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SumUp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
Table of Contents
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SumUp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
SumUp overview
Based on 1468 verified user reviews
What is SumUp?
Reviews for SumUp come from a wide variety of industries, including retail (7% of reviewers), education management (6%), and hospital & health care (6%). The most frequent use case for SumUp cited by reviewers is payment processing (52% of reviewers).
What do users say about SumUp pricing?
Reviewers appreciate SumUp’s accessible pricing and the lack of ongoing costs, which they say benefit small businesses. However, some users report that monthly fees and maintenance costs can be high, reducing value for low-volume businesses.
Starting price
per month
Pros & Cons
User Interface
Digital Punch Cards
Customer Rewards
Payment Processing
Bugs and Issues
Pricing
SumUp’s user interface
SumUp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about SumUp?
Reviews for SumUp come from a wide variety of industries, including retail (7% of reviewers), education management (6%), and hospital & health care (6%). The most frequent use case for SumUp cited by reviewers is payment processing (52% of reviewers).
Select to learn more
Who uses SumUp?
Based on 1,468 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SumUp's key features
Most critical features, based on insights from SumUp users:
All SumUp features
Features rating:
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SumUp pricing
Pricing plans
Pricing details:
User opinions about SumUp price and value
Value for money rating:
Of 60 reviews that provide robust commentary on SumUp's price and value, 60% mention it in a positive light.
Some reviewers find SumUp’s pricing accessible and appreciate the absence of fixed or ongoing costs, which they say helps small businesses manage expenses. Users think the entry prices are reasonable and indicate that the cost is easily recovered through increased revenue or the range of functionalities included. Reviewers appreciate the affordability of equipment and the competitive transaction rates, mentioning that the service offers good value for money, especially for businesses just starting out. Some users say the pricing plans are straightforward and simplify the decision-making process, while others report satisfaction with the overall scope of services provided for the price.
However, some reviewers feel the monthly fees for certain plans or POS systems are high, especially when compared to competitors. Users think the ongoing costs can outweigh the benefits for low-volume businesses or when the software does not lead to increased sales. Some reviewers find the return on investment lacking, citing that the costs can become disproportionate to the benefits received. They also mention that price increases and expensive maintenance fees are drawbacks, and some users report that the software’s value for money has declined over time.
, and
To see what individual users think of SumUp's cost and value, check out the review excerpts below.
Sueli S.
Prorietaria
SumUp integrations (45)
Integrations rated by users
We looked at 1,468 user reviews to identify which products are mentioned as SumUp integrations and how users feel about them.
Integration rating: 5.0 (1)
SumUp customer support
What do users say about SumUp customer support?
Customer support rating:
We analyzed 71 verified user reviews to identify positive and negative aspects of SumUp customer support.
A few users highlight fast, friendly, and knowledgeable customer support that is easy to contact and genuinely helpful.
Frequently reported by users, customer service is often slow to respond or difficult to reach, especially by phone.
A significant portion of users mention unresolved issues, lack of follow-up, and unhelpful or automated responses from support.
Widespread user sentiment points to language barriers, limited support hours, and inconsistent service quality.
Support options
Training options
To see what individual users say about SumUp's customer support, check out the review snippets below.
“The customer service is quick to reply and friendly.”
Adnan S.
Self employed
“Finally got trough today after holding for 40 minutes, very poor customer service for a company that is supposed to be about customers.”
Mark M.
Owner
“I have found there to be some technical issues and have had trouble reaching customer service during off hours.”
Samantha R.
Medical Social Worker
SumUp FAQs
SumUp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is SumUp used for?
SumUp provides comprehensive payment processing solutions designed for small businesses seeking to streamline their operations. The platform offers a range of card readers that enable merchants to accept in-person payments with a transparent fee structure of two point six percent plus ten cents per transaction, while online and manual entry transactions are processed at three point five percent plus fifteen cents. The system operates without administrative costs, annual renewal fees, or minimum monthly processing requirements, making it accessible for businesses of all sizes. The SumUp ecosystem extends beyond payment processing to include complete point-of-sale systems tailored to specific business types, including food and beverage establishments, retail stores, and enterprise operations. These POS solutions include the comprehensive SumUp POS, the streamlined POS Lite, and self-service kiosks that allow customers to place orders and make payments independently. The platform also offers invoicing capabilities, gift card functionality, and customer reward programs through the Fivestars App, creating multiple avenues for businesses to engage with their clientele. Financial management tools are integrated within the SumUp platform, including business checking accounts and the SumUp Wealth service for financial growth. The SumUp Mastercard Debit Card, issued by Piermont Bank, provides merchants with spending flexibility and offers next-day payouts when used in conjunction with a SumUp merchant account. All these services are accessible through a single mobile application available for both iOS and Android devices, creating a unified business management experience that has been adopted by millions of small businesses worldwide.
Q. What are the benefits of using SumUp?
Q. What languages does SumUp support?
SumUp supports the following languages:
English, Spanish
Q. Does SumUp support mobile devices?
SumUp supports the following devices:
Android, iPad, iPhone
Q. Does SumUp offer an API?
No, SumUp does not have an API available.
Q. What level of support does SumUp offer?
SumUp offers the following support options:
Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base
