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HappyFox Chat Pricing, Features, Reviews and Alternatives

HappyFox Chat product overview

Price starts from

$

29.99

/momonth
Per Feature

What is HappyFox Chat?

HappyFox Chat helps you add live chat to your website. Install in under 1 minute - Just copy and paste HappyFox Chat's javascript snippet on to your website to get started. HappyFox Chat is intuitively designed and fast.

Key benefits of using HappyFox Chat

  • HappyFox Chat's canned responses allow agents to type less and respond to customers faster.

  • Notifications via native applications for Mac, Windows & Mobile enable communication with customers on the go.

  • Provide real time support to your customers with unlimited chats.

  • View customer waiting times, average response times, chat duration and more with HappyFox Chat's chat statistics.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    24/7 (Live rep)
    Knowledge Base

    Training options

    Documentation
    Live Online
    Webinars

    HappyFox Chat pricing information

    Value for money

    4.5

    /5

    17

    Price starts from

    $

    29.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    HappyFox Chat features

    Functionality

    4.5

    /5

    17
    Total Features22 3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Live Chat
    Alerts/Notifications
    Mobile Access

    Functionality contenders

    HappyFox Chat users reviews

    Overall rating

    4.5

    /5

    17

    Positive reviews

    94%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.73/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    4

    0

    0

    1

    Pros
    I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

    Arnaud D.

    HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

    NC

    Nicola C.

    It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).

    JN

    John N.

    Cons
    Fatal issue on Android and they couldn't fix it in 30 days.

    Karri K.

    Missing - Cobrowsing; Push-pages, remote screenshots.

    Lachezar Y.

    They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.

    Karri K.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great tool, with a small lack of features

    Reviewed 3 years ago
    Pros

    HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

    Cons

    HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Brilliant to have unlimited agents

    Reviewed 2 years ago

    HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

    Pros

    Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

    Cons

    The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Fatal issue on Android and they couldn't fix it in 30 days.-

    Reviewed 3 years ago
    Pros

    Well, it's fairly easy to use and fairly affordable compared to competition.

    Cons

    They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Helped Konnekt sell more seniors video phones in the first 2 weeks

    Reviewed 3 years ago

    HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). It also helps with customers whose first language is not English. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

    Pros

    Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".

    Cons

    I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very pleased

    Reviewed 5 years ago

    It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can contact us easily now.

    Pros

    Design

    Cons

    Somewhat clumsy

    HappyFox Chat FAQs and common questions

    HappyFox Chat has the following pricing plans:
    Starting from: $29.99/month
    Pricing model: Subscription
    Free Trial: Available


    HappyFox Chat has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    HappyFox Chat supports the following languages:
    English


    HappyFox Chat supports the following devices:
    Android, iPad, iPhone


    Yes, HappyFox Chat has an API available for use.


    HappyFox Chat integrates with the following applications:
    Dialpad, Chargify, GitHub, Magento Commerce, WooCommerce, Google Analytics, Aircall, Zoho CRM, Insightly, Jira, HappyFox, FullContact, Baremetrics, WhatsApp, Delighted, Zapier, Segment, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, Wordpress, Nicereply, Twitter, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, Slack, PagerDuty, Facebook, Mixpanel, Batchbook, Highrise CRM, SurveyMonkey, SmartSignin, Mailchimp, Wrike, Asana, BigCommerce, Shopify


    HappyFox Chat offers the following support options:
    Chat, Email/Help Desk, 24/7 (Live rep), Knowledge Base

    Common HappyFox Chat comparisons

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