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Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Comprehensive performance software for contact centers
Table of Contents
Is this product right for your business?
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Calabrio ONE - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Calabrio ONE overview
What is Calabrio ONE?
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence. The suite includes advanced tools like call recording, quality management, workforce management, and analytics, all designed to enhance employee engagement, enrich customer experiences, and activate actionable insights.
Calabrio One provides data-driven insights that enable organizations to improve productivity, efficiency, and work environment for their agents. By capturing and analyzing data from various customer interactions across different channels, businesses can anticipate customer demands, improve customer experiences, and elevate performance to build loyalty. The suite also offers tools like self-scheduling flexibility, integrated gamification, and data-driven coaching, which empower agents to deliver outstanding customer experiences.
Note: Calabrio and Verint have now joined forces under the name Verint.
Starting price
Alternatives
with better value for money
Pros & Cons
Scheduling
Shift Management
Break and Lunch Management
Log In and Out
Bugs and Issues
Calabrio ONE’s user interface
Calabrio ONE pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Calabrio ONE?
Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling
Select to learn more
Who uses Calabrio ONE?
Based on 263 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Calabrio ONE's key features
Most critical features, based on insights from Calabrio ONE users:
All Calabrio ONE features
Features rating:
Calabrio ONE alternatives
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Starting from
295
One-time payment
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/user
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90
/user
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DialedIn CCaaS
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/user
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Calabrio ONE pricing
Value for money rating:
Starting from
295
One-time payment
Flat Rate
User opinions about Calabrio ONE price and value
Value for money rating:
To see what individual users think of Calabrio ONE's price and value, check out the review snippets below.
Hassan A.
Customer service leader
Brittany D.
Retention Specialist
Calabrio ONE integrations (5)
Integrations rated by users
We looked at 263 user reviews to identify which products are mentioned as Calabrio ONE integrations and how users feel about them.
Integration rating: 5.0 (3)
“So we can have all information in one place”
Kelly V.
Director of CX
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“This is being used to capture actual punches.”
Leomer L.
Workforce Supervisor
Other top integrations
Calabrio ONE support options
Typical customers
Platforms supported
Support options
Training options
