SysAid Pricing Plan & Cost Guide

SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

4.08/5 (96 reviews)

SysAid Pricing

Starting from: $3000.00/year

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.
SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

View Pricing Plans Free Trial

Competitors Pricing

uContact

Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

KronoDesk

Starting from: $19.99/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

REVE Chat

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshchat

Starting from: $19.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

ServiceWise

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does SysAid compare with other Customer Service & Support apps?

Subscription plan?

SysAid



98% of apps offer a
subscription plan

Free trial?

SysAid



88% of apps have a
free trial

Freemium plan?

SysAid



32% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for SysAid has been scaled monthly. Actual price is $3000.0/per year




SysAid Pricing Reviews

Pros
  • Good value.
  • -Good Features -Cheap -Been around for a while
  • The value was pretty good for what you get out of the box.
  • The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Cons
  • -Ugly -Customer Service located in the middle east -Slow
  • The set-up was cumbersome and lacked the ease of use I had hoped for.
  • User Interface Looks a bit old style; few possibilites to customize Android app has Bugs and few Crash Problems
  • The big cons that I have about this software is that it is kinda expensive but overall, I think it is worth the price.
89%
recommended this to a friend or a colleague

23 reviewers had the following to say about SysAid's pricing:

Brandan Kusser

Wasn't impressed from our Free Trial

Reviewed 2016-02-03
Review Source: GetApp

SysAid has some good features, but I did not like the User Interface at all. It seemed slow compared to others we demo'd. Also, the Customer Service is located in the middle east, which was a big drawback for us. It was difficult to get in touch.-Good Features -Cheap -Been around for a while

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Rafael Villafana

Not so great customer service.

Used daily for 2+ years
Reviewed 2017-07-12
Review Source: Capterra

A help desk solution in which none was being used by the companies I worked in.The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Gary Pace

Product is cheap and has some good customization options - Support is beyond horrible.

Used daily for 2+ years
Reviewed 2018-01-03
Review Source: Capterra

Organization of tickets/requests. for a small to med size business the product is very cheap and can be customized to support many business processes.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Luis Rosado

Great Software and easy to use and install

Reviewed 2016-02-19
Review Source: Capterra

It's Easy to use and has a quickly implement. With the basic packed you have a Fully funcionality for a great Price. Could exist another ITSM solutions cheapper but, none had a support and a professional services like SysAid. We didn't found anything that dislike us. SysAid helps us to quickly implement a help desk management service to our users. Currently, it has facilitated the implementation of a comprehensive policy governing ITSM and now we can manage all the computers and mobile devices, and measuring suppliers through service-level agreement.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Mathieu B.

Good and simple

Used daily for 6-12 months
Reviewed 2018-07-03
Review Source: Capterra

This is a good and simple software to use. With the agent, it makes it very easy to take care of the inventory.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Michael Baumann

Must Have Tool For Every Helpdesk

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

good ROI System implementation is simple and fast. Easy to use and very good value. Very low effort for maintenance in SysAid Cloud Version.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Dagoberto Guevara Idarraga

Excelent service !

Reviewed 2016-02-18
Review Source: Capterra

SysAid is an excellent tool for technical support desk of the company, very easy to parameterize and use, covers all our current needs at low cost.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Ruediger Mohnen

SysAid Made Incident Management very easy

Reviewed 2016-02-29
Review Source: Capterra

We are using SysAid about 2 Years and we are very pleased with it. Nice GUI, Easy Customizing and easy to use. SysAid covers all our current needs at low cost and with excellent Service!

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Bryan Gentle

Very robust product for a very reasonable price

Reviewed 2016-02-22
Review Source: Software Advice

I feel this is one of the best products I spend my IT budget on. I get a ticketing system, asset management, MDM, patch management, and more for a low cost.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Patsy Anderson

Value for money

Used daily for less than 6 months
Reviewed 2016-11-04
Review Source: Capterra

SysAid provides good value for money (we are using the SaaS, cloud based implementation). There is a lot of functionality that is easy to configure and there is initial support to get started. That support is not quite as accessible after the initial bedding in period. We have found the browser implementation to be a bit cumbersome (for example it is not possible to have independent tabs with different parts of the application running at the same time). There was a problem with email and automatic job creation. The support was slow and we spent a day limping along. Eventually this resolved itself and we have not received any explanation. This kind of response is frustrating for a SaaS product. We have made the usual mistake of not spending enough time configuring for our particular requirements and with a substantial deign effort we would probably provide a more positive review. I would describe this as an adequate ITSM product with some nice features and some annoying issues.Good value.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Anna Mirro

Effective management in one place

Used daily for less than 6 months
Reviewed 2018-05-31
Review Source: Capterra

SysAid is a powerful tool for managing your own IT service. The modules of the program contain all the best practice at the moment for organizing work. Enumerate all the possibilities you can endlessly.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Phillip Strunk

Just OK

Used daily for free trial
Reviewed 2018-09-06
Review Source: Capterra

The value was pretty good for what you get out of the box.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Ryan Lindgren

Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years.

Used other for 2+ years
Reviewed 2017-10-31
Review Source: Capterra

User adoption at a budget-friendly cost.Simple, Simple, Simple. Sysaid takes a lot of the complexities out of a helpdesk product. Simple design and ease of use for end users and administrators.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Sasha Harris

The product is relatively easy to configure and use. We were able to customize it greatly.

