SimplePractice Reviews

Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably...

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Lisa, thanks for your positive SimplePractice review. We¿re glad that SimplePractice is working for your telepsyche practice - you can always submit suggestions to our team on how to improve SimplePractice even more at simplepractice.uservoice.com. - Gillian from SimplePractice

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s...

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It is easy to bill and receive payments through Stripe Integration. Telehealth has become more reliable. I appreciate the ability to customize forms. The treatment planner with Wiley isn't useful as it creates a lot of unnecessary steps. They now allow client signature and provider signature, which is a great improvement.

The inability to create a solution to the POS coding changes makes this software a poor choice for any provider that takes insurance. The current Simple Practice guidance is to create a calendar for each POS as a workaround. The software itself rates low on accessibility for visual presentation - the text is all blue, and there is no way to change color scheme, font size, font spacing. They communicate...

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For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available).

I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to...

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Thank you for your positive review, Braden. We're glad that SimplePractice is the solution you chose for your practice. - Gillian from SimplePractice

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document. I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'. I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

Heather, thank you for your positive review. We're glad that you've found a lot to like about SimplePractice. We're always working on improving SimplePractice to streamline your workflows even further - thank you for your suggestions of what you'd like to see in SimplePractice in the future. - Gillian from SimplePractice

The treatment plans were helpful. The organization of clients was helpful.

I got locked out of my account. The service worker refused to connect me to his supervisor. The service worker refused to provide me a phone number so that I could more fully express the situation. The service worker refused to allow me a brief window of time to retrieve my records so that I could close my account. The service worker was condescending, controlling and unwilling to assist me. My therapy notes were held hostage until I could contact the previous therapist who was the owner of the account. The previous therapist left my agency over a year ago. The previous therapist and I were under the assumption that the ownership was transferred to me. The service worker said that an email was sent to us both; neither of us got the email. Very dissatisfied with Simple Practice.

- Seamless transition from prior electronic medical record (EMR) to SimplePractice. Just great. - Everything works, and loads fast - UI is clear, intuitive - Features work really well, including the videoconferencing add-on. Just really great! Bottom line: It works exactly as described, was easy to set up, and really is a joy to use. Seriously.

I have not found something I didn’t like yet. I have been using it for a few days since I set it up this week, and everything is working really well! No problems.

Geoff, welcome to the SimplePractice Community. We're glad that your transition to SimplePractice was seamless, and that you enjoy using our all-in-one practice management platform. - Gillian from SimplePractice

I love all that I can do with Simple Practice. I was looking for a service that can house my client documents for my in-person private practice, teletherapy practice, and coaching business all in one. It makes the onboarding/intake process for new clients so streamlined and easy. It's so nice to have one less thing to worry about as a new small business owner. Customer support has been excellent. It feels great knowing I'll have help if I need it for something so essential to my business.

Sometimes it's not that simple to use! But I think it speaks more to the breadth of options available than to the software itself. There's so much I could do with it, at times it is overwhelming.

Victoria, we appreciate your glowing review. Our goal is to support practices like yours so they can grow and thrive. Thanks for choosing SimplePractice as your all-in-one practice management platform. - Gillian from SimplePractice

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

The software is very user-friendly. Besides, one can easily navigate through its features with ease.

It is a little costly as compared to other similar products

I love how it has all that I needed to get my coaching business started. Easy set up of appointments and billing options. Very easy. Very helpful when feeling overwhelmed with starting a business up and running. I have gone from a brand new business to a thriving coaching business with the help and ease of Simple practice. It links into my apple calendar and my google calendar. It sends a reminder and link to my client. The billing system is smooth.

I have had a few glitches with the reminder app. Sometimes the extra features are not translated from the phone app to the overall system.

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price

Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices.

Hi Casey, thanks for your positive review, and for calling SimplePractice a great value for the price. We're proud to provide an excellent product at a great value to private practices everywhere. Welcome to our community. - Gillian from SimplePractice

It has almost everything in one place (px docs, records, claims, appointments, reminders, intake forms, patient portal)

eval templates for SLPs is poor (I like how clinicsource formulates the patient info at the top, you can copy over from previous eval and edit, and there are checkboxes + templates for evals but SP is not like this to my knowledge), SP does not tell you at the top of each note how many visits remain or the expiration date on the auth, you cannot change the place of service or code at the top of each note,

I love the overnight billing with auto-pay and the entirely digital intake and consent forms.

