App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Trengo Logo

Trengo

4.7
(18)

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A smart customer engagement platform.

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(0)

Trengo Alternatives & Competitors

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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Missive logo

Missive

4.9
(43)

Collaborative inbox for teams

Features

Total

Missive logo
Trengo logo

34

70

65

features in common

34

features in common

Missive logo

Missive's unique features

  • Contact Management

  • Single Sign On

  • Calendar Sync

  • Multiple User Accounts

Trengo logo

Trengo's unique features

  • Real Time Reporting

  • Support Ticket Tracking

  • Customizable Branding

  • Data Import/Export

Pricing

Starting from

$0/month

Value for money

Missive logo
4.7
Trengo logo
4.7

What users say about Missive's value for money

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.
They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.
Freshchat logo

Freshchat

4.0
(79)

Live Chat software for modern messaging

Features

Total

Freshchat logo
Trengo logo

26

51

65

features in common

26

features in common

Freshchat logo

Freshchat's unique features

  • File Transfer

  • AI/Machine Learning

  • Multi-Language

  • Query Suggestions

Trengo logo

Trengo's unique features

  • Communication Management

  • Customer Database

  • Alerts / Escalation

  • Event Triggered Actions

Pricing

Starting from

$0/month

Value for money

Freshchat logo
4.0

0.7

Trengo logo
4.7

What users say about Freshchat's value for money

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.

Categories in common

Crisp logo

Crisp

4.5
(71)

All-in-one multi-channel solution for customer messaging

Features

Total

Crisp logo
Trengo logo

39

66

65

features in common

39

features in common

Crisp logo

Crisp's unique features

  • Campaign Management

  • Lead Management

  • Help Desk Management

  • Multi-Language

Trengo logo

Trengo's unique features

  • Real-time Updates

  • Inbox Management

  • Support Ticket Tracking

  • Customer Engagement

Pricing

Starting from

$0/month

Value for money

Crisp logo
4.5

0.2

Trengo logo
4.7

What users say about Crisp's value for money

Just what we needed and very easy to set up. Custom settings were great and free which was most important.
It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

Categories in common

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Trengo logo

62

174

65

features in common

62

features in common

LiveAgent logo

LiveAgent's unique features

  • Template Management

  • Task Progress Tracking

  • Contact Management

  • WYSIWYG Editor

Trengo logo

Trengo's unique features

  • SMS Messaging

  • Virtual Assistant

  • @mentions

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7
Trengo logo
4.7

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
HappyFox Help Desk logo

HappyFox Help Desk

4.6
(89)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Trengo logo

34

75

65

features in common

34

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Contact Management

  • Task Management

  • Multi-Language

  • Full Text Search

Trengo logo

Trengo's unique features

  • Video Conferencing

  • Transfers/Routing

  • Virtual Assistant

  • Mobile Access

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5

0.2

Trengo logo
4.7

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
Halp logo

Halp

5.0
(4)

Ticketing, powered by your Slack conversations

Features

Total

Halp logo
Trengo logo

19

44

65

features in common

19

features in common

Halp logo

Halp's unique features

  • Issue Scheduling

  • Issue Auditing

  • IT Asset Management

  • Change Management

Trengo logo

Trengo's unique features

  • Transfers/Routing

  • Canned Responses

  • Website Visitor Tracking

  • Surveys & Feedback

Front logo

Front

4.5
(228)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
Trengo logo

50

129

65

features in common

50

features in common

Front logo

Front's unique features

  • Contact Management

  • Email Templates

  • Issue Tracking

  • Chatbot

Trengo logo

Trengo's unique features

  • SSL Security

  • Proactive Chat

  • Real Time Reporting

  • Customizable Branding

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.5

Trengo logo
4.7

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
User.com logo

User.com

4.7
(34)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Trengo logo

49

191

65

features in common

49

features in common

User.com logo

User.com's unique features

  • Contact Management

  • Lead Management

  • Segmentation

  • Notification Scheduling

Trengo logo

Trengo's unique features

  • Screen Sharing

  • Video Conferencing

  • Workflow Configuration

  • Virtual Assistant

Pricing

Value for money

User.com logo
4.6

0.1

Trengo logo
4.7

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
ISL Light logo

ISL Light

4.7
(462)

