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SimplePractice

Appointment scheduling and reminder solution

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Find out with a

SimplePractice - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

SimplePractice overview

Based on 2827 verified user reviews

What is SimplePractice?

SimplePractice is an appointment scheduling program offering key features such as HIPAA compliance, automated confirmations and reminders, scheduling management, calendar integration, electronic medical records, and document management, among others.

Who uses SimplePractice?

By industry, SimplePractice reviewers are most commonly professionals in mental health care (59%). The most frequent use case for SimplePractice cited by reviewers is mental health (45% of reviewers).

What do users say about SimplePractice pricing?

Most reviewers indicate that SimplePractice offers strong value for money, with affordable pricing and many included features. However, some reviewers report frequent price increases and extra costs, especially for group practices and additional clinicians.

Starting price

49flat rate /
per month

view pricing plans

try for free

Pros & Cons

Billing and Payments

Insurance Billing

Scheduling

Private Practice

Templates

Email limitations and delays

SimplePractice’s user interface

Ease of use rating:

4.6

(2.8K)

SimplePractice review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(63)

3-4(911)

5(1,853)

What do users say about SimplePractice?

Reviewers feel SimplePractice streamlines practice management by integrating scheduling, billing, notes, and client communication in one secure platform. They appreciate the intuitive interface, helpful tutorials, and robust features like appointment reminders, customizable forms, and online access from multiple devices. Most find it efficient for solo practitioners and value the time-saving automation. They report that integrated payment processing and insurance billing simplify financial tasks and client management. Some mention that customer support is responsive and helpful, though others wish for more immediate assistance and better phone support.

Users indicate that pricing can be high, especially for added features or group practices, and note frequent price increases. They say the platform lacks some flexibility for multi-provider setups and family or group client management. Some find the mobile app limited compared to the web version and wish for improved integrations, such as secure email and calendar syncing. They report occasional challenges with documentation customization and exporting client data, but overall appreciate the comprehensive tools for running their practice.

Select to learn more

Who uses SimplePractice?

Based on 2,827 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Mental Health Care

Health, Wellness and Fitness

Hospital & Health Care

Medical Practice

Others

Use cases

Mental Health

Appointment Scheduling

Patient Portal

Electronic Medical Records

Therapy Notes

SimplePractice's key features

GetApp's analysis of 84 verified user reviews collected between July 2021 and October 2024 identifies SimplePractice's most critical features and summarizes user sentiment about those features.

HIPAA compliant

4.2

Reviewers appreciate SimplePractice's HIPAA compliant capabilities. They find it essential for maintaining client confidentiality and security, which is important for mental health professionals. Users report feeling safe and secure using SimplePractice for therapy appointments and storing sensitive documents. They indicate that all capabilities and add-ons are HIPAA compliant, providing peace of mind. However, some users mention the lack of Multi-Factor Authentication as a drawback. Overall, they value the software's ability to meet HIPAA regulations and protect client information. Of the 21 SimplePractice users who gave detailed accounts of their use of HIPAA Compliant, 100% rated this feature as important or highly important.

Confirmations/Reminders

4.0

Reviewers highlight the effectiveness of SimplePractice's confirmations and reminders. They find that text and email reminders significantly reduce no-shows and late cancellations. Users appreciate the ability to customize reminder settings for different clients, enhancing appointment adherence. They report that the reminders are helpful and appreciated by clients. However, some users experience inconsistencies with reminders not being sent, causing frustration. Overall, they value the convenience and reliability of SimplePractice's reminder system in managing appointments. Of the 15 SimplePractice users who gave detailed accounts of their use of Confirmations/Reminders, 93% rated this feature as important or highly important.

