Aesthetic Record Features

Aesthetic Record

Cloud-based practice management system for aesthetic clinics

4.18/5 (34 reviews)

Competitor Feature Comparison

Activity Dashboard
Appointment Management
Automated Scheduling
Before & After Pictures
Booking Management
Charting
Client Management
Communication Management
Data Security
EMR/EHR
Email Reminders
Gift Card Management
HIPAA Compliant
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Mobile Access
Mobile Alerts
Online Booking
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Real Time Reporting
Records Management
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Reports
Scheduling
Surveys & Feedback
Third Party Integrations
Treatment Packages
Learn moreCompare App
Activity Dashboard
Appointment Management
Automated Scheduling
Before & After Pictures
Booking Management
Charting
Client Management
Communication Management
Data Security
EMR/EHR
Email Reminders
Gift Card Management
HIPAA Compliant
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Mobile Access
Mobile Alerts
Online Booking
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Real Time Reporting
Records Management
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Reports
Scheduling
Surveys & Feedback
Third Party Integrations
Treatment Packages
Visit WebsiteCompare App
Activity Dashboard
Appointment Management
Automated Scheduling
Before & After Pictures
Booking Management
Charting
Client Management
Communication Management
Data Security
EMR/EHR
Email Reminders
Gift Card Management
HIPAA Compliant
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Mobile Access
Mobile Alerts
Online Booking
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Real Time Reporting
Records Management
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Reports
Scheduling
Surveys & Feedback
Third Party Integrations
Treatment Packages
Visit WebsiteCompare App

Mobile apps

iOS App


1,524 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Aesthetic Record Feature Reviews

25 reviewers had the following to say about Aesthetic Record's features:

Anonymous
( company, 11-50 employees)

Very easy to use, easy to get charts in, awesome pictures

2018-01-08

Easier practice management

Pros

Easy to use, easy to upgrade/downgrade as needed, very good picture quality, loads quickly and is cloud based.

Cons

Takes a bit of getting used to, but after a day or so of using it, it becomes second-nature to most people at our practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elisa E.

Amazing product!

2018-10-21

Excellent program! I would highly recommend it to any medspa owner!

Pros

From online booking to scheduling, to inventory to client management and more.

Cons

Hard to import lists from previous programs, Also would love if there was an option to remove the Aesthetic Record logo from outgoing emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 1-10 employees)

Has some MAJOR glaring flaws - more

2019-03-08

has potential but they need to do some updates ASAP

Pros

the chat box for support. very responsive. HIPAA compliant

Cons

It sends patient instructions and surveys even if the patient didn't show up for their appointment. The nurses cannot see the calendar from the day from the iPad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Aesthetic Record


Thanks for your review! I wanted to shed some light to a couple of the items written within your review:
1. patients have access to a patient portal, they can login to the portal and securely fill out any private information. Therefore if they need to add their DOB or address to their account that allows an easy and private way for the to do so. Within the portal they can also fill out questionnaires before they come into your office.
2. You don't have to take patient photos. We have something built into each procedure called a "template". We also offer a health timeline which doesn't require any photos at all.
3. To view appointments on your mobile device it is recommend to connect your account for google sync.
We would be happy to take you through all these items, please contact our office so that we can get you scheduled for training!

Read more
Janey P.

Customer Support is Fantastic

2018-09-07

Pros

Ease of use- design is very intuitive Fabulous, accessible, immediate customer support

Cons

Aesthetic Record is working on adding a feature to be able to schedule from the App.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen B.

The calendar and booking are a nightmare

2020-03-12

This is a software that means well but falls short on execution and user interface.

Pros

It works on the iPad, iPhone, so very portable.

Cons

It takes 7 clicks to book someone's appointment. I cringe everytime someone calls to reschedule because it is such a chore with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

great customer service and a great product!

2018-07-27

EMR charting solution, track coolsculpting procedures easily, HIPPA compliant, great customer service, online booking

Pros

easy to use, it keeps my practice organized, and I love the photo charting. I recently started using POS with AR and i love it.

Cons

I wish there was more functionality for email campaigns, i know they are currently creating this but wish it was here sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina B.

User Friendly

2019-01-16

I love that aesthetic record is adding more and more feature.

Pros

I love that you can sign and send charts to a medical director for review and I love charting from the App.

Cons

Just still waiting for a few features so I can get rid of my other software system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy to use and lots of features.

2018-02-13

Pros

Second, making a new chart during a procedure is super quick and my patients sign consents right on the iPad app they have plus I can always see any services or products my patients have ever used.

Cons

We have been waiting for the POS feature to come out for some time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ginger B.

