App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Wati
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI Platform
Table of Contents
Wati - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Wati overview
Based on 202 verified user reviews
What is Wati?
Reviews for WATI come from a wide variety of industries, including information technology and services (13% of reviewers), e-learning (9%), and marketing and advertising (9%). The most frequent use case for WATI cited by reviewers is customer engagement (40% of reviewers).
What do users say about Wati pricing?
Some users say WATI offers competitive pricing and they appreciate affordable plans. Some reviewers find reasonable monthly fees and customization options beneficial. However, reviewers indicate concerns about hidden charges, forced annual payments, and high costs for advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Chatbot
Template Management
Bugs and Issues
Wati’s user interface
Wati pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.6
Customer support
4.2
Reviews sentiment
What do users say about Wati?
Reviews for WATI come from a wide variety of industries, including information technology and services (13% of reviewers), e-learning (9%), and marketing and advertising (9%). The most frequent use case for WATI cited by reviewers is customer engagement (40% of reviewers).
Select to learn more
Who uses Wati?
Based on 202 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Wati's key features
Most critical features, based on insights from Wati users:
All Wati features
Features rating:
Wati alternatives
Wati
Starting from
39
Per month
Viber
Starting from
No pricing info
Text Request
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Wati pricing
Pricing plans
Pricing details:
User opinions about Wati price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Wati's price and value, 64% mention it in a positive light.
Some users say WATI offers competitive or reasonable pricing compared to other tools, and they appreciate affordable plans and good value for money. Some reviewers find the monthly retainer fee and customization options at a reasonable price beneficial. However, some users report that pricing is relatively high, especially for advanced features, and they feel that frequent price increases and plan limitations push them to upgrade. Reviewers indicate concerns about hidden charges, lack of billing clarity, forced annual payments, and difficulties with payment methods. Some users think high costs negatively impact adoption and customer support quality.
, and
To see what individual users think of Wati's cost and value, check out the review excerpts below.
Wati integrations (21)
Integrations rated by users
We looked at 202 user reviews to identify which products are mentioned as Wati integrations and how users feel about them.
Integration rating: 4.8 (8)
“Because that is the primary reason why we purchased wati to reach out to our leads on WhatsApp.”
Bayo G.
Senior Business Manager
Integration rating: 5.0 (3)
“I used WATI to automate my e-commerce business. I used for send Invoices and order status to client.”
Prasad B.
Web Developer
Integration rating: 4.6 (5)
Integration rating: 4.8 (4)
Integration rating: 4.7 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Wati customer support
What do users say about Wati customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of Wati customer support.
Widespread user sentiment highlights WATI's fast and responsive customer support, often resolving issues quickly.
A significant portion of users find the support team knowledgeable, helpful, and proactive in addressing queries.
Frequently reported by users, support is easy to reach, with helpful resources like demo videos and clear guidance.
A minority of users report difficulty reaching live agents, slow or unhelpful responses, and reliance on automated replies.
Support options
Training options
To see what individual users say about Wati's customer support, check out the review snippets below.
“We are keep looking for WhatsApp solution in past years until using WATI, difficult on communicate with customers via WhatsApp has been solved, Automation features are super helpful on answer frequency question from customers, CS@WATI is nice, response inquiry quick and welcome of suggestion on improvement.”
Ken C.
General Manager
“The WATI is excellent tool for WhatsApp Marketing and the customer support is so fast and they keep a watch till they nail the query.”
Shekhar R.
Head-Marketing Automation
Wati FAQs
Wati has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Wati used for?
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.
Q. What are the benefits of using Wati?
Wati is a communication tool for businesses to connect with people in their country of operation. It automates marketing, sales, service and support so that businesses can use WhatsApp as a communication tool to increase their productivity
Q. What languages does Wati support?
Wati supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, Hindi, Portuguese, Portuguese, Portuguese, Spanish
Q. Does Wati support mobile devices?
Wati supports the following devices:
Android, iPad, iPhone
Q. Does Wati offer an API?
Yes, Wati has an API available for use.
Q. What level of support does Wati offer?
Wati offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Chat, Phone Support
