App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Trengo
5
12
4
8
3
3
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate repetitive work to unleash meaningful conversations
Last updated: March 2026
Trengo Alternatives & Competitors (2026)
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
0.5
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
Zoho Desk
Customer service software for businesses of all sizes
0.5
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.7
Value for money
Starting price
0.7
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Automated Routing
N/A
Intercom
AI-powered customer service with helpdesk
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
5/5
API
N/A
Automated Routing
N/A
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
0.4
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Alerts/Escalation
N/A
Issuetrak
Issue tracking and workflow automation platform
0.6
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Automated Routing
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Automated Routing
5/5
Alerts/Notifications
4.7/5
Access Controls/Permissions
4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
N/A
Call Center Management
N/A
Text
AI-powered support that turns every chat into revenue.
0.3
Value for money
Starting price
0.7
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
0.7
Value for money
No pricing info
Starting price
0.7
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Alerts/Escalation
N/A
0.5
Value for money
No pricing info
Starting price
0.4
Functionality
Chat/Messaging
4.6/5
Customer History
4.5/5
Live Chat
4.5/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Alerts/Escalation
N/A
0.6
Value for money
Starting price
0.6
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Alerts/Escalation
N/A
0.4
Value for money
Starting price
0.4
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
API
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.7
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
0.1
Value for money
Starting price
0.5
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A
0.4
Value for money
Starting price
0.4
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Alerts/Escalation
N/A
0.6
Value for money
Starting price
0.8
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.7
Functionality
Alerts/Notifications
4.7/5
Autoresponders
4.6/5
Alerts/Escalation
4.3/5
Top Features
Alerts/Notifications
5/5
API
N/A
Call Center Management
N/A
0.6
Value for money
Starting price
0.6
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Autoresponders
4/5
Top Features
Alerts/Notifications
5/5
AI Copilot
N/A
Call Center Management
N/A
1.0
Value for money
Starting price
1.1
Functionality
Access Controls/Permissions
N/A
Account Management
N/A
Activity Tracking
N/A
Top Features
Alerts/Notifications
5/5
Automated Routing
N/A
Autoresponders
N/A