Remote support software & unattended remote access

Features

Total

ISL Light logo
Trengo logo

24

69

65

features in common

24

features in common

ISL Light logo

ISL Light's unique features

  • Interaction Tracking

  • Session Transfer

  • Desktop Virtualization

  • Video Call Recording

Trengo logo

Trengo's unique features

  • Transfers/Routing

  • Support Ticket Management

  • Offline Form

  • Alerts / Escalation

Pricing

Value for money

ISL Light logo
4.5

0.2

Trengo logo
4.7

What users say about ISL Light's value for money

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
Easy and great remote support solution , secure and stable for our remote connection needs.

Categories in common

Dixa logo

Dixa

4.3
(20)

Conversational Customer Service Software

Features

Total

Dixa logo
Trengo logo

49

95

65

features in common

49

features in common

Dixa logo

Dixa's unique features

  • Contact Management

  • Task Management

  • Hotkeys

  • Manual Dialer

Trengo logo

Trengo's unique features

  • Website Visitor Tracking

  • Search/Filter

  • Video Conferencing

  • Transcripts/Chat History

Pricing

Starting from

$39/month

Value for money

Dixa logo
4.2

0.5

Trengo logo
4.7

What users say about Dixa's value for money

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Omnidek logo

Omnidek

4.7
(10)

Cloud-based business process management (BPM) solution

Features

Total

Omnidek logo
Trengo logo

18

69

65

features in common

18

features in common

Omnidek logo

Omnidek's unique features

  • Contact Management

  • Digital Asset Management

  • Project Time Tracking

  • Content Management

Trengo logo

Trengo's unique features

  • Email Management

  • Customer Database

  • Monitoring

  • Tagging

Pricing

Starting from

$850/month

Value for money

Omnidek logo
4.8

0.1

Trengo logo
4.7

What users say about Omnidek's value for money

They make it easy to work with them. I am very comfortable and confident in their capabilities to give us what we need as a company.
Has been a good product to use that has saved time. Hoping to be able to implement more processes.

Categories in common

Avochato logo

Avochato

4.7
(130)

SMS texting and live chat for sales, support & ops teams

Features

Total

Avochato logo
Trengo logo

36

101

65

features in common

36

features in common

Avochato logo

Avochato's unique features

  • Contact Management

  • GDS/OTA Integration

  • Prioritization

  • Email Marketing

Trengo logo

Trengo's unique features

  • Commenting/Notes

  • Support Ticket Tracking

  • Customizable Branding

  • Real Time Notifications

Pricing

Value for money

Avochato logo
4.6

0.1

Trengo logo
4.7

What users say about Avochato's value for money

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
Hiver logo

Hiver

4.6
(77)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Trengo logo

36

60

65

features in common

36

features in common

Hiver logo

Hiver's unique features

  • Access Controls/Permissions

  • Activity Tracking

  • Template Management

  • Remote Support

Trengo logo

Trengo's unique features

  • Multi-Channel Communication

  • Support Ticket Tracking

  • Customizable Branding

  • Transcripts/Chat History

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5

0.2

Trengo logo
4.7

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
MyHub logo

MyHub

4.8
(38)

Cloud Based Intranet Solution

Features

Total

MyHub logo
Trengo logo

28

96

65

features in common

28

features in common

MyHub logo

MyHub's unique features

  • Document Storage

  • Activity Dashboard

  • File Transfer

  • Filtering

Trengo logo

Trengo's unique features

  • Real Time Reporting

  • Canned Responses

  • Alerts / Escalation

  • Real-time Updates

Pricing

Value for money

MyHub logo
4.9

0.2

Trengo logo
4.7

What users say about MyHub's value for money

They provided great advice, recommendations and tips on how to get the best out of the solution.
It's very easy to use - I've already seen powerful updates - but very graphically based for the non-techy user. The ability to control permission for the users is also amazing.

