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OnPay Logo

Cloud-based payroll and HR software for businesses

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OnPay - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

OnPay overview

Based on 461 verified user reviews

What is OnPay?

OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.

Who uses OnPay?

Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), real estate (6%), and construction (6%). The most frequent use case for OnPay cited by reviewers is payroll (65% of reviewers).

What do users say about OnPay pricing?

Most users consider OnPay to offer strong value for money, citing affordable, transparent pricing and significant cost savings. Some users report that costs can be higher than expected or have increased, and mention occasional unexpected fees.

What are the most popular integrations for OnPay?

The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.

Starting price

49per user /
per month

Alternatives

with better value for money


Pros & Cons

Customer Support

Onboarding Process

Live Chat Support

Dashboard and Mobile Access

Delayed issue resolution

OnPay’s user interface

Ease of use rating:

OnPay pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(10)
3-4(38)
5(413)

What do users say about OnPay?

OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.

Select to learn more


Who uses OnPay?

Based on 461 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Accounting
Construction
Health, Wellness and Fitness
Hospital & Health Care
Others

Use cases

Payroll
Direct Deposit Payroll
Online Payroll
Small Business Payroll
Onboarding

OnPay's key features

GetApp's analysis of 42 verified user reviews collected between July 2021 and October 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.

Payroll management

Reviewers appreciate OnPay's Payroll Management for its time-saving capabilities and ease of use. They find it simple to process payroll, track expenses, and manage employee records. Users report that the software is customizable to their needs and integrates well with QuickBooks Online. They highlight the self-service access for employees to print W-2s and update personal information. Users also value the responsive customer service and the ability to manage all payroll aspects without needing an accountant. Of the 21 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.

See related user reviews

“It allows our employees self service access to print W2, change address, and be totally paperless”
SR

Silas R.

Pharmacy Owner


Tax compliance

Reviewers indicate that OnPay's Tax Compliance aspect is highly valuable for ensuring timely and accurate tax filings. They appreciate that OnPay stays up-to-date with tax laws and handles all tax-related tasks, reducing their stress and liability. Users report that customer service is knowledgeable and quick to resolve any issues. They find the automated tax payments and filings reliable, with no late fees or compliance problems, making year-end tax processes straightforward and efficient. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

See related user reviews

“Run payroll and OnPay takes care of the rest. No more late filing fees. No question of whether or not payroll tax ”
BN

Brad N.

Owner

“I love leaving tax compliance in OnPay's hand. Having someone with current tax law knowledge is invaluable to us.”
PK

Pam K.

Secretary/bookkeeper


Direct deposit

Users report that OnPay's Direct Deposit feature is essential for modern payroll processing. They find it easy to set up and appreciate that employees can manage their own information. Reviewers indicate that direct deposits are consistently timely and reliable, eliminating the need for paper checks. They highlight the convenience and time savings, noting that it integrates smoothly with their payroll processes. Users also mention the added benefit of saving employees from bank fees. Of the 20 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.

See related user reviews

“Any company who doesn't offer direct deposit isn't with modern day needs. Onpay offering this just proves it's in the "know."”
DN

Danielle N.

Recovery division specialist

“Works every time! Very simple and employees have control and can change as needed through the employee login.”
DP

David P.

Relational Innovator (Founder/Owner)


W-2 preparation

Reviewers appreciate OnPay's W-2 Preparation for its efficiency and ease of use. They find it convenient that OnPay prepares, stores, and makes W-2 forms available throughout the year. Users report that they can print or email the forms directly, saving time and effort. They value the early reminders and the option to self-print, which helps with compliance and reduces costs. Reviewers highlight the reliability and accessibility of W-2 forms for both employers and employees. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.

See related user reviews

“I like that the W-2 forms are prepared for you by On Pay, stored and available all year. I like that On Pay starts the conversation about the end of year forms early making sure nothing is over looked. I like that I have the choice to print the forms myself or have them mailed directly fron On Pay. All of these things saves me a great deal of time and offers peace of mind. ”
WM

Wendy M.

Owner

“Onpay just does this for us and all we have to do is print them out or email them to our staff ”
CC

Cynthia C.