All SimplePractice features

Features rating:

4.3

(2.8K)

Access controls/permissions

4.5

(2)

Activity dashboard

3.5

(12)

Activity tracking

5.0

(2)

Alerts/Notifications

4.0

(13)

API

3.3

(3)

Appointment management

4.4

(80)

Appointment scheduling

4.4

(111)

Assessment management

4.0

(3)

Attendance management

(0)

Audit management

2.0

(1)

Authorization Tracking

(0)

Availability management

(0)

Billing & invoicing

4.4

(28)

Bill payment

3.8

(13)

Calendar management

4.2

(84)

Calendar sync

4.1

(32)

Care plan management

5.0

(2)

Case notes

(0)

Charting

4.4

(86)

Chat/Messaging

(0)

Claims management

3.9

(43)

Claims scrubbing

4.7

(14)

Claims tracking

(0)

Client Chart Audit Tools

3.0

(1)

Client database

3.0

(1)

Client management

(0)

Client portal

4.0

(18)

Clinical notes

(0)

Coding assistance

4.3

(3)

Collaboration tools

(0)

Compliance management

4.5

(2)

Compliance tracking

4.5

(11)

Contact database

3.7

(3)

Credit card management

(0)

Credit card processing

(0)

Customer database

3.3

(4)

Customer history

(0)

Customizable branding

(0)

Customizable fields

3.5

(2)

Customizable forms

3.8

(18)

Customizable templates

4.2

(26)

Data import/export

4.0

(10)

Data security

(0)

Decision support

(0)

Document management

4.1

(98)

Document storage

5.0

(2)

Document templates

4.3

(4)

Drag & drop

4.2

(5)

Dunning management

(0)

EDI

(0)

Electronic claims

(0)

Electronic payments

4.2

(39)

Eligibility verification

(0)

Employee management

5.0

(3)

EMR/EHR

4.2

(109)

Faculty/Staff management

5.0

(2)

File sharing

(0)

For chiropractors

(0)

For healthcare

(0)

For medical purposes

4.3

(6)

For mental/behavioral health

4.3

(76)

For occupational therapists

(0)

For physical therapy

(0)

For psychiatrists

(0)

For substance abuse therapy

(0)

Goal setting/tracking

1.0

(1)

Graphical data presentation

5.0

(1)

Group Notes

(0)

Group scheduling

(0)

Healthcare compliance

(0)

Historical reporting

3.0

(1)

Initial assessments

4.5

(19)

Insurance eligibility verification

2.1

(8)

Insurance management

(0)

Intake management

4.7

(3)

Invoice history

4.5

(4)

Invoice management

4.4

(27)

Medical billing

4.0

(42)

Medical history records

4.0

(1)

Medication management

4.0

(3)

Mobile access

4.2

(65)

Mobile app

(0)

Multi-Location

3.9

(17)

Multi-Physician

1.0

(1)

Multiple user accounts

(0)

Multi-Provider practice

4.0

(3)

No-Show tracking

4.2

(5)

Notes management

(0)

On call scheduling

(0)

One-to-One messaging

5.0

(1)

Online booking

4.4

(47)

Online forms

(0)

Online payments

(0)

Online scheduling

(0)

Online store builder

(0)

Patient engagement

3.0

(5)

Patient intake

4.3

(12)

Patient management

(0)

Patient monitoring

5.0

(1)

Patient portal

3.4

(5)

Patient records management

4.1

(33)

Patient scheduling

4.3

(16)

Payment processing

3.6

(7)

Physician management

4.5

(2)

Physician scheduling

3.0

(2)

Practice management

4.2

(20)

Pre-built templates

4.0

(3)

Process/Workflow automation

(0)

Progress notes

(0)

Progress reports

4.2

(5)

Progress tracking

4.0

(3)

Real-Time data

4.0

(1)

Real time editing

3.5

(2)

Real-Time notifications

3.7

(3)

Real-Time reporting

3.5

(4)

Records management

4.3

(7)

Recurring appointments

4.4

(17)

Referral management

(0)

Referral tracking

1.0

(1)

Reminders

3.7

(14)

Remittance advice

3.9

(7)

Remote treatment planning

(0)

Reporting/Analytics

3.3

(13)

Reporting & statistics

4.1

(7)

Rescheduling

(0)

Role-Based permissions

3.0

(2)

Scheduling

(0)

Search/Filter

(0)

Secure data storage

(0)

Secure messaging

4.7

(6)

Security auditing

(0)

Self Payment

(0)

Self service portal

4.4

(28)

Session notes

(0)

SMS reminders

4.8

(10)

SOAP notes

4.7

(3)

SSL security

4.3

(3)

Task management

3.2

(6)

Task scheduling

(0)

Team Notes

(0)

Telemedicine

4.5

(2)

Teletherapy

3.2

(9)

Therapy notes

4.5

(20)

Transaction history

(0)

