SysAid Pricing Plan & Cost Guide

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

4.49/5 (276 reviews)

SysAid Pricing

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.
SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

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SysAid Pricing Reviews

Pros
  • Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool.Roberto V.Read the full review
  • The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.Edward P.Read the full review
  • The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.Malcom C.Read the full review
Cons
  • Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more.Ivan C.Read the full review
  • My IT department friends say that the administrative side of the program is a pain to deal with. On a personal level I haven't found anything to complain about.Georgi G.Read the full review
  • Load times for certain reports or data could have been faster and there were times when things would stop responding and we needed to refresh, but not often enough for it to be a problem.Joseph R. S.Read the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about SysAid's pricing:

Dennis Fiorentino Lora

Review for SysAid ITSM

Used daily for 2+ years
Reviewed 2019-08-15
Review Source: Capterra

Pros
- Easy installation and configuration - Low acquisition cost for licenses - Supported and certified ITIL processes

Cons
- Integration with third-party software can be very expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bob Stedman

Solid Track Record with SysAid

Used occasionally for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

We are an IT service provider and software and hardware reseller. We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers. We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible. I'd recommend SysAid software for any organization looking to efficiently manage their IT help desk.

Pros
SysAid ITSM has helped many of our customers streamline their help desk functions and dramatically increase their IT help desk efficiency.

Cons
We probably like the cost the least, but SysAid provides a solid value for the money. Cheap and free help desk solutions just cannot compete with the SysAid solution. You do get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brandan Kusser

Wasn't impressed from our Free Trial

Reviewed 2016-02-03
Review Source: GetApp

SysAid has some good features, but I did not like the User Interface at all. It seemed slow compared to others we demo'd. Also, the Customer Service is located in the middle east, which was a big drawback for us. It was difficult to get in touch.

Pros
-Good Features -Cheap -Been around for a while

Cons
-Ugly -Customer Service located in the middle east -Slow

Response from SysAid Technologies


Hi there Brandan,

I'm sorry to hear that you had a poor experience during your Free Trial on SysAid, and in particular, that you had difficulties in obtaining support when you needed it. SysAid is 100%-driven by customer feedback, and we will indeed look into what might have caused this problem with customer service. Just to clarify, SysAid actually provides a Follow-the-sun support workflow from offices in the U.S., Australia, and, Israel. We've expanded this support network according to the respective growth of our customer base, but again, I apologize for your experience. It's always valuable to receive feedback in order to find the loopholes in our service.

In regards to the UI, I'm just wondering if you had a chance to look at our newly revamped Reporting tool, that was released over the new year as part of SysAid Winter 16? This is the first stage in our product roadmap towards refreshing the SysAid GUI at large, and we're pretty excited about it. Our new Reporting UI offers smooth drag-and-drop functionality, and much easier filtering and sorting on a way-more intuitive interface. We've also recently upgraded our own customers' self service portal for a better user experience. Aside from this, we just launched a new BI Analytics tool with cool, interactive dashboards on an easy drag-and-drop UI. ..We definitely hear you, and are busy taking action to enhance the UI in stages, in response to our customers' feedback.

Thanks!
Kim.

Rating breakdown

Value for money
Ease of use
Customer support

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Rafael Villafana

Not so great customer service.

Used daily for 2+ years
Reviewed 2017-07-12
Review Source: Capterra

A help desk solution in which none was being used by the companies I worked in.

Pros
The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Cons
I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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James Williams

Great Features at an affordable price

Used daily for 1-2 years
Reviewed 2019-04-05
Review Source: Capterra

We needed a service desk solution with a richer feature set that we could tailor to our needs at a price we could afford. SysAid met these needs and continues to do so.

Pros
Affordability, customer support, customization, rich features, active customer community

Cons
learning curve for customization, knowledge base article editor a little primitive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luis Ernesto Sosa Paez

My Experience with SysAid

Used daily for 2+ years
Reviewed 2019-04-23
Review Source: Capterra

our experience is good, we have fast support, the schedule reports help us keep in control the service, with the new BI integration the monitoring is most easy to do.

