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Customer engagement platform for local business owners

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Emitrr Pricing

Pricing overview

Value for money rating

4.9

/5

132

Price starts from

149

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Flat Monthly Fee, No additional charges for users or usage, No Setup Fee

What users say

We have not had any issues with Emitrr after we switched. The low price made it an easy decision to use Emitrr and we are very happy with our choice.
I love the price and intuitiveness and support.

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Reviewers who mentioned pricing said:

NK
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Neil K.

Staffing and Recruiting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Emittrr for Staffing Agency

Reviewed 3 months ago

We use Emitrr to communicate with our associates. From the beginning of the application/ inquiry process, to following up to make sure they show up on site. Easy as a Text message!

Pros

Emitrr is as easy to use as text messaging.

Cons

I think it's pretty expensive. Considering that text messaging is free from any cell phone carrier, and that I don't really use any other features, $85+ a month is pretty high.

AR
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Andrew R.

Consumer Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Industry Game-Changer

Reviewed 2 years ago

Customer service, technical capability, uptime and client satisfaction are all off the charts with this piece of kit. Always getting better, and with a determination to become the very best alternative product in the market, Emitrr is the kind of business we should all be proud to run, and prouder to partner with to make our businesses better.

Pros

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Cons

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

Vendor response

Thank you so much for your kind words, Andrew. Feedback like yours helps us to keep improving and providing our customers with the best! Its been a pleasure working with you.

TD
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Tracie D.

Veterinary, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HANDS DOWN BEST ZIPWHIP REPLACEMENT for small business

Reviewed a year ago

We used Zipwhip until it shut down, and I have to say that after over 30 demos from other companies we finally ended up trying Emitrr. I was mortified to switch from Zipwhip, it was so simple and easy to use. Most of the demos I tried for other companies were either way more complicated than we needed, wickedly overpriced for a small business, did not have a cell phone app extension (crucial for...

Pros

The transition to Emitrr from Zipwhip was so seamless that it was unbelievable, including our custom templates. They do all the prep work for the transition behind the scenes so there was--in our case--zero down time when we switched. I cannot stress this enough. The user interface is very similar. Customer service is exceptional, absolutely exceptional. There are customizable "folders" you can...

Cons

Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. There are work arounds if you are good with .pdf's but it is time consuming. Also when these are printed, currently the photos are not included. The button labeled "send" should say "compose or write", this has confused a few employees until you get used to it. Finally, it is quite a bit more expensive than what we had in the budget for texting but at least we are extremely pleased with the service and see how we can use it more fully in the future.

RR
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Richard R.

Music, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great communication tool!

Reviewed 7 months ago

From our first interaction Emitrr has been helpful and friendly.

Pros

Emittr seamlessly migrated our entire chat history over from a no longer supported system. They did it perfectly, trained a huge team of volunteers and their support could not be any better, always quick, accurate and friendly.

Cons

It seems lame to say nothing but the cost is so so reasonable and it does absolutely everything we were looking for.

MM
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Mike M.

Human Resources, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value with extraordinary service

Reviewed a year ago

I became aware of a Emitrr through the staffing company that I’m involved with and I’ve just recently converted my electric bike shop to them as well. For nearly equal functionality, I’m saving more than $100 per month and the service has been extraordinary. Can reach someone nearly immediately, and would highly recommend to anybody else searching for this type of product.

Pros

It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.

Cons

Nothing to provide here. My experience has been stellar.

JC
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Judy C.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Affordable HIPAA compliant texting platform

Reviewed a month ago

Easy to set up, the app and desktop versions are great

Pros

the interface is great and the translation works really well

Cons

Nothing, its really good, they think of updates before it even occurs to me

LB
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Leslie B.

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Savvy Texting Tech Company Able To Automate Anything = Less Labor/More Efficiency/Happier Customer

Reviewed 3 years ago

When we began our abandoned call texting pilot, our objective was to understand how much opportunity was being lost because we couldn’t answer the phones. I’ve been able to see an 8% lift in appointments booked (33% from new patients) because of the tool. After seeing the data, we’ve discovered the need to automate and send texts for pre-auth and lab delivery notifications which will eliminate 5-10% of my non-value add calls. We are also looking at texting solutions to write-back into the EMR when patients want to cancel, confirm, ask for directions, pay a bill, etc. So the idea is that it will reduce labor in the call center.