Frustrating

2018-05-26

Pros

Online booking is a nice feature for patients and charting is pretty easy.

Cons

The software itself is very glitchy, the calendar is hard to manage as it always blocks you at random times or doesn't allow you to move appointments around etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brittiany H.

Aesthetic Record

2020-02-17

I’ve been extremely pleased with customer service when I have any issues.

Pros

User friendly, multi platform capability (desktop/laptop, iPad, iPhone), online chat option

Cons

Unable to check out patients via desktop —must be done on iPad; doesn’t talk to quickbooks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shar E.

I enjoy the features and open communication with Aesthetic Record!

2018-12-21

Love it!!!!

Pros

I love the photos feature, I compare visit to visit with my clients and it helps them to see their progress.

Cons

I didn't like the charting or lack of charting for facials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ksenia S.

Great product! The app is super easy to use and it has great functionalities.

2018-01-09

Pros

This software helped our business schedule better, and manage files and client charts. Significantly easier to use than other softwares we have used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Allison W.

Intuitive and easy to use, AMAZING customer support

2018-09-13

Hoping to save a lot of time with online records and EMR.

Pros

I have only just started using Aesthetic Record but so far have found it very intuitive and easy to use.

Cons

Mostly nitpicking here- A library of consent forms etc would have been helpful, in particular, but at least you can customize your own Unable to add logo to forms but they are working on adding that function Payment swiper only integrates with iPad for now but they are also working on that I believe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary D.

I live this program

2019-02-27

Everything I need all electronically - no paper

Pros

Client info, consents, self scheduling, and before and after photos.

Cons

It gets a little confusing between the app and the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Raj S.

Good Software but point of sale system needs major upgrade

2021-11-17

Overall great alternative to other softwares for medical spa industry that are just ridiculously priced.

Pros

Takes a while to learn and workflow is not very user friendly.

Cons

Merchant account. you don't have the option of using square or stripe which we love for ease of use. AR requires you to sign up with different merchant account. We still use AR however we switched back to square for POS and loyality program etc as our experience with the merchant account user by AR called clearnent was a total disaster. The devices offered to collect payments look cheap and are cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqui S.

Failure to launch

2020-11-15

Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice.

Pros

EMR with electronic prescriptions, telemedicine, patient portal, etc...

Cons

Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Aesthetic Record


Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki

Read more
Alanna B.

Poor Company

2021-01-27

Pros

Easy to handle and learn.

Cons

We stopped making appointments on this app because there would be so many difficulties with clients trying to find there appointment or confirmation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda S.

Fabulous platform!

2018-11-29

Very helpful business team- they don't just send you the platform and you are struggling to finesse the use of it- I can always get support either online or by phone- very strong staff support. This is what, I feel, will make their business so successful. Fantastic to work with all the time!

Pros

Ease of use, professional presentation, detailed documentation with HIPPA compliance.

Cons

I wish the before and after pictures were a bit easier to use- I tend to use an app on my phone for better control over the pictures- may be operator error!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandie H.

Amazing software

2018-10-13

I have been very pleased. The cost of the program is amazing for small and the functionality is perfect.

Pros

I Enjoy having charts available at all ties on any device.

Cons

It was hard to learn at first However the customer service was amazing from the company and they walked me through each step

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina K.

Easy to use and great value!

2020-11-30

Pros

Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price.

Cons

Customer service is a message system within the app rather than speaking to a person over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hillary T.

BEST software for my business!

2020-01-24

Seriously amazing customer service.

Pros

I LOVE, LOVE, LOVE aesthetic record! I seriously couldn't have built it to what I have within a year without them.

Cons

The credit card processing company they use is a little too expensive so I process my credit cards separately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lexi B.

Best Software for Business Big or Small!

2020-12-01

The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time.

Pros

I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more!

Cons

I can't really think of anything I don't like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bailey D.

A must-have for any aesthetic service!

2018-12-14

I truly feel my business could not function without this product, and I highly recommend it for anyone starting their own aesthetic service!

Pros

I can literally do everything I need to do within it, from charting, to inventory, POS, all of it!

Cons

I could not say anything bad about this software and the employees that operate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin L.

So much easier to use than the outdated software I had!

2018-02-07

Pros

Loading up product and placing injections to patient procedures is very easy to do.

Cons

A longer trial would have been nice. Setting up your clinic takes about an hour but after that its pretty seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marissa G.

Worst software ever!

2021-08-26

Pros

I can't think of a single pro for this software. Spend the extra money, the amount of headaches you have to deal with is not worth the money you're saving on this software.

Cons

Allows equipment to be double booked, patients complain about the difficulty of filling out paperwork.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more