Pros
Easy to use and configurate, mobile version with a friendly interface.

Cons
The price is little expensive this is an limiting for have more administrator

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Gary Pace

Product is cheap and has some good customization options - Support is beyond horrible.

Used daily for 2+ years
Reviewed 2018-01-03
Review Source: Capterra

Organization of tickets/requests.

Pros
for a small to med size business the product is very cheap and can be customized to support many business processes.

Cons
You will need to dedicate someone to the setup and purchase PS hours (unless you can find a consultant that has setup an instance before). Their support is non-existent. The fact that they develop and 'support' help desk software is just pure irony. If you had staff that treated (and mostly ignored) customers the way their support team does you would fire them. Immediately. Have had high priority bug tickets unresolved for over a year. Hosted instance down for 2 days. No communication. Spend the money and find something else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Mathieu B.

Good and simple

Used daily for 6-12 months
Reviewed 2018-07-03
Review Source: Capterra

Pros
This is a good and simple software to use. With the agent, it makes it very easy to take care of the inventory.

Cons
The big cons that I have about this software is that it is kinda expensive but overall, I think it is worth the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael Baumann

Must Have Tool For Every Helpdesk

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

good ROI

Pros
System implementation is simple and fast. Easy to use and very good value. Very low effort for maintenance in SysAid Cloud Version.

Cons
User Interface Looks a bit old style; few possibilites to customize Android app has Bugs and few Crash Problems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Luis Rosado

Great Software and easy to use and install

Reviewed 2016-02-19
Review Source: Capterra

It's Easy to use and has a quickly implement. With the basic packed you have a Fully funcionality for a great Price. Could exist another ITSM solutions cheapper but, none had a support and a professional services like SysAid. We didn't found anything that dislike us. SysAid helps us to quickly implement a help desk management service to our users. Currently, it has facilitated the implementation of a comprehensive policy governing ITSM and now we can manage all the computers and mobile devices, and measuring suppliers through service-level agreement.

Rating breakdown

Ease of use
Customer support

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Marius Oprea

SysAid Review - Medium Size IT Company

Used daily for 2+ years
Reviewed 2019-10-07
Review Source: Capterra

It's ok for the price that is paid

Pros
many functionalities integrations fast browser site

Cons
it's not app based (browser cache an issue) Remote deployment is young, has flaws

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dagoberto Guevara Idarraga

Excelent service !

Reviewed 2016-02-18
Review Source: Capterra

SysAid is an excellent tool for technical support desk of the company, very easy to parameterize and use, covers all our current needs at low cost.

Rating breakdown

Ease of use
Customer support

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Bryan Gentle

Very robust product for a very reasonable price

Reviewed 2016-02-22
Review Source: Software Advice

Pros
I feel this is one of the best products I spend my IT budget on. I get a ticketing system, asset management, MDM, patch management, and more for a low cost.

Cons
The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian De Varennes

best ticketing system

Used daily for 2+ years
Reviewed 2020-02-24
Review Source: Capterra

Pros
Easy of use, the documentation ton implement the software are really well detailled , great support from the team when you got a small problem.

Cons
Honestly nothing the price is great and it's simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scotty Chambers

great product at a great price

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

Pros
ticket tracking, inventory tracking, service monitoring, reporting

Cons
some of the licensing pricing is a little confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bruce Berglund

SysAid review

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

Average or below on customer support. Also they don't have enough senior programmers or they are all just out of school

Pros
It's customizable which is great. The price was reasonable when purchased. We use the on premise version.

Cons
They are always concentrating on the interface and breaking things that were working in the process. Support is frustrating because they always start with the lowest level and I know more about the program than they do!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ruediger Mohnen

SysAid Made Incident Management very easy

Reviewed 2016-02-29
Review Source: Capterra

We are using SysAid about 2 Years and we are very pleased with it. Nice GUI, Easy Customizing and easy to use. SysAid covers all our current needs at low cost and with excellent Service!