Pros

Emitrr is very accommodating and willing to create automation tools outside the traditional scope of just providing abandoned call texting solutions.

Cons

Would like to see more written presentation of capabilities.

Vendor response

Thank you so much for your feedback Leslie. It's been a pleasure working with you and the team.

JO
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Juan O.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Price and Support

Reviewed a year ago
Pros

Easy to use and most all patients like the ease of communication via text and the quick replies to the text.

Cons

Small glitches but Support is super fast ant taking care of the issue and explaining what happened.

RG
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Robyn G.

Insurance, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the Best

Reviewed 4 months ago
Pros

Platform is very easy to use without glitches compared to other SMS platforms I've used. Customer service is quick and efficient! Pricing is great!

Cons

I can't think of any cons at this point for the product.

BC
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Bob C.

Staffing and Recruiting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Value - Right Service at the Right Time

Reviewed 2 years ago

Our transition has been extremely smooth. The Emitrr team went overboard helping us to get situated and function as normal on their platform. They also helped us to understand all of the additional capabilities that Emitrr has to offer. We have just begun to scratch the surface with their product.

Pros

We shifted from ZipWhip to Emitrr. They did a fantastic job of knocking off the basic features and functionality of the software and service we had been using for the last 6 years.

Cons

Not much. They are still working through some small bugs and are very responsive.

MR
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Michele R.

Telecommunications, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the product and customer support

Reviewed 2 years ago

Love the customer service

Pros

Broadcast messaging, standard pricing, closed features

Cons

Some of the Zipwhip features weren't available when we onboarded.

FH
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Felicia H.

Staffing and Recruiting, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome service!

Reviewed 2 years ago

We have seen the same results with Emitrr if not better for mass text campaigns at a much better price than the last platform we were using. The support team at Emitrr is very eager to listen to any feedback and has implemented changes that help us very quickly. They make us feel like we are their only customers with the quick response rate!

Pros

The website is easy to navigate. It is nice having options for one on one messaging as well as text campaigns on one platform. Being able to move all phone numbers from our organization is great.

Cons

Emitrr has been working to add all features that we have asked that were lacking.

NC
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Nathan C.

Higher Education, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and great value

Reviewed 2 years ago
Pros

Emitrr was super easy to set up and use. We have not had any issues with Emitrr after we switched. The low price made it an easy decision to use Emitrr and we are very happy with our choice.

Cons

We only use the SMS functionality. It would be good if we could customize the settings and dashboard to eliminate all the other settings that we are not using to eliminate confusion with our employees.

JG
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Jason G.

Building Materials, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Emitrr is a winnrr!

Reviewed a year ago

I can’t say enough good things about Emitrr. In a short time it has had a noticeable impact on our business.

Pros

So very easy to use and to train our teams. Tons of features for the price. Tremendous value!

Cons

Can feel like a work in progress but when I reach out to them they are so quick to respond and start working on new features.

ST
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Steve T.

Banking, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Emitrr is the best I've fornd

Reviewed a year ago

The program is fantasic but the customer service is where they shine. The suppoert staff is always available and clarifies every concern.

Pros

I've tried quite a few SMS and email marketing platforms and Emitrr is by far the least expensive and very user friendly.

Cons

The email portion could be expanded to store templates.

MR
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Mina R.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Emitrr Rocks!

Reviewed 2 years ago

Love it! I would recommend to everyone

Pros

User friendly platform, cost, options, customer service, ability to improve and add new features, reliability, mobile app, unlimited texting with attachments and HIPPA compliance

Cons

None actually. Whenever I have feedback, [SENSITIVE CONTENT] is very quickly to address it

Vendor response

Thank you so much Dr. Mina. Its been great working with you.

HP
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Harveer P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User experience

Reviewed 2 years ago

Great

Pros

Easy to use; great tech support and good for the price

Cons

Need more features like adding an admin assistant role

SG
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Scott G.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Emitrr!!

Reviewed 2 years ago

Excellent.

Pros

I love the price and intuitiveness and support!

Cons

Waiting for changes that we should be able to make.

GT
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Greg T.

Nonprofit Organization Management, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Workforce Use

Reviewed a year ago

Very good, we switched from another Platform and the transition was mostly smooth and with few issues.

Pros

The ease of use and price are reasonable.

Cons

We would like more robust reports that include aggregated data from all sites and response times between when a message is posted and they receive a reply during working hours