Categories in common

Flock logo

Flock

4.5
(301)

Communication and collaboration platform for teams

Features

Total

Flock logo
Trengo logo

20

57

65

features in common

20

features in common

Flock logo

Flock's unique features

  • Contact Management

  • Document Management

  • Deadline Management

  • Ideation

Trengo logo

Trengo's unique features

  • Customer Service Analytics

  • Support Ticket Management

  • Website Visitor Tracking

  • SMS Messaging

Pricing

Starting from

$0

Value for money

Flock logo
4.6

0.1

Trengo logo
4.7

What users say about Flock's value for money

It's super user friendly. I love how it breaks down the price & has a description for all items available.
Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes.

Categories in common

Voiso logo

Voiso

5.0
(3)

Scale your communications with Voiso

Features

Total

Voiso logo
Trengo logo

35

82

65

features in common

35

features in common

Voiso logo

Voiso's unique features

  • Contact Management

  • Computer Telephony Integration

  • Call List Management

  • Appointment Management

Trengo logo

Trengo's unique features

  • Commenting/Notes

  • Customer Service Analytics

  • Customizable Branding

  • Mobile Access

TeamHeadquarters logo

TeamHeadquarters

4.3
(10)

Unified project management & help desk software

Features

Total

TeamHeadquarters logo
Trengo logo

13

57

65

features in common

13

features in common

TeamHeadquarters logo

TeamHeadquarters' unique features

  • Asset Lifecycle Management

  • Portfolio Management

  • Configuration Management

  • Prioritization

Trengo logo

Trengo's unique features

  • Transfers/Routing

  • API

  • Monitoring

  • Live Chat

Categories in common

Zoho Assist logo

Zoho Assist

4.6
(674)

Instant Remote Support. Unattended Remote Access.

Features

Total

Zoho Assist logo
Trengo logo

11

25

65

features in common

11

features in common

Zoho Assist logo

Zoho Assist's unique features

  • Access Controls/Permissions

  • Multiple User Accounts

  • Session Transfer

  • Incident Management

Trengo logo

Trengo's unique features

  • Virtual Assistant

  • Collaboration Tools

  • Customer History

  • Search/Filter

Pricing

Starting from

$12/month

Value for money

Zoho Assist logo
4.7
Trengo logo
4.7

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

Categories in common

ActivTrak logo

ActivTrak

4.6
(534)

Work Wiser by Activating Intelligent Insights

Features

Total

ActivTrak logo
Trengo logo

17

59

65

features in common

17

features in common

ActivTrak logo

ActivTrak's unique features

  • Risk Alerts

  • Single Sign On

  • Browsing History

  • Meeting Management

Trengo logo

Trengo's unique features

  • Service Level Agreement (SLA) Management

  • Chat/Messaging

  • Surveys & Feedback

  • Live Chat

Pricing

Starting from

$0/month

Value for money

ActivTrak logo
4.4

0.3

Trengo logo
4.7

What users say about ActivTrak's value for money

Very positive, covers all the expected functionality of a product like this with some good additions.
I loved the user interface and the ease of learning it. The customer service is good and it's a full-featured system.

Categories in common

Take Control logo

Take Control

4.3
(17)

Collaborative remote access solution

Features

Total

Take Control logo
Trengo logo

19

34

65

features in common

19

features in common

Take Control logo

Take Control's unique features

  • Access Controls/Permissions

  • Session Recording

  • Queue Management

  • User Management

Trengo logo

Trengo's unique features

  • Customer Service Analytics

  • Canned Responses

  • Monitoring

  • Tagging

Pricing

Starting from

$19/month

Value for money

Take Control logo
4.2

0.5

Trengo logo
4.7

What users say about Take Control's value for money

The UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible.
Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Freshdesk Contact Center logo

Freshdesk Contact Center

3.8
(29)

Modern Phone System for customer support & sales

Features

Total

Freshdesk Contact Center logo
Trengo logo

13

64

65

features in common

13

features in common

Freshdesk Contact Center logo

Freshdesk Contact Center's unique features

  • Contact Management

  • Call Queues

  • Audio / Video Conferencing

  • Call Tracking

Trengo logo

Trengo's unique features

  • Service Level Agreement (SLA) Management

  • Offline Form

  • Screen Sharing

  • Auto-Responders

Pricing

Starting from

$0/month

Value for money

Freshdesk Contact Center logo
3.8

0.9

Trengo logo
4.7

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

Categories in common

OTRS logo

OTRS

4.5
(69)

