HappyFox Chat Pricing, Features, Reviews & Comparison of Alternatives

HappyFox Chat

Premium live chat software

4.6/5 (15 reviews)

HappyFox Chat overview

What is HappyFox Chat?

HappyFox Chat helps you add live chat to your website. Install in under 1 minute - Just copy and paste HappyFox Chat's javascript snippet on to your website to get started. HappyFox Chat is intuitively designed and fast.

HappyFox Chat plans included unlimited chats, canned responses, integration with Slack, Wordpress, Google Analytics, Shopify, Pipedrive and HappyFox Help Desk. Plans start at 14.99/mo/agent.
www.happyfox.com

Pricing

Starting from
$29.99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
HappyFox Chat screenshot: HappyFox Chat graphHappyFox Chat - Live Chat Software, How it WorksHappyFox Chat screenshot: HappyFox Chat chat windowsHappyFox Chat screenshot: HappyFox Chat eCommerce integratonHappyFox Chat screenshot: HappyFox Chat integrationsHappyFox Chat screenshot: HappyFox Chat chat historyHappyFox Chat - Facebook Messenger IntegrationAgent Rating

HappyFox Chat reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.8
  4.3
Michel Golovkin

Great tool, with a small lack of features

Used daily for 6-12 months
Reviewed 2018-12-04
Review Source: Capterra

Pros
HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

Cons
HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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John Nakulski

Helped Konnekt sell more seniors video phones in the first 2 weeks

Used daily for less than 6 months
Reviewed 2019-06-25
Review Source: Capterra

HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). It also helps with customers whose first language is not English. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

Pros
Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".

Cons
I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karri Koivuniemi

Fatal issue on Android and they couldn't fix it in 30 days.-

Used daily for less than 6 months
Reviewed 2018-11-09
Review Source: Capterra

Pros
Well, it's fairly easy to use and fairly affordable compared to competition.

Cons
They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Geoff Gourley

Very pleased

Used daily for 6-12 months
Reviewed 2016-10-17
Review Source: Capterra

It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can contact us easily now.

Pros
Design

Cons
Somewhat clumsy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oscar Del Real

Amazing product

Used daily for 6-12 months
Reviewed 2016-10-21
Review Source: Capterra

HappyFox is a great cheat tool, also I've been a client of HappyFox Help Desk and I've happy with the product.

Pros
UI and ease of use

Cons
A bit expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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HappyFox Chat pricing

Starting from
$29.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

HappyFox Chat's paid plans start at $14.99/mo/agent.

HappyFox Chat features

API
Automatic Notifications
Chat

Activity Dashboard (113 other apps)
Alerts / Escalation (74 other apps)
CRM Integration (88 other apps)
Customizable Branding (121 other apps)
Email Integration (102 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (104 other apps)
Monitoring (107 other apps)
Multi-Channel Communication (109 other apps)
Multi-Language (74 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (128 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (78 other apps)
Surveys & Feedback (88 other apps)
Third Party Integration (146 other apps)
Workflow Management (82 other apps)

Videos and tutorials

Additional information for HappyFox Chat

Key features of HappyFox Chat

  • Chat functionality
  • Automatic notifications
  • Mobile access
  • Website integration
  • Chat
View All Features

Benefits

HappyFox Chat's canned responses allow agents to type less and respond to customers faster.

Notifications via native applications for Mac, Windows & Mobile enable communication with customers on the go.

Provide real time support to your customers with unlimited chats.

View customer waiting times, average response times, chat duration and more with HappyFox Chat's chat statistics.