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Zingtree
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build interactive decision trees that guide your teams.
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Zingtree - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zingtree overview
What is Zingtree?
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.
Key benefits of using Zingtree
A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).
Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.
Starting price
Alternatives
with better value for money
Pros & Cons
Pricing
Team Collaboration
Customer Support
Zingtree’s user interface
Zingtree pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Zingtree?
Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.
Select to learn more
Who uses Zingtree?
Based on 95 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsZingtree's key features
Most critical features, based on insights from Zingtree users:
All Zingtree features
Features rating:
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Zingtree pricing
Pricing plans
Pricing details:
Business
No pricing info
Features included:
- 25 Decision Trees
- A/B Testing of Branches
- Advanced Logic
- Agent Portal
- Auto-Generate Documents
- Email Support
- Field Verification
- Form Data Collection
- Fully Customizable CSS
- GDPR Compliance
- Integrations/API and Webhooks
- No-Code Authoring Tool
- Notifications
- Priority Support
- Soc2 Type 2
Enterprise
No pricing info
Features included:
- A/B Testing of Branches
- Advanced Logic
- Agent Portal
- Auto-Generate Documents
- Custom Integrations
- Field Verification
- Form Data Collection
- Fully Customizable CSS
- Integrations/API and Webhooks
- No-Code Authoring Tool
- Notifications
- Remove Zingtree Branding
- Security and Compliance
- Single Sign-On
- Support and Services
- Task Manager
- Unlimited Decision Trees
User opinions about Zingtree price and value
Value for money rating:
To see what individual users think of Zingtree's price and value, check out the review snippets below.
Sabriena V.
Customer Service Manager
Verified reviewer
Anonymity request
Zingtree integrations (12)
Zingtree customer support
What do users say about Zingtree customer support?
Customer support rating:
We analyzed 23 verified user reviews to identify positive and negative aspects of Zingtree customer support.
A significant portion of users highlight Zingtree's customer support as fast, responsive, and effective in resolving issues.
Frequently reported by users, the support team is knowledgeable, professional, and provides thorough assistance via live chat and phone.
A limited number of users report slow or unresponsive customer support and occasional difficulties getting timely help.
Support options
Training options
To see what individual users say about Zingtree's customer support, check out the review snippets below.
“While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.”
Isaac W.
Program Manager, Customer Operations
“The ease of use and how quickly the customer support answers your questions. When I needed help creating a specific function within a survey, their support was there immediately to guide me through a few options.”
Brooke T.
Intern
“customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable”
Chad Y.
president
Zingtree FAQs
Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Zingtree support?
Zingtree supports the following languages:
English
Q. Does Zingtree support mobile devices?
Zingtree supports the following devices:
Android, iPad, iPhone
Q. Does Zingtree offer an API?
Yes, Zingtree has an API available for use.
Q. What level of support does Zingtree offer?
Zingtree offers the following support options:
Chat, Email/Help Desk