Property manger


All OnPay features

Features rating:

Access controls/permissions
Compliance tracking
Employee management
Payroll reporting
Reporting/Analytics
Onboarding
Employee profiles
Compliance management
Self service portal
Employee database
Payroll outsourcing
Employee onboarding
Electronic forms
Document management
Process/Workflow automation
Employee portal
Time off management
Customizable reports
Orientation workflow management
Archiving & retention
Time tracking
Benefits management
Vacation/Leave tracking
Learning & development
HR management
Multi-State
Training management
Wage garnishment
Employee handbook
401(k) tracking
Check printing
Online benefits enrollment
Offboarding
Mobile access
Policy management
Real-Time reporting
Reminders
Reporting & statistics
Role-Based permissions
Sick leave tracking
Split deposits
Task management
Tax calculation
Tax filing
Third-Party integrations
Time off requests
Web-based deployment
Workflow management
1099 preparation
Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
Approval process control
Audit management
Audit trail
Benefits dashboard
Certification tracking
Chatbot
Collaboration tools
Configurable workflow
Customizable templates
Dashboard
Data import/export
Data visualization
Deduction management
Digital signature
Document storage
Electronic signature
Employee benefits administration
Employee self service
For accountants
For cloud
For small businesses
Health insurance administration
HSA/FSA administration
Leave tracking

OnPay awards

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OnPay pricing

Starting from

49

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about OnPay price and value

Value for money rating:

Of 81 reviews that provide robust commentary on OnPay's price and value, 91% mention it in a positive light.

Most users consider OnPay to offer strong value for money, frequently highlighting its affordable, transparent pricing with no hidden fees. Most reviewers indicate that OnPay’s straightforward, all-inclusive pricing structure is easy to understand and covers essential payroll features, such as vacation and sick pay accruals, without overwhelming users with unnecessary complexity. Most users say they experience significant cost savings compared to previous providers or in-house solutions, and they appreciate that OnPay’s monthly fees are much lower than competitors. Most reviewers find that the combination of cost-effectiveness, ease of use, and comprehensive features makes OnPay a worthwhile investment for their businesses. Some users say the platform’s pricing is competitive and that it delivers a high return on expenditure, especially for small businesses. Some reviewers feel that the value is enhanced by the inclusion of responsive customer service at no extra charge. However, some users report that the cost is higher than they would like or has increased over time, and a few mention unexpected fees or penalties due to errors. Some reviewers think that, while generally affordable, OnPay may not always be the cheapest option available.

, and

To see what individual users think of OnPay's cost and value, check out the review excerpts below.

“OnPay delivers a better product than the other payroll providers but does it much more efficiently - both in terms of the cost of the product and in terms of my time. ”
PK

Patrick K.

GM

“I definitely feel I've completed my tasks efficiently using OnPay and it's so affordable for everyone with straight across the board pricing without hidden fees or hiccups to deal with.”
DN

Danielle N.

Recovery division specialist

“Also, OnPay did not honor the first month free that they advertise.”
dm

dave m.

president

OnPay integrations (13)

Integrations rated by users

We looked at 461 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.

When I Work logo
When I Work

Integration rating: 5.0 (4)

This integration makes payroll processing much more automated that it would be if I had to process individual time sheets for entire teams of workers.

I am able to pull hours and run payroll from home which is critical for our operations.

CC

Cc C.

Owner

1/2

Integration rating: 4.7 (6)

Helps save time by creating the payroll journal entries and accurately record payroll expenses

MF

Michelle F.

CAS Manager

Xero logo
Xero

Integration rating: 5.0 (2)

It’s our accounting software. It helps us stay compliant but allowing the easy integrations

AB

Ashlee B.

Operations Manager

Integration rating: 4.3 (3)

Integration rating: 5.0 (1)

OnPay customer support

What do users say about OnPay customer support?

Customer support rating:

We analyzed 175 verified user reviews to identify positive and negative aspects of OnPay customer support.

The majority of users highlight prompt, knowledgeable, and friendly customer support as a standout feature.

Frequently reported by users, support is easily accessible via chat, phone, and helpdesk with quick response times.

A significant portion of users appreciate that staff are patient, thorough, and resolve issues efficiently, even with complex needs.

Widespread user sentiment notes onboarding and setup support is proactive, making transitions and troubleshooting seamless.

Support options

Knowledge base
Chat
Email/help desk
Phone support
Faqs/forum

Training options

Live online
Videos
Webinars
Documentation

To see what individual users say about OnPay's customer support, check out the review snippets below.

“Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly.”

CR

Cheryl R.

Lead Staff Accountant

“The While the software is effective, the real value is in the customer support staff which is knowledgeable, patient, and prompt every time. ”

SC

Steven C.

Industrial Psychologist

“Any time I had a question I was able to quickly reach a knowledgeable person and get my questions answered.”

DN

David N.

Owner

OnPay FAQs

Q. Who are the typical users of OnPay?

OnPay has the following typical customers:
Freelancers, Non Profit, Small Business

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Q. What is OnPay used for?

OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.


Q. What are the benefits of using OnPay?

  • OnPay automates payroll tax filing and payments.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with back-office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.


  • Q. What languages does OnPay support?

    OnPay supports the following languages:
    English, Spanish


    Q. Does OnPay offer an API?

    No, OnPay does not have an API available.


    Q. What level of support does OnPay offer?

    OnPay offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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