Used daily for 2+ years
Reviewed 2017-10-31
Review Source: Capterra

I like the ability to customize the features so that we can categorize our tickets in ways that make sense to us. I also like the visibility into the history of each ticket, so we can easily see each person that has contributed to the resolution of issues. The software is also reasonably priced compared to other solutions.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Jeff Winter

Great Asset Management and Help Desk Tool

Reviewed 2016-02-22
Review Source: Software Advice

The best thing about this product is the cloud deployment. It was extremely easy to implement and maintain, with new product versions rolled out without any effort. Ease of installation and relatively low cost for the cloud offering made this an easy choice. The account manager for my account has made this a good purchase as well. It is very easy to expand the product and any issues we had she has gotten me the help we needed. The asset management piece is very informative and with the optional API we have integrated the output into SQL for reporting etc.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Jason Jayko

painful

Used other for 6-12 months
Reviewed 2017-08-08
Review Source: Software Advice

if purchasing make sure to check you support options and details of options. best effort should not be considered support at first cost was a pro but based on downtime and time lost it was not justified. other then that none

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Craig Boyle

Great service management system that integrates seamlessly with other school systems.

Reviewed 2015-04-30
Review Source: Capterra

Pros: Price point makes it accessible for schools. Easy installation and integration Cross platform support Highly customisable Comprehensive suite of management tools Scalable Multitenancy Modular design Cons: Some customisation is lost when upgrading versions Reporting out of the bag is limited (This can be customised however) Customising administrator permissions can be confusing My Desktop provides poor user experience, especially considering the cost After a long process of evaluation, SysAid, an enterprise level product being offered under their educational license model was chosen because of it's flexibility and modular design. The multi tenancy architecture allowed us to provide a service desk that supported the whole school and was not simply a ticketing system for IT support. We now have a centralised service area for IT support, facilities management, finance and HR. Working together with SysAid's professional services team we were able to get the service desk integrated with Active Directory, Google Apps for Education (Gmail & Calendar) and our MIS (Management Information System) within a few hours. Using the `Password Services Module' and SSO (Single Sign-on) users can now manage their own access to the school's core systems - domain users accounts, email and SIMS - by accessing SysAid's `End User Portal' which is available from any device both within school and externally. SysAid is instrumental in managing the transition from our legacy network and systems while not distracting us from our objective of adding value to the school where it matters the most. As the school is now part of a multi-academy trust and the schools new sponsors plan to scale SysAid to support all academies within the trust, a great endorsement for the product.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Anonymous

A simple and feature rich helpdesk solution for your business

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The cost to own this application is externally lower than most of the other Helpdesk software on the market. The ability to create a ticket from an email is a plus, because it reduces the time it takes for the Helpdesk agent to record a fault or request. Also, the application can utilise open source databases such as MySQL to store its' data, which results in a massive reduction in the cost of ownership.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Jamie Gianna

Best ITIL Help Desk Tool on the Market

Used daily for 2+ years
Reviewed 2018-06-27
Review Source: GetApp

We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Jeff Schuyler

Used to be a decent cost effective Ticket Creation software

Used daily for 2+ years
Reviewed 2018-06-27
Review Source: Capterra

Ability to create reports and automate them. Categories can be created for anything as deep as 3 subcategories.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Ilan Tsabary

best value bet I have made

Reviewed 2014-05-08
Review Source: Capterra

Hi, I am using sysaid for few months now, and it is full of features and cost me 10% of service now asked me for. The helpdesk has everything I need, so does the change management and the Agent. Their customer service are OK , but can improve their technical knowledge in their tool. I would buy it again -- Ilan

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Jon Siedlik

Exceptional Customer Support & Powerful Service Desk

Reviewed 2016-01-27
Review Source: Capterra

First off let me start off with saying that we've have had our issues with SysAid over the years but SysAid has improved leaps and bounds since we decided to go with them and I'm glad we stuck with them despite the issues. We first rolled SysAid out locally and have since migrated to their cloud edition. We utilize almost all of the features offered by SysAid. ****LIKES MOST**** -Features: Incredibly powerful and feature rich service desk. If locally hosted you can control virtually every aspect of the service desk and customize it to your liking. -Customer Support: Amazing customer support and online community. You can tell the team behind SysAid is passionate about their product. -Price: Comparatively speaking SysAid is equal or lower in annual cost to operate (we use the Cloud edition). -Reporting: MUCH improved reporting. -Asset Management: Possibly my favorite feature. SysAid will scan my network and add assets to my service desk. SysAid will alert me when certain events occur with the asset and keep my assets up-to-date. ****LIKES LEAST**** - Lack of integration with third party applications however SysAid is currently working on this. - Ease of use: SysAid is packed full of functionality and it can be a little intimidating or difficult to get setup however the online help and online community make things a much easier. - Lack of high-level, customizable dashboards which are common with other service desks. - Lack of email response integration which is common with other service desks. SysAid does integrate with email servers however for email responses to link to the ticket the message must be generated using the messaging system within the service desk. Communication with the end user via an email client will not tie back to the service desk ticket.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Anonymous

SysAid is a cost effective ticketing system. It has many add-on modules to enhance its functionality

Used daily for 2+ years
Reviewed 2017-11-01
Review Source: Capterra

We use it daily for our ticketing system and it is our asset management system. It performs these two functions very well.It was simple to get the cloud version up and running. We had a bit of a learning curve keeping responses to emails from creating duplicate tickets. Pushing out the agents to our desktops for asset management was very simple and is very useful. I used it frequently to ensure software compliance.

Read the full review


SysAid

Powerful Service Desk and Simple to Use, Modular ITSM Tool