Treatment planning

4.2

(26)

Video conferencing

4.5

(6)

Video consultations

3.2

(5)

Wait list management

4.0

(1)

Workflow management

4.0

(25)

SimplePractice alternatives

SimplePractice

4.6

(2.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.4

CounSol.com

4.7

(829)

visit website

Starting from

49.95

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.9

Jane

4.8

(507)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

TherapyNotes, LLC

4.7

(962)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.7

SimplePractice pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

Automated Invoicing
Client Portal
Client Signatures
Diagnosis Plans
Online Payments
Progress Notes
Psychotherapy Notes
Template Library

Essential

Per month

Features included:

Administrative Notes
Assessments
Customizable Notes
Monarch Directory
Online Appointment Requests
Progress Notes
Psychotherapy Notes
Secure Client Messaging
Telehealth
Treatment Plans

Plus

Per month

Features included:

Appointment Reminders
Client Messaging
Client Portal
Invoicing
Online Payments
Telehealth
Template Library

User opinions about SimplePractice price and value

Value for money rating:

4.3

(2.8K)

To see what individual users think of SimplePractice's price and value, check out the review snippets below.

“For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more.”

Teresa L.

Clinician

“The ability to submit claims, check claim status, and allow patients to submit payment within the application is wonderful.”

Ryan P.

CEO - Speech-Language Pathologist

SimplePractice integrations (5)

Integrations rated by users

We looked at 2,827 user reviews to identify which products are mentioned as SimplePractice integrations and how users feel about them.

Google Calendar

Integration rating: 4.5 (13)

Stripe

Integration rating: 4.8 (7)

Doxy.me

Integration rating: 4.6 (5)

“Video and note completion”

“I use this on occasion for my virtual sessions but CarePatron ended up being just as easy”

ANGELICA W.

LPC

1/2

iCloud

Integration rating: 4.7 (4)

“I want to see all my calendar events in one place.”

“for ical use CALENDAR”

Justice E.

Founder

1/2

Microsoft Outlook

Integration rating: 5.0 (2)

Google Workspace

Integration rating: 5.0 (2)

“I was able to institute total network rules for both outbound and inbound messaging that allowed me and my staff to send encrypted messages while out in the field.”

Eric M.

Fiduciary

SimplePractice customer support

What do users say about SimplePractice customer support?

Customer support rating:

4.4

We analyzed verified user reviews to identify positive and negative aspects of SimplePractice customer support.

Widely noted by reviewers, customer support is responsive, friendly, and often provides quick turnaround on questions and issues.

A fair number of users appreciate the variety of support channels, including tutorials, help articles, chat, and occasional live sessions.

Multiple users value that staff listen to feedback, offer helpful guidance, and frequently update the platform based on user suggestions.

A limited number of users report frustration with the lack of immediate phone support and delays in getting real-time assistance.

Support options

Phone support

Email/help desk

Chat

Faqs/forum

Knowledge base

Training options

Videos

Webinars

Live online

Documentation

To see what individual users say about SimplePractice's customer support, check out the review snippets below.

“Weekend hours, quick email or chat response, ability to have 10 min zoom call for help, friendliness of staff are outstanding. ”

Kristen M.

Nurse Practioner - Psychiatry

“SP has a lot of support behind it. If technical or other product support is needed, customer service is very responsive and precise in solution oriented results.”

Greg L.

Owner-Therapist

“I used SP for about 8 months until I switched due to the cost, slow customer service response times, and lack of formatting options for consents and other documentation.”

Heather S.

LMHC

SimplePractice FAQs

Q. Who are the typical users of SimplePractice?

SimplePractice has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

These products have better value for money

Q. What is SimplePractice used for?

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive. It includes an integrated telehealth solution, a comprehensive template library, and helpful insurance tools. Practitioners can manage scheduling, billing, documentation, and insurance claims all in one place. In addition to its clinical capabilities, SimplePractice offers tools to help practitioners manage and grow practices. Practitioners can personalize plans with add-on features and see pricing upfront. The platform also provides a client portal, telehealth session access, and therapy-seeker resources for clients.

Q. Does SimplePractice support mobile devices?

SimplePractice supports the following devices:
iPhone, Android, iPad

Q. What level of support does SimplePractice offer?

SimplePractice offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base