Emitrr Reviews

I like that it has helped get a lot of my client new reviews. Every client who has this software has gotten positive reviews.

I would like training clips for the software. I would like to be able to look at videos if I forget how a certain feature works or how to better explain it to my clients and team members.

Thank you so much for your review, Carmela. It's a pleasure working with you.

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

Similar to our previous platform. Easy to use, lots of feautures make it easy to customize for our companies best practices.

Some of the functions are redundant or contradict each other...

Very easy to use and navigate around and send out texts when needed.

What I like least about Emitrr is blocked contacts are hard to unblock.

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

The yeam keeps improving constantly so I am sire they will have all the features necessary.

Thank you so much Daniel. Its been a pleasure working with you and implementing your feedback

We've used texting software for years and really appreciate the ability to assign/unassign conversations to the best team member.

There are a few extra clicks needed to send a text compared to what we were used to....not terrible, but every minute counts.

This was a VERY smooth transition from a previous software that was used. There were no hiccups in learning the platform, all very self-explanatory without the training. We have had no questions about it since using it, so simple! Love it.

I did not or have not seen anything that I don't like about this platform!

The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.

I wish you could customize some of the automation features a little more

Thank you so much for your review Aaron. Its been a pleasure working with you.

Due to our previous software shutdown, our organization was forced to find alternatives for text messaging, Nova Lines liked the wide spectrum of features available for us to transition painlessly to Emitrr. Text messaging is easy to use due to its user-friendly interface and good organizational back-end of the contacts. The downtime for releasing the lines and transition was short enough since we are a 24/7 working business. Customer Support and our Rep([SENSITIVE CONTENT]) is taking care of any incoming inquiries and connecting through an instant meeting to assist.

You can't use as of now the customizable screenshot tool in-app(however, we are waiting for dev's to add this functionality)

The dashboard is simple and easy to use. The tools contained therein opened up a whole new world of communication to our medium-sized nonprofit organization. We just started using it, but were able to reach so many people directly, which we haven't been able to do before. We will also be using it for student communication, which we are very excited about. I also love how we are able to interact with our constituents much more easily.

I can't think of any at this time... so far it is very easy to use.

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

Thank you so much for your kind words, Andrew. Feedback like yours helps us to keep improving and providing our customers with the best! Its been a pleasure working with you.

Automated response; customizable features to your needs; always evolving and improving adding more services.

Technical issues with automation Dentrix integration

I love having the texting indicators to make sure our internal staff aren't texting the same employee.

Having to search each group list for a contact that I need to remove. I wish there was an easier way to do that.

I appreciated the automated text when we missed a call as we were out of the office a lot. Customers would respond by text and we could answer a lot of questions or schedule appointments with Emitrr (texting) instead of having to return a phone call (meanwhile the customer was waiting on us).

I disliked the inability to have private texting conversations (all texts went to all users within the platform) or the ability to chat with my team within the platform. We also really needed a fully functioning VOIP phone option but that is still under development and testing.

Thank you so much for your review Angie. Its a pleasure working with you.

The biggest advantage of working with Emitrr is support and they really listen to feedback from customers very seriously.

They had some challenges figuring out how to setup this for Australian clients but we were able to resolve them quickly.

Thank you for the review, Robert. It's been a pleasure working with you.

Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me

i just wish i would have found this sooner

Thank you so much for the review Hiram. Its been a great experience working with you and for all the feedback.

Their customer service team is incredible. I've received answers to all of my questions within 24 hours of submitting my request.

Not Applicable - We are happy with the platform.

It's so convenient to have the option for patients to reach out to staff via text message at any time of day. The customer service is amazing.

I have very few complaints, any time I have ever had complaints, their customer service team has been quick to respond and they always offer a workaround or completely fix the problem.

Thanks a lot Noelle for your feedback. Its been a pleasure working with you and the team.

We shifted from ZipWhip to Emitrr. They did a fantastic job of knocking off the basic features and functionality of the software and service we had been using for the last 6 years.

Not much. They are still working through some small bugs and are very responsive.

I really love the fact that I can maintain consistent customer contact even when I missed the phone.

There is nothing that I really don’t like about the software.

Thank you so much Steve. We appreciate your continuous feedback and help in improving our product.

Broadcast messaging, standard pricing, closed features

Some of the Zipwhip features weren't available when we onboarded.

I use Emitrr almost exclusively for texting my clients, because my phone service does not support texting. There are may other features that I have not had a chance to dive into, but I'm looking forward to using more features in the future.

I haven't found anything that I don't like about it yet.

The best part about this software is how easy it is to use and manage. It helps our company capture more leads.

No cons for now. All good things said so far!

The software is easy to use and convenient.

I have not had any issues with the product yet, so no cons for me.

Thank you so much for your review, Linda. Its been a pleasure working with you.

User friendly platform, cost, options, customer service, ability to improve and add new features, reliability, mobile app, unlimited texting with attachments and HIPPA compliance

None actually. Whenever I have feedback, [SENSITIVE CONTENT] is very quickly to address it

Thank you so much Dr. Mina. Its been great working with you.