SimplePractice Reviews

It is a simple program that is easy to navigate

It was not very useful for what I wanted to do

the two way calendar sync what what I did this for

clunky and hard to use. The display isn't great and it sometimes times out and doesn't save my note and I lose it.

Clearly laid out, well defined and comprehensive with practice features

need more video simulations and role play training scenarios

I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great.

I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong.

Dear Dreama, Thank you immensely for your glowing review! We're thrilled to hear that Luminello aligns perfectly with your needs and that you've found our customer service exceptional. Your endorsement and referrals are a testament to the quality and effectiveness of our platform. We're excited to be part of your practice's success and look forward to serving you and your colleagues with excellence.

Patients and practitioners have easy access to documentation, financial details, document signing, and messaging.

Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use.

Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion.

It is easy to bill and receive payments through Stripe Integration. Telehealth has become more reliable. I appreciate the ability to customize forms. The treatment planner with Wiley isn't useful as it creates a lot of unnecessary steps. They now allow client signature and provider signature, which is a great improvement.

The inability to create a solution to the POS coding changes makes this software a poor choice for any provider that takes insurance. The current Simple Practice guidance is to create a calendar for each POS as a workaround. The software itself rates low on accessibility for visual presentation - the text is all blue, and there is no way to change color scheme, font size, font spacing. They communicate...

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I like the platform but not that they keep raising the cost over and over again.

In 2 years, my Simple Practice subscription has gone up 68%: Feb of 2020 it was $59 March of 2020 it was raised to $69 (+17%) March of 2022 increased to $99 (+44% from last increase, +$68% since 2020) Should I expect this kind of rate increases moving forward? Next increase would be at $140/month and then $200/month? They took away calendar sync! You have to buy premium just for a feature that...

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Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member....

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The feature I like most about this software is the ease with which I can post questionnaires for patients and then directly transfer that information into a note. Customizing a Luminello template or creating my own is straightforward, if a little time consuming, but these templates allow for an amazing degree of automation without the need for programming. They make documentation quick, painless and useful.

I appreciate that there are many paths to the same functions but they could be a little more intuitive.

We're so glad to hear that! We are working hard to improve. Thank you so much for your feedback.

We have really enjoyed having the app feature for our community based practice. All of our therapists are not in a clinic and this allows for them to document anywhere and quickly. Making changes and creating templates is very easy and simple to do. Our team really has enjoyed the sync feature of the calendar with our G-suite as well as how easy it is to do billing. As the administrative person, submitting claims is SO easy that it has given so much more time to perform other tasks.

While the calendar syncs seamlessly for our practice, it would be nice that visually that appointment looks different other than looking for the CPT codes to denote a difference. We also have supervisory roles and sometimes it is shared between more than 1 therapist so it would be great to assign that more easily.

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

-Completely HIPAA compliant -I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission -Electronic claims submissions result in the quick return of payments -Collections are minimal with the ability to process payments with the internal credit card company -Charting progress notes is standardized and easy with a "load previous note" function -The compatibility with my phone and tablet is wonderful, especially with the dictation to text function -I can develop my own forms specific to the needs of my specialty -Patients easily access the friendly portal and quickly complete and return office forms -Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives

-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around -All therapist's calendars are visible to all team members -Lacks functional use of invoices as most know them -Cannot send group emails or notify the entire caseload of information to be shared by the practice

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

I like the ease of use and the platform interface.

At least once a month, the telehealth software is down and clients are unable to log into sessions. Other telehealth works fine and it is clearly not the users' fault, but the customer service will refuse to address the problem. The help forums are filled with users complaining about the camera not working for telehealth since the software was updated. The customer service is terrible and will tell...

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Hi Tessa, we sincerely apologize for the Telehealth outage on 5/26! It's never our intention to be dismissive, but there are instances where we need to investigate an issue further before being able to provide an update, or solution. We appreciate the feedback and are making improvements to our communication style around issues that arise unexpectedly. When reaching out to our Customer Success Team...

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It is simple to use and if you don't have a large number of clients that you see then it works well.

None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to...

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Hi Amber, thank you for the detailed review! You're right, none of our Reports include the date an insurance payment was made, but the Appointment Status Report includes the date of service, amount owed, amount insurance paid, amount client paid and the clinician's name. Here's more on the Appointment Status Report: [SENSITIVE CONTENT HIDDEN]! Although you can't assign a medical record number in the system, each client has a unique numerical code in the URL. You can use these numbers, or the entire URL to distinguish your clients from one another outside the system. - Ruth from SimplePractice

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze...

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There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which...

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You can bill insurance with the click of a button. I love being able to make my own forms so documentation is more efficient, and the paperless intake process is smooth. Much of it is very customizable to the needs of your practice. The company is very receptive to feedback from users and is constantly upgrading and adding features.

There was a learning curve to figure it out and I'm still learning about all of the reports they can run. I don't like the online scheduling feature very much, but that's partly because I'm used to using Acuity Scheduling which has many more features. I used the online scheduler briefly and wasn't thrilled that only new clients could use the online booking feature from the website; current clients have to login to the portal to schedule. I decided to just stick with Acuity because it allows me to get information from clients at the time of their booking and I can use it to schedule groups, which is a big part of my practice.