Rating breakdown

Ease of use
Customer support

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Jim Hill

Sysaid help desk

Used weekly for 6-12 months
Reviewed 2020-04-17
Review Source: Software Advice

we are getting most all employees to utilize this now, it has been a challenge, as they were use to just calling or emailing ITdept. we are still evolving with this product, and see opportunity to spread it to other departments, like Finance, HR, PR, etc.

Pros
pricing was good compared to others. had fairly easy way to setup and get running come with asset tracking

Cons
initial thoughts on flow is critical so you do not back track and need to start over not sure this is a con, but caution

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Claudio Munoz

Sysaid

Used daily for 2+ years
Reviewed 2019-04-17
Review Source: Capterra

Their customer support is fantastic, and they also have excellent commutation skills.

Pros
What I like about SysAid is that the software has in one platform multiple functionalities the two more attractive to me are inventory and helpdesk ticket.

Cons
The price for additional users is very pricy and the barcode scanner app doesn't work with office 365

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kawa Rahimi

Best ticketing and Inventory system

Used daily for 2+ years
Reviewed 2020-07-15
Review Source: Capterra

Easy to install, implementation very simple, ticketing system is. Rey efficient. Accurate inventory Simple to upgrade

Pros
Efficient, low cpu usage, easy to manage

Cons
We should have it on the cloud rather than being on premise

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patsy Anderson

Value for money

Used daily for less than 6 months
Reviewed 2016-11-04
Review Source: Capterra

SysAid provides good value for money (we are using the SaaS, cloud based implementation). There is a lot of functionality that is easy to configure and there is initial support to get started. That support is not quite as accessible after the initial bedding in period. We have found the browser implementation to be a bit cumbersome (for example it is not possible to have independent tabs with different parts of the application running at the same time). There was a problem with email and automatic job creation. The support was slow and we spent a day limping along. Eventually this resolved itself and we have not received any explanation. This kind of response is frustrating for a SaaS product. We have made the usual mistake of not spending enough time configuring for our particular requirements and with a substantial deign effort we would probably provide a more positive review. I would describe this as an adequate ITSM product with some nice features and some annoying issues.

Pros
Good value.

Cons
I don't like the browser implementation much - it provides the value but comes with the down sides of browser software (state, updating etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Roberto Villalta

The best friend of the incidents and requests is called SysAid

Used daily for 2+ years
Reviewed 2019-10-25
Review Source: Capterra

Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool

Pros
The ease of use, the rapid adaptation of the end user with the tool. Obtaining metrics with your own BI included

Cons
I insist that a good tool should be well paid, but if they could create users with different prices and profiles it would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Bahten

Great value for robust Help Desk software

Used daily for 2+ years
Reviewed 2019-05-07
Review Source: Capterra

Prior software (SchoolDude) was not made for IT Help Desk and was not user-friendly for any users. SysAid was about the same price and is IT-specific tool. Easy implementation and on-boarding of new product was nice.

Pros
Ease of implementation and ease of use for our End Users. LDAP integration was a plus; and reporting features are robust.

Cons
Occasional issues with the hosted environment and not always the clearest communication regarding causes of downtime or ETA to be up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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gregg Sandlin

Easy to Use and Easy to Modify for your needs

Used daily for 2+ years
Reviewed 2020-06-02
Review Source: Capterra

HIGHLY recommend it. There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to the support and effort to be even better DAILY than SYSAID.

Pros
I have been using SYSAID for 15+ years. I find it is very easy to understand and use. It is highly customizable without the need for complex interactions or training from SYSAID. THE SUPPORT from SYSAID is far beyond any other Vendor I have dealt with in 35+ years of IT work.

Cons
Some features advertised fall a little short of what you may expect but always meet what they say..The Ever evolving product sometimes creates an expectation that just doesn't quite reach the level I am expecting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anna Mirro

Effective management in one place

Used daily for less than 6 months
Reviewed 2018-05-31
Review Source: Capterra

Pros
SysAid is a powerful tool for managing your own IT service. The modules of the program contain all the best practice at the moment for organizing work. Enumerate all the possibilities you can endlessly.

Cons
The main disadvantage is the insane price, because of which the product is simply not available to small teams. although competitors have much more sparing tariffs, calculated for companies of different sizes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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