/Messaging
Social Media Integration
Template Management
Interaction Tracking

All Coax features

Features rating:

Third-Party Integrations
SMS Messaging
Call Recording
Autoresponders
Activity Dashboard
API
Batch Communications
Alerts/Notifications
CRM
Customer Database
Customizable Branding
Email Management
Feedback Management
Inbox Management
IVR
Reporting & Statistics
Activity Tracking

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Coax pricing

Value for money rating:

Starting from

299

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

Coax support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

Coax reviews

Overall rating

5.0

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Coax FAQs

Q. What type of pricing plans does Coax offer?

Coax has the following pricing plans:
Starting from: $299.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Coax?

Coax has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Coax support?

Coax supports the following languages:
English


Q. Does Coax support mobile devices?

Coax supports the following devices:
Android, iPad, iPhone


Q. Does Coax offer an API?

No, Coax does not have an API available.


Q. What other apps does Coax integrate with?

Coax integrates with the following applications:
MYOB Business, MYOB Acumatica, Zoho One, Microsoft Outlook, Zendesk Sunshine, Google Analytics 360, Zoho CRM, VendorPanel, Zapier, Zoho Projects, Google Docs, Gmail, HubSpot CMS Hub, Docusign, Google Workspace, Trello, Google Drive, Buffer, Google Slides, Stripe, Zoho CRM Plus, Slack, Klaviyo, Zoho Mail, ServiceM8, Core Practice, Tableau, Bitly, Eventbrite, Zoho Creator, Semrush, monday.com, ClickUp, Delacon, Mailchimp, Twilio, Instagram, Asana, Facebook Business Suite, Hootsuite, AdRoll, Xero, YouTube, Workshop Software, HubSpot CRM, Shopify


Q. What level of support does Coax offer?

Coax offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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