There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes. Being designed by and for psychiatrists, it was also very easy to set up in a way that worked for my practice - the progress note/intake templates worked perfectly, the superbills were formatted properly, etc. Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

The integrations with Luminello were the area that I felt could have used the most improvement, but they did clearly work on them over the time I used the product. Some integrations only worked if you set up the patient portal (like doxy.me) and the e-prescribing was sometimes difficult to set up because of the need to use Luminello customer support as an intermediary. I would have liked integration with google calendars to help coordinate scheduling when I could not access the Luminello calendar (e.g. on my phone). The mobile interface was also sometimes difficult to use.

Thank you so much for your review, Dr. Havel. We're very glad that Luminello was a great fit for your practice. We are always looking for ways to make our integrations seamless and efficient with many updates coming soon, such as integration with Google Calendar. We will let you know once this new feature is available.

I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents. Their portal is pretty easy for clients to use (I rarely get people having trouble with it). I like their booking widget for my website. The telehealth video/audio quality is very good. Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.

Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for. CEU offerings are not on topics of interest to me. Their clearinghouse doesn't have one of the carriers I need. Reporting and practice management tools are weak. Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).

I pay much less for this software than for a similar product I used previously. The software is user friendly, and customer support personnel respond quickly when I have a question.

There are some limitations. For example, clients can't easily upload documents to the portal, creating templates for documentation is tedious, etc.

For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available).

I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to...

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Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice

Simple Practice really is super easy for the average user. It has a modern look and feel. In less than 60 seconds (52 seconds to be exact) you and create a new client, schedule and send intake forms to be electronically signed. Overall the system is pretty intuitive. I love that you can create your own document and forms. The template creator is fairly easy. I also like that clients can "request" an appointment, which I can approve or deny. Finally, the calendar has very robust features (even better than 'many' of the scheduling apps). Also this comment isnt about the software per se but about the company-- I truly appreciate the they encourage feedback and suggestions from their subscribers and take action on 'some' of the suggestions.

Simple Practice takes a really long time to get enrollments with Medicaid & Medicare. They blame CMS but even CMS says it doesn't take months to get approved to bill though a clearinghouse (Yes, I know SP is not a clearinghouse). Secondary billing with is an absolutely nightmare. You literally have to do it manually--as in printing and mailing. I'm not really sure why but every single client I...

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Michelle, thank you for your comprehensive review. We're glad to support your practice with our best-in-class practice management platform. We're constantly working on improving our platform, as you've pointed out in our review, and are looking forward to improving our functionality around secondary claims, documentation, and group practices. Thanks for being our customer over the years. - Gillian from SimplePractice

I love all that I can do with Simple Practice. I was looking for a service that can house my client documents for my in-person private practice, teletherapy practice, and coaching business all in one. It makes the onboarding/intake process for new clients so streamlined and easy. It's so nice to have one less thing to worry about as a new small business owner. Customer support has been excellent. It feels great knowing I'll have help if I need it for something so essential to my business.

Sometimes it's not that simple to use! But I think it speaks more to the breadth of options available than to the software itself. There's so much I could do with it, at times it is overwhelming.

Victoria, we appreciate your glowing review. Our goal is to support practices like yours so they can grow and thrive. Thanks for choosing SimplePractice as your all-in-one practice management platform. - Gillian from SimplePractice

I like the ease of scheduling appointments without having to complete lots of training of how to do so. I appreciate the stripe credit card system that is built into the software as this was one concern I had of accepting payments from client. I like the video conferencing and the fact that live training is offered and I actually get to see the people behind the scene as opposed to email. My inquiry to customer support turn around time was a reasonable and issue resolved. I love the fact the I can send a client a paid invoice immediately, after accepting credit card payment over the phone...thank goodness less paperwork. I really love all of the forms clients need to complete are available...ease of writing progress notes, etc...

I am still learning to use the software and got confused when I accepted payment the first time, and not certain if I needed to accept stripe versus manual credit card. I accepted manual credit card and had to make a correction. Each client recent activity is a running list and it would be nice if all activity were grouped under the client name. For example, when I click the client name, I see all activity that took place versus a running list of the same client name numerous times and activity. I wish that I could change the portal name. It appears once decided on a name, it is a url and locked, no changes afterward.

Hi Nadirah, Thanks so much for your thoughtful review. We are so happy to hear that our Telehealth feature is working so well for your practice, and that reminders have helped your clients show up for their appointments on time. With respect to your comments about the Activity logs and your practice URL, we can provide more assistance here. Please reach out to us with an email request by clicking the orange 'Help' button in the bottom left corner of your account, or by following this link: https://support.simplepractice.com/hc/en-us/requests/new We look forward to hearing from you. - Natasha from SimplePractice

The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up...

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1. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call. 2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't...

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Lisa, thank you so much for your thorough and thoughtful review of SimplePractice. We're glad to hear that you find SimplePractice to be clean and intuitive, and proud to support the work that you do! Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? We're always standing by to help. I'd also recommend using a Sticky Chart Note to keep information like allergies and medications at the top of the client's chart - just create a Chart Note and set the date to sometime in the future, and it'll stay at the top of the chart! Thanks again for choosing SimplePractice. We're glad you're a part of our community! - Gillian from SimplePractice