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Epic Logo

Modular, cloud-based ambulatory EMR software

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Epic - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Epic overview

What is Epic?

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments.

Epic's modular health recording solution includes predictive analytics and embedded smart decision support tools which are helpful for physicians when documenting patient sessions, such as in taking symptom notes, and indicating possible outcomes based on records. EpicCare helps physicians coordinate with external providers in order to help with resolving care gaps, and apply cost efficient treatments. Users are able to consolidate patients' clinic bills and outstanding balances into a single statement for quicker payments, as well as track finances and manage the revenue cycle. Physicians and staff are able to work simultaneously on the same documents thanks to EpicCare’s multi-user capability, and because the platform is web-based, both physicians and patients can access important clinical data at any time, from anywhere.

Through EpicCare’s MyChart feature, patients can access their personal and family health information, as well as message doctors, complete questionnaires, attend e-visits, schedule appointments, and more. New patients are able to register via online scheduling, and patients in the hospital can reach out to their care team via tablet, as well as review their schedule, request help, and access personalized patient education materials.

Key benefits of using Epic

  • Provide patients with access to self-service capabilities, key health data, and health & wellness reminders through Epic's EHR-agnostic patient portal.

  • Manage estimates and speed up payments with online bill-pay through Epic's scalable payment system, and consolidate all outstanding patient balances into a single statement.

  • Embedded decision support tools and predictive analytics help users better manage resources and provide a deeper understanding of overall costs to yield better outcomes.

  • The integrated portal helps community providers stay up-to-date with their patients, as well as submit referrals, schedule visits, order labs & imaging, and more.

  • Epic helps case managers to identify high risk patients, coordinate care delivery, and close care gaps to achieve the best possible outcomes.
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    Pros & Cons

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    Navigation

    Integration

    Records

    Responsiveness

    Stability

    Complexity

    Epic’s user interface

    Ease of use rating:

    Epic pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(19)
    3-4(163)
    5(262)

    What do users say about Epic?

    Users say Epic offers comprehensive patient charting, robust medical record access, and seamless integration across hospital systems, making it valuable for managing patient information and coordinating care. They appreciate its detailed data, customizable templates, and ability to connect with other healthcare facilities, which improves efficiency and communication. Some find its patient portal and mobile access helpful for both providers and patients.

    Reviewers report that Epic’s vast functionality leads to a steep learning curve, frequent workflow disruptions, and excessive clicking for routine tasks. They feel navigation can be cumbersome, support is sometimes slow, and implementation is costly, especially for smaller organizations.

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    Who uses Epic?

    Based on 444 verified user reviews.

    Company size

    Midsize Businesses

    Enterprises

    Small Businesses

    Top industries

    Hospital & Health Care
    Medical Practice
    Health, Wellness and Fitness
    Mental Health Care
    Others

    Use cases

    Electronic Medical Records
    Patient Management
    Medical
    Medical Billing
    Clinic Management

    Epic's key features

    Most critical features, based on insights from Epic users:

    HIPAA compliant
    Charting
    Patient records management
    EMR/EHR
    Appointment management
    Medication database

    All Epic features

    Features rating:

    Practice management
    Monitoring
    Client portal
    Health monitoring
    Financial management
    Patient intake
    Medication management
    Workflow management
    Physician scheduling
    Insurance eligibility verification
    For medical purposes
    Patient scheduling
    Self service portal
    Compliance management
    Coding assistance
    Appointment scheduling
    Mobile access
    Electronic payments
    Billing & invoicing
    Compliance tracking
    Live chat
    Claims management
    Automated scheduling
    Claims scrubbing
    For orthopedics
    OSHA recordkeeping
    For obstetrics & gynecology
    Remote treatment planning
    Decision support
    SOAP notes
    Video conferencing

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    Epic support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk

    Training options

    Documentation

    Epic FAQs

    Q. Who are the typical users of Epic?

    Epic has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

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    Q. What languages does Epic support?

    Epic supports the following languages:
    Danish, Dutch, English, Finnish, Spanish


    Q. Does Epic support mobile devices?

    Epic supports the following devices:
    Android, iPad, iPhone


    Q. Does Epic offer an API?

    No, Epic does not have an API available.


    Q. What level of support does Epic offer?

    Epic offers the following support options:
    Chat, Email/Help Desk

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