I have encountered issues when trying to create insurance claims. Additionally, it is a bit pricey considering the fact that many of the offered services can be achieved through GSuite for $6 a month for HIPAA protected documentation and intake forms, and through Square Appointments (a service that comes free when Square is utilized for fee collection).

the features I appreciate most about the software are the auto billing and automatic superbill generation. these are tasks that have no return on my time investment and so anything to automatize or regain my time is a good financial investment for me. I also appreciate the ease of adding my clinical note directly to the appointment, the way it links couples together and the ability to share and upload documents with clients. the customer service has been stellar, from answering questions to providing a free 1:1 consult. They have also responded to our request of adjusting the demographic form to be more inclusive which was a major need for my practice.

I don't like that I have to add a whole separate client entity for couples and that they have to sign their own consents. Creating your own intake questionnaire is extremely tedious if its comprehensive and so I'm yet to try and get my current form onto the system because it would take me hours.

Amy, thank you for your positive review - we're glad that automation of your practice workflows has helped you save time and get a higher return on your time investment. We're also proud to continue iterating on SimplePractice to introduce new, better features to more effectively support your practice and clients. - Gillian from SimplePractice

As a former pen and paper therapist, getting started with SimplePractice was a bit tedious, But that would have been the case with any electronic record. Once that process was complete using it daily with current and new clients has helped me run a more professional and organized practice. It is easy to use and has a lot of helpful features like forms, templates and assessments.

There may be a way to do group sessions when you upgrade to the platform for Telehealth but I have not figured this out yet. I would like to be able to do a group meeting with multiple colleagues or supervisees.

-Completely HIPAA compliant -I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission -Electronic claims submissions result in the quick return of payments -Collections are minimal with the ability to process payments with the internal credit card company -Charting progress notes is standardized and easy with a "load previous note" function -The compatibility with my phone and tablet is wonderful, especially with the dictation to text function -I can develop my own forms specific to the needs of my specialty -Patients easily access the friendly portal and quickly complete and return office forms -Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives

-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around -All therapist's calendars are visible to all team members -Lacks functional use of invoices as most know them -Cannot send group emails or notify the entire caseload of information to be shared by the practice

The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up...

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1. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call. 2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't...

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Lisa, thank you so much for your thorough and thoughtful review of SimplePractice. We're glad to hear that you find SimplePractice to be clean and intuitive, and proud to support the work that you do! Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? We're always standing by to help. I'd also recommend using a Sticky Chart Note to keep information like allergies and medications at the top of the client's chart - just create a Chart Note and set the date to sometime in the future, and it'll stay at the top of the chart! Thanks again for choosing SimplePractice. We're glad you're a part of our community! - Gillian from SimplePractice

I used to love SP and as an early adopter I was a major champion of their software. Part of my work is as a consultant for new therapists starting their journey as early career professionals. I used to advocate for SP as an EHR because they did a wonderful job of making things easy on therapists. Then about a year ago they got a new [SENSITIVE CONTENT] and decided to go full bore silicon valley start-up. This is not the same company. You need to understand that every review prior to 2022 was a different company. That company was AWESOME.

They are clearly in financial trouble. They CANNOT be trusted. How else do you explain alienating your entire user base by increasing your prices nearly 200%!? They are either overspending (suggesting incompetence at the management level) or they are gearing up for a Series A and wanting to go IPO eventually. This kind of business model is ANTITHETICAL to the kind of service that we therapists rely...

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When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner,...

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The claims filing process using Simple Practice is very easy, and efficient once initial information is entered correctly. There is only one tweak that has to be made each time, and it can be submitted. Claims are paid quickly, once remittance capabilities are set up with each insurance the claims details quickly populate. SOAP notes can be set up and customized fairly easily, including with one line...

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SP lacks features that I really need in an EMR. One of the biggest things it lacks is a way to easily note quantifiable data, match it to a short term goal, and quickly give me the ability to bring up a number of days of that data with a search. I have to keep quantifiable data on separate excel spreadsheets for each of my clients in order to be able to quickly access it to write progress reports...

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Hi Cheryl, thank you for your thoughtful feedback. I can certainly address some of the "Cons" you mentioned. The same issues you run up against when trying to mass email clients with updates are the ones we have to deeply consider when building a mass messaging feature through our platform. As an EHR, client data is of utmost importance to us and many mass messaging tools include contact information...

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It works relatively well if you have mostly direct pay clients or accept only a couple of insurances. It also works well if you have very few tech problems, your are pretty "techy" and industry knowledgeable to begin with, and you are ok with short answer email responses to any questions you might have.

There is no one to call. Even if you email asking for a phone call, they won't talk to you. Their customer support consists of sending you video and article links about how to do things. Or emailing you back and forth over the period of weeks or even months. However, if you have an actual, real-time problem, that cannot be fixed by watching a video, and requires someone to actually get on a phone...

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Hi Jill - Thanks for taking the time to share your experience. I'm sorry to hear you feel like we're not here to help you! That's definitely not the case. While we aren't able to respond immediately to emails and don't currently have phone support, we do our best to get you a personalized response within a few hours. We also have several Live Online Classes to show customers the various features in the platform and how to use them. If you're interested in signing up for any of these, here is the link to do so: http://features.simplepractice.com/classes/ If there's something we haven't helped out with, please don't hesitate to send us a message here: https://support.simplepractice.com/hc/en-us/requests/new. I'll make sure we help you out. We appreciate your patience and candor, Jill!

**Note: I am very new to Simple Practice and I'm only three weeks in. What I like most about this is the idea that everything will be located all in one place. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents, and I'm excited about having automatic appointment reminders for clients. I like that I can send clients the documents ahead of time so they don't have to spend 20-25 minutes when they first arrive filing out paperwork. We can get started right away. And I appreciate that I can customize the way I contact the clients as their individual preference (some want texts, some want voice messages).

Although I am fairly tech savvy (I'm the top end of the millennials), I have not found simple practice as user friendly as I had hoped. I have used many support options so far and find the in-person ones most helpful. While trying to create my current intake form into one of the forms and documents...I found it rather nightmare-ish. It was tedious and I felt like it took 10 times longer than it needed...

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Jenni, we know you're just getting started with SimplePractice, and we also know there's a bit of a learning curve getting used to any software product. It's great to see that you're looking forward to being totally paperless! I'm also glad to see that you were able to connect with a SimplePractice team member to help you get your intake forms all set up. We offer unlimited live support - take advantage so we can get you up and running! Thanks for choosing SimplePractice and for joining our community - we're proud to support the vital work that you do. - Gillian from SimplePractice

We have really enjoyed having the app feature for our community based practice. All of our therapists are not in a clinic and this allows for them to document anywhere and quickly. Making changes and creating templates is very easy and simple to do. Our team really has enjoyed the sync feature of the calendar with our G-suite as well as how easy it is to do billing. As the administrative person, submitting claims is SO easy that it has given so much more time to perform other tasks.

While the calendar syncs seamlessly for our practice, it would be nice that visually that appointment looks different other than looking for the CPT codes to denote a difference. We also have supervisory roles and sometimes it is shared between more than 1 therapist so it would be great to assign that more easily.

All the features it has the ability to give a practice.

Have been using for many years. Always felt it was a great value. Over the past year or so they have added features that are not necessary and things most therapists already have (EG websites, directory, forms). They have officially raised their prices which is understandable; however, the drastic increase that went from a basic feature (such as calendar syncing) or an added biller is only available on their most expensive tier package. They essentially are forcing many providers to increase paying them over $30 more a month or having to switch the EHR software. It makes sense to add more options but to make a lot of options "basic" that are not used by most of us to charging a lot more for solo practitioners is highly disheartening.

None.

The site just announced a new pricing structure that removes important features -- none of which are costly to implement -- from their lower cost plans. In order to have a biller added to your account or have calendar synchronization, one has to buy the top level.

When changing our pricing, we conducted extensive research on how to charge customers at a rate that was commiserate with the services we provide and the labor it requires. We also conducted research on the necessary features and most utilized functions and segmented that data based on the stage of private practice the customer was in: how long they'd been in private practice, if they were a solo-practitioner,...

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