Compare Zendesk with Similar Apps

Zendesk Reviews

Zendesk

Cloud customer service software
474 reviews
Learn more

Overview

Platforms supported

Web based
iPhone app
Android app
Windows Phone app

Typical Customers

Freelancers
Small Businesses
Mid-size Business
Enterprise

Support

Phone support
Online support
Knowledge base
Video tutorials

Screenshots

View 6 more

Pricing

Starting from

1.00/month

Free trial available
No credit card required
Freemium account
Subscription based
View pricing plans

Reviews

Overall rating

474 user reviews

Ease of use

Value for money

Customer support

Last review

15th of March

Vendor responds to reviews?

No

View all reviews

Users

By industry


By company size


By country


Statistics are based on 674 users from the GetApp community.

See more

Features

API
Absence Management
CRM Integration
Chat
Custom Fields
Custom User Interface
Customizable Reporting
Email Templates
Email Tracking
Import / Export Data
Knowledge Base
Macros
Monitoring
Multi-Location
Multiple Format Support
Multiple User Accounts
Online Forums
Real Time Monitoring
Real Time Updates
Rules-Based Workflow
Third Party Integration
Ticket Management
Trouble Ticketing
Learn more

Integrations

BigCommerce
Bitium
Desk.com
Facebook
Freshdesk
Google Analytics
JIRA Software
Magento
MailChimp
Microsoft Dynamics CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM
Total integrations 249
View all

Security

Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
FIPS 140-2
HIPAA Business Associate Agreement (BAA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 2
United Kingdom G-Cloud

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
Learn more

Alternatives

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Desk.com

Online Customer Support Software & Helpdesk Solution
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Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation
3,390 reviews
Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution
173 reviews

Social media following

   61,403

  72,178 


Zendesk Reviews

Zendesk

Cloud customer service software
474 reviews Learn more

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