Fountain Reviews

Fountain is easy to use/learn which makes implemetation fairly simple. I like the range of features available that allow you to customize the ATS to your needs.

There are bugs/glitches occasionally, which is annoying.

The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available.

Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working.

I used to like this software before because of the simplicity of it. easy to use.

There are a lot of features that I least like about this software. Here are some of it; 1. Latency 2. There is no drop down arrow anymore to notify the use that there is a duplicate application/account.

user-friendly and easy to navigate. The recent update is really good since we can customize it based on our preference.

If we are to update the information: for example the name of the applicant, it does not reflect on the history. It'll be better if this changes can be seen.

It is very easy to use. Real time process.

I think it is better if we could just delete rejected applications. For example, duplicate applications. Also, about fraudulent applications, there should be a list of fraudulent applicants. So that when they submit another application, it will notify the system that the application is a suspected fraud so the agent will have an option to reject it.

Fountain has good API integrations which allows for a better workflow creation.

The implementation was difficult, we lost our Account Rep in the process. It was a lot of self discovery versus the support we had expected.

The product is very easy to use and Fountain is always looking to upgrade and improve their platform. Candidates tend to love it!

The customizability of the platform for design and branding is pretty limited. They could improve in this area.

I use fountain to review applications for various positions within our company. I like that we can customize application questions and document upload fields in order to efficiently gather all necessary information in one place. Also, the integrated texting feature makes it easy to communicate with applicants regarding application status, or to schedule interviews. Fountain also allows for the inclusion of video response questions, so I can get a sense of the applicant before arranging for further interviews.

My one major complaint is that documents uploaded in fountain do not always transfer successfully into our internal system. Fairly regularly, I find that documents imported from fountain become unreadable or unable to be opened, meaning I have to go back to fountain, download the document to my hard drive and manually import.

leverages text messages to speed up the hiring process tremendously, cool branding features, great modern UI for both desktop and mobile users, plenty of features, original analytics page provides valuable data about the health of the funnels

no shortage of bugs and glitches, doesn't integrate with most major HRIS or softwares, inability to clone offer letters with Hellosign, can only clone existing workflows when opening a new requisition, rolling out universal changes is burdensome as they need to be changed by the opening.

Fountain is easy to learn and navigate, and has a QUICK interface which is always impressive and a major pro to any software that is used for business purposes. You have flexibility within Fountain with how you organize and handle applicants, e.g. the ability to organize applicants into different hiring stages and being able to create an easier, hassle-free on-boarding process for new and potential employees. I have been very satisfied with Fountain and will continue to use their software for all of my hiring needs.

I don't have any cons; Fountain has worked great for my business & I.

I love the abililty to move applicants from stage to stage, and the automated text they receive when they are stuck on a stage for a longer period. I especially like the video answer feature. In a industry that represents upscale spa and wellness -presentation is important and helps weed out applicants who are less serious.

I believe pop up notifications for messages on Fountain would be useful - at least for laptop and desktop. Sometimes applicants are left on idle for too long when they message in, and I would like to be able to reach out to them sooner.

- Fairly easy to use - Can link google calendar with the interviews - Can customize the automatic messages

- Some glitches would cancel interviews & reschedule

Easy to use, you don’t need much instruction

Could be a bit more invasive when transferring

Fountain has a fairly comparable feature set to rival ATS systems, but in my view, they've designed their product in a more intuitive and user-friendly way. ATS systems are rarely used and administrated by technologists, so it's of the utmost importance to make it simple and straightforward for those who don't have a technical background. I think Fountain noted the importance of this at the outset, and their product reflects this priority. I'm a fan, and I've heard no complaints from those who use it often.

I'm pretty satisfied, however, I can't think of any unique and distinctive features that only Fountain has. Mainly, they've taken the same set of predictable needs and accommodated them with the best user experience.

It's pretty easy to build and replicate hiring workflows + pipelines, which is helpful for fast-growing businesses

Wish there was more customization and features with their email tools

The flexibility and customization of Fountain is fantastic. It has allowed the business team to take back control of the on-boarding experience where we had to rely on developers in the past. It allowed us to roll out custom recruiting flows for new markets in hours rather than weeks. The built in scheduler and message center are fantastic as well.

Reporting functionality has improved over time and there's definitely more room for improvement there.

What I like most about this software is that you are able to cater it to what your business needs. I know in my line of work things and processes are constantly changing, so having the flexibility and fast responses is great to make the necessary changes in a timely manner.

It's hard to pinpoint one thing as this is a great software. But there are rare times they have an outage and it is down for a tiny bit of time. But they are very transparent when that happens.

The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements.

A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet.

Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process.

Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding.

On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Would love if the chat platform integrated with slack.

I like most the possibility to label each applicant, and manage him at the best for the future needs

I would like to manage on my own the possibility to add or modify sections

Fountain is really well set out, its easy to use and navigate. It clearly states each step of the background check and what the individual needs to do next. It is also really easy to search for an individual.

It should identify duplicate accounts and raise a flag to the operator. This way it would eliminate people paying for background checks multiple times and we could identify the main account quicker

We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time!

Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort!