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Remote Desktop Software with Audit Trail (2026)

Last updated: April 2026

Key features of Remote Desktop Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers value the ability to remotely access and control computers for troubleshooting, file access, and administrative tasks from any location. 96% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users highlight the importance of customizable access controls and permissions for security, allowing tailored access and preventing unauthorized use. 90% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers appreciate the real-time screen sharing feature for collaboration, demonstrations, and troubleshooting, ensuring clear communication and efficient problem resolution. 84% of reviewers rated this feature as important or highly important.
  • Multiple Monitor Access: Users find multiple monitor access crucial for tasks requiring extensive screen space, enabling control of multiple displays simultaneously for enhanced productivity. 80% of reviewers rated this feature as important or highly important.
  • File Transfer: The file transfer feature is valued for its ease and security in sharing documents and software between local and remote computers, saving time and facilitating collaboration. 80% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of mobile access, allowing remote control and troubleshooting of computers from smartphones or tablets, enhancing flexibility and responsiveness. 74% of reviewers rated this feature as important or highly important.
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Features

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Devices supported

Organization types

User rating

21 software options

TeamViewer ONE logo

Remote support, remote access & device management software

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TeamViewer's Remote Desktop offers secure, instant access to computers globally, enhancing productivity with seamless integration.

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AnyDesk logo

Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

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ISL Light logo
Category Leaders

Remote support software & unattended remote access

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ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to provide fast technical support to users. Access attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device.

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Remote Desktop Manager logo
Category Leaders

The best remote connection manager in the industry

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Remote Desktop Manager (RDM) centralizes remote connection and credential management in one secure, cross-platform platform. Manage 50+ protocols, enforce role-based access and 2FA, track sessions, and access offline — great for teams or solo users alike.

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

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Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

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Dameware logo

Remote-access system support tool for IT professionals

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Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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GoodAccess logo

Zero Trust Architecture as a Service

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Cybersecurity platform (SASE/SSE) that enables easy Zero Trust Architecture implementation for medium enterprises, any scale.

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EV Reach logo

Remote support management solution

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EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

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RealVNC Connect logo

Simple, secure & powerful remote access and support software

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The #1, powerful and fully encrypted remote desktop software for cloud and offline connections across multiple platforms. Unlimited users on the Device Access plan. Easy to deploy and administer. Responsive and intuitive to use. High-speed streaming, high-definition audio and superior image quality.

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Admin By Request logo

Local admin rights, managed.

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Secure remote access with screen sharing, unattended access, and vendor access, plus endpoint privilege management with just-in-time admin elevation, SSO and MFA enforcement, ML and AI automation, full auditing, and anti-malware scanning.

Read more about Admin By Request

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Kaseya VSA logo

IT systems management software for internal IT and MSPs

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Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

Read more about Kaseya VSA

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Veriato Workforce Behavior Analytics logo

User Activity Monitoring and Insider Risk Management

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At Veriato, we believe understanding the human factor is key to driving workforce productivity, ensuring compliance, and maintaining operational efficiency. By focusing on user behavior and analyzing activity, we empower organizations to optimize their teams and mitigate risks.

Read more about Veriato Workforce Behavior Analytics

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ManageEngine Remote Access Plus logo
Category Leaders

Enterprise remote support solution for system administrators

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ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location

Read more about ManageEngine Remote Access Plus

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Workspace ONE logo

Digital workspace platform

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Workspace ONE is an intelligence-driven digital workspace platform that enables organizations to simply and securely deliver and manage devices, apps, and data from a single, unified console, providing modern, cloud-native endpoint management and secure access to corporate resources.

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VISULOX logo

Privileged access management solution

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Leading privileged access management solution with an integrated remote support platform for secure external access. VISULOX is the answer to who did what, where, and when in your IT Infrastructure.

VISULOX is easy to integrate and rapidly improves the security cloud, hybrid, or on-prem deployments

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Secomea logo

Secure Remote Access solution purpose-built for OT equipment

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Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment.
Over 9.500 customers around the world use it every day across thousands of sites to manage remote access to their machines and prevent downtime.
Let us help you defend your factory floor.

Read more about Secomea

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Tehama logo

Tehama Enclaves as a Service

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Tehama is the industry’s most advanced enclave hosting platform. Tehama securely connects people to sensitive data and systems—without the complexity.
Through secure cloud-native Enclaves, Tehama delivers Zero Trust access, compliance, and governance in one unified platform. No more layering multip

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Thinfinity Remote Workspace logo

Enable remote access to ALL your apps, desktops, and files.

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Thinfinity Workspace unifies Zero Trust Network Access (ZTNA), VDI, DaaS, and RPAM for secure, scalable IT management. Supporting Azure, AWS, GCP, IONOS, VMware, Hyper-V, and Proxmox, it leverages Infrastructure as Code (IaC) to automate provisioning and scale across cloud and on-premise environmen

Read more about Thinfinity Remote Workspace

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Secure Remote Worker logo

Secure Endpoints for Remote & In-Office Environments

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Secure Remote Worker addresses the challenges faced by BPOs & Contact Centers enabling them to create a secure and compliant remote working environment that allows them to scale faster.

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Heimdal Remote Desktop logo

Remote access and support solution

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Heimdal Remote Desktop is a remote support tool that is compatible with multiple operating systems, enabling users to reach out to employees and clients alike anytime and anywhere.

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Level logo
(0)

Remote monitoring and management solution

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Level empowers IT professionals with the flexibility and security to manage, monitor, and control their company's devices from anywhere in the world, directly from their web browser. This solution was designed to work with Windows, Mac, and Linux.

Read more about Level

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