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Trengo logo

39

99

65

features in common

39

features in common

OTRS logo

OTRS's unique features

  • Compliance Management

  • Prioritization

  • Email Templates

  • CMDB

Trengo logo

Trengo's unique features

  • Remote Access/Control

  • Event Triggered Actions

  • Real-time Consumer-facing Chat

  • Customer Engagement

Pricing

Value for money

OTRS logo
4.5

0.2

Trengo logo
4.7

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).
Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.
ThoughtFarmer logo

ThoughtFarmer

4.8
(48)

Social, collaborative intranet software for organizations

Features

Total

ThoughtFarmer logo
Trengo logo

25

76

65

features in common

25

features in common

ThoughtFarmer logo

ThoughtFarmer's unique features

  • Client Portal

  • Single Sign On

  • Event Calendar

  • Content Management

Trengo logo

Trengo's unique features

  • Real Time Reporting

  • Contact Database

  • Customer Database

  • Alerts / Escalation

Pricing

Starting from

$10/month

Value for money

ThoughtFarmer logo
4.8

0.1

Trengo logo
4.7

What users say about ThoughtFarmer's value for money

Active Directory integration is nice. The support team is fantastic to deal with; quick to respond and supplies plenty of information.
The organization and simplicity of this database will be easy for our employees to use, and hopefully they will enjoy using it.

Categories in common

CloudCall logo

CloudCall

4.1
(36)

Advanced, cloud-based computer telephony integration

Features

Total

CloudCall logo
Trengo logo

17

70

65

features in common

17

features in common

CloudCall logo

CloudCall's unique features

  • Contact Management

  • Computer Telephony Integration

  • Manual Dialer

  • Multi-User Collaboration

Trengo logo

Trengo's unique features

  • Customer Service Analytics

  • Website Visitor Tracking

  • Surveys & Feedback

  • Tagging

Pricing

Value for money

CloudCall logo
3.7

1.0

Trengo logo
4.7

What users say about CloudCall's value for money

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.
What I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service.

Categories in common

Channels logo

Channels

4.8
(36)

Power up your customer service

Features

Total

Channels logo
Trengo logo

29

80

65

features in common

29

features in common

Channels logo

Channels' unique features

  • Computer Telephony Integration

  • Ring Groups

  • Performance Metrics

  • Outbound Call Center

Trengo logo

Trengo's unique features

  • Workflow Configuration

  • Real-Time Chat

  • Customizable Templates

  • Search/Filter

Pricing

Value for money

Channels logo
4.9

0.2

Trengo logo
4.7

What users say about Channels' value for money

The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls.
Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

Categories in common

GoodAccess logo

GoodAccess

4.9
(50)

Cloud VPN with identity-based access control in 10 minutes.

Features

Total

GoodAccess logo
Trengo logo

12

53

65

features in common

12

features in common

GoodAccess logo

GoodAccess' unique features

  • Compliance Management

  • Activity Dashboard

  • For MSPs

  • Multiple User Accounts

Trengo logo

Trengo's unique features

  • Email Management

  • Call Recording

  • Collaboration Tools

  • Video Chat

Pricing

Starting from

$0

Value for money

GoodAccess logo
4.8

0.1

Trengo logo
4.7

What users say about GoodAccess' value for money

Static vpn which is very useful for me. Very good service and I am very satisfied.
User-friendly software that is very easy to use and set up. Excellent customer service that helps to solve every question immediately.

Categories in common

GoTo Resolve logo

GoTo Resolve

4.5
(148)

All-in-one IT support

Features

Total

GoTo Resolve logo
Trengo logo

16

32

65

features in common

16

features in common

GoTo Resolve logo

GoTo Resolve's unique features

  • Issue Scheduling

  • Remote Monitoring & Management

  • Assignment Management

  • Access Controls/Permissions

Trengo logo

Trengo's unique features

  • Service Level Agreement (SLA) Management

  • Chat/Messaging

  • Offline Form

  • SMS Messaging