getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Support Software - Page 8

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features


Integrated with


Pricing model


Devices supported


Organization types


User rating


274 software options

CustomerWise logo

Customer support and business process management

learn more
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

Read more about CustomerWise

Users also considered
Coveo Relevance Cloud logo

Artificial intelligence (AI)-enabled enterprise search tool

learn more
Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.

Read more about Coveo Relevance Cloud

Users also considered
Forethought logo

Empower your support team with AI.

learn more
Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

Read more about Forethought

Users also considered
Simplify360 logo

Customer experiences tools Software

learn more
One inbox for all customer interactions. We enable businesses to streamline support and deliver great CX with our AI-powered customer support platform.

Read more about Simplify360

Users also considered
Glance logo

Cobrowsing and digital engagement platform

learn more
Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

Read more about Glance

Users also considered
Ruby Receptionists logo

Human-powered virtual receptionist for small businesses

learn more
Ruby delivers U.S.-based customer service with live, friendly receptionists who answer calls and chats and handle inquiries with care. Scalable for businesses of every size, Ruby helps create positive customer experiences in English or Spanish without the overhead of an in-house team.

Read more about Ruby Receptionists

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered
Stonly logo

Cloud-based knowledge management and decision tree software

learn more
Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Read more about Stonly

Users also considered
Streem logo

Cloud-based AI and AR tool for remote support

learn more
Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

Read more about Streem

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
YDEA logo

Italian CRM tool to handle customer service operations

learn more
Ydea is an Italian customer relationship management (CRM) software designed to help businesses provide technical assistance to customers and handle sales orders. The centralized dashboard enables sales teams to manage leads and convert them into business opportunities.

Read more about YDEA

Users also considered
Sharpen logo

Happy Agents. Happy Customers.

learn more
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Read more about Sharpen

Users also considered
BlueCamroo logo

All-In-One for SMBs - CRM, project management, and more

learn more
BlueCamroo is a web-based online business productivity suite that helps businesses manage sales, customers, and projects more efficiently and profitably. It offers social network monitoring module that finds sales opportunities and spots service issues across Twitter, LinkedIn, and Facebook.

Read more about BlueCamroo

Users also considered
C2 logo

The ultimate ITSM platform

learn more
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered
ManageEngine SupportCenter Plus logo

Web based customer support

learn more
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self-service, contracts & SLA management, reporting & more

Read more about ManageEngine SupportCenter Plus

Users also considered
Unbabel logo

Translation platform for multilingual customer service

learn more
Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages.

Read more about Unbabel

Users also considered
ControlHippo logo

WhatsApp shared inbox that lets you manage multiple devices.

learn more
Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices.

Read more about ControlHippo

Users also considered
Enghouse eKMS logo

Internal & external knowledge base and forum management

learn more
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

Read more about Enghouse eKMS

Users also considered
FuseDesk logo

Help Desk, Support Ticketing, and Messaging Platform

learn more
FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more!

Read more about FuseDesk

Users also considered
Gluru AI logo

Customer experience management with AI and machine learning

learn more
MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning

Read more about Gluru AI

Users also considered
Tracker logo

Customer Service and Support Management Software

learn more
PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.

Read more about Tracker

Users also considered
Sparkcentral logo

Customer service platform for asynchronous messaging

learn more
Sparkcentral offers a SaaS platform for digital customer support: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...

Read more about Sparkcentral

Users also considered
Prompt.io logo

The enterprise messaging platform

learn more
Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.

Read more about Prompt.io

Users also considered
SupportBee logo

Customer support help desk software

learn more
SupportBee is simple and usable. There is no learning curve when switching to SupportBee.
Our understanding of customer support has evolved over the decade that we have been in business and with it, our customer service.

Read more about SupportBee

Users also considered
Freshdesk Omni logo

Omnichannel customer support software

learn more
Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshdesk Omni

Users also considered

Popular customer support comparisons