App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

OnPay
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based payroll and HR software for businesses
Table of Contents



Is this product right for your business?
Find out with a
OnPay - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
OnPay overview
Based on 461 verified user reviews
What is OnPay?
OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.
Who uses OnPay?
Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), real estate (6%), and construction (6%). The most frequent use case for OnPay cited by reviewers is payroll (65% of reviewers).
What do users say about OnPay pricing?
Most users consider OnPay to offer strong value for money, citing affordable, transparent pricing and significant cost savings. Some users report that costs can be higher than expected or have increased, and mention occasional unexpected fees.
What are the most popular integrations for OnPay?
The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Onboarding Process
Live Chat Support
Dashboard and Mobile Access
Delayed issue resolution
OnPay’s user interface
OnPay pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about OnPay?
OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.
Select to learn more
Who uses OnPay?
Based on 461 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
OnPay's key features
GetApp's analysis of 42 verified user reviews collected between July 2021 and October 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OnPay's Payroll Management for its time-saving capabilities and ease of use. They find it simple to process payroll, track expenses, and manage employee records. Users report that the software is customizable to their needs and integrates well with QuickBooks Online. They highlight the self-service access for employees to print W-2s and update personal information. Users also value the responsive customer service and the ability to manage all payroll aspects without needing an accountant. Of the 21 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Silas R.
Pharmacy Owner
Reviewers indicate that OnPay's Tax Compliance aspect is highly valuable for ensuring timely and accurate tax filings. They appreciate that OnPay stays up-to-date with tax laws and handles all tax-related tasks, reducing their stress and liability. Users report that customer service is knowledgeable and quick to resolve any issues. They find the automated tax payments and filings reliable, with no late fees or compliance problems, making year-end tax processes straightforward and efficient. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.
See related user reviews
Brad N.
Owner
Pam K.
Secretary/bookkeeper
Users report that OnPay's Direct Deposit feature is essential for modern payroll processing. They find it easy to set up and appreciate that employees can manage their own information. Reviewers indicate that direct deposits are consistently timely and reliable, eliminating the need for paper checks. They highlight the convenience and time savings, noting that it integrates smoothly with their payroll processes. Users also mention the added benefit of saving employees from bank fees. Of the 20 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
See related user reviews
Danielle N.
Recovery division specialist
David P.
Relational Innovator (Founder/Owner)
Reviewers appreciate OnPay's W-2 Preparation for its efficiency and ease of use. They find it convenient that OnPay prepares, stores, and makes W-2 forms available throughout the year. Users report that they can print or email the forms directly, saving time and effort. They value the early reminders and the option to self-print, which helps with compliance and reduces costs. Reviewers highlight the reliability and accessibility of W-2 forms for both employers and employees. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.
See related user reviews
Wendy M.
Owner
Cynthia C.
Property manger
All OnPay features
Features rating:
OnPay awards
OnPay alternatives
OnPay pricing
Starting from
49
/user
Per month
User opinions about OnPay price and value
Value for money rating:
Of 81 reviews that provide robust commentary on OnPay's price and value, 91% mention it in a positive light.
Most users consider OnPay to offer strong value for money, frequently highlighting its affordable, transparent pricing with no hidden fees. Most reviewers indicate that OnPay’s straightforward, all-inclusive pricing structure is easy to understand and covers essential payroll features, such as vacation and sick pay accruals, without overwhelming users with unnecessary complexity. Most users say they experience significant cost savings compared to previous providers or in-house solutions, and they appreciate that OnPay’s monthly fees are much lower than competitors. Most reviewers find that the combination of cost-effectiveness, ease of use, and comprehensive features makes OnPay a worthwhile investment for their businesses. Some users say the platform’s pricing is competitive and that it delivers a high return on expenditure, especially for small businesses. Some reviewers feel that the value is enhanced by the inclusion of responsive customer service at no extra charge. However, some users report that the cost is higher than they would like or has increased over time, and a few mention unexpected fees or penalties due to errors. Some reviewers think that, while generally affordable, OnPay may not always be the cheapest option available.
, and
To see what individual users think of OnPay's cost and value, check out the review excerpts below.
OnPay integrations (13)
Integrations rated by users
We looked at 461 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.
Integration rating: 5.0 (4)
“This integration makes payroll processing much more automated that it would be if I had to process individual time sheets for entire teams of workers.”
“I am able to pull hours and run payroll from home which is critical for our operations.”
Cc C.
Owner
Integration rating: 4.7 (6)
“Helps save time by creating the payroll journal entries and accurately record payroll expenses”
Michelle F.
CAS Manager
Integration rating: 5.0 (2)
“It’s our accounting software. It helps us stay compliant but allowing the easy integrations”
Ashlee B.
Operations Manager
Integration rating: 4.3 (3)
Integration rating: 5.0 (1)
Other top integrations
OnPay customer support
What do users say about OnPay customer support?
Customer support rating:
We analyzed 175 verified user reviews to identify positive and negative aspects of OnPay customer support.
The majority of users highlight prompt, knowledgeable, and friendly customer support as a standout feature.
Frequently reported by users, support is easily accessible via chat, phone, and helpdesk with quick response times.
A significant portion of users appreciate that staff are patient, thorough, and resolve issues efficiently, even with complex needs.
Widespread user sentiment notes onboarding and setup support is proactive, making transitions and troubleshooting seamless.
Support options
Training options
To see what individual users say about OnPay's customer support, check out the review snippets below.
“Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly.”
Cheryl R.
Lead Staff Accountant
“The While the software is effective, the real value is in the customer support staff which is knowledgeable, patient, and prompt every time. ”
Steven C.
Industrial Psychologist
“Any time I had a question I was able to quickly reach a knowledgeable person and get my questions answered.”
David N.
Owner
OnPay FAQs
OnPay has the following typical customers:
Freelancers, Non Profit, Small Business
These products have better value for money
Q. What is OnPay used for?
OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.
Q. What are the benefits of using OnPay?
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay offer an API?
No, OnPay does not have an API available.
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum



























