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Northpass

4.8
(23)

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Create an academy you're proud of.

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Northpass Pricing, Features, Reviews and Alternatives

Northpass FAQs

Q. What type of pricing plans does Northpass offer?

Northpass has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Northpass?

Northpass has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Northpass support?

Northpass supports the following languages:
French, Swedish, English, Spanish, Danish, German, Greek, Irish, Italian, Polish, Portuguese, Portuguese, Portuguese

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Q. Does Northpass offer an API?

Yes, Northpass has an API available for use.

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Q. What other apps does Northpass integrate with?

Northpass integrates with the following applications:
Appcues, PayPal, Google Analytics 360, WalkMe, Zapier, iorad, inSided, Braze, Zenefits, Zoom Meetings, Vitally , Microsoft Teams, Gainsight PX, Freshdesk, Camtasia, Stripe, Zoom Video Webinars, BambooHR, Salesforce Sales Cloud, Okta, Pendo, Slack, LinkedIn Learning, Adobe Captivate, Customer.io, ChurnZero, Fountain, Accredible, Higher Logic Vanilla, Workato, Workday HCM, Gainsight CS, Articulate 360, Iterable, Mailchimp, Auth0, Marketo Engage, HubSpot CRM, Intercom, Shopify

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Q. What level of support does Northpass offer?

Northpass offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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Northpass product overview

What is Northpass?

Northpass is the learning platform that gives businesses the freedom to easily create, manage and scale their learning programs exactly the way they want.

Key benefits of using Northpass

  • Non-technical users can effortlessly create modern training content

  • Seamlessly integrate training modules into existing product infrastructure

  • Use a single system to manage all of your internal and external training needs

  • Improve time-to-value for new users and increase your customer satisfaction score

  • Users enjoy access to training when and where it’s needed

  • Leverage third-party integrations with CRM and Marketing systems to streamline reporting
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

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    Northpass pricing information

    Value for money

    5.0

    /5

    23

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    Free plan
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    Value for money contenders

    Northpass features

    Functionality

    4.4

    /5

    23

    Total features

    69

    6 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    Alerts/Notifications
    API
    Customizable Reports
    Data Import/Export

    Functionality contenders

    Northpass users reviews

    Overall Rating

    4.8

    /5

    23

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.15/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    4

    0

    0

    0

    Pros
    On top of the platform being just what we were looking for, the support team is just phenomenal and have continued to impress me with their dedication, care, and passion.
    Anyone can quickly learn to build there own courses and there is an incredibly low barrier to entry. On top of the benefits from an Admin perspective, we LOVE how customizable Northpass is.
    We like the flexibility and support that allow us to create programs that provide a great user experience.
    Cons
    For example, I pointed out a problem I was having and within 48 hours the problem was fixed. Plus I received an email noting such.
    I have moved from another well known online education provider, after being dismayed about a number of things, not least of all, the fact that the product that hosted my courses, just did not work.
    It is a little bit difficult to follow and use the reporting features of the system in some cases (not all).

    Overall rating contenders

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    Max Z.

    Automotive,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent LMS

    Reviewed 5 years ago

    Ease of use, certification feature, and great support.

    Pros

    Northpass is really easy to use and their support makes all the difference in the world. They constantly add new features that make it even better.

    Cons

    I wish their was auto renewal feature for courses so learners can take them on quarterly, semi-annual, or annual basis.

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    Thomas (TC) R.

    Media Production, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great platform with unlimited possibilities

    Reviewed 2 years ago

    Northpass has been incredible to work with from an administrative perspective. Not only do they make account management easy, but are there to support us with every obstacle we face. Anyone can quickly learn to build there own courses and there is an incredibly low barrier to entry. On top of the benefits from an Admin perspective, we LOVE how customizable Northpass is. We have deployed LMS solutions to over 150 clients and each of them has different requirements and requests for their academy. Northpass' liquid template-based construction allows us to provide as much, or as little, customization as any client needs and easily create hundreds of unique LMS platforms with minimal work on our end.

    Pros

    The biggest pros to Northpass relate to their incredibly straight-forward platform with incredible support. We had a unique need in requiring hundreds of LMS accounts for various clients, but I would recommend Northpass to anyone looking to deploy an individual LMS or deploy them at scale. In addition to a very intuitive platform that enables you to be building your own courses within minutes, the incredible support team at Northpass is there to help you at every turn. You might not need it often because of the great platform, but always great to have incredible support, if it is needed!

    Cons

    There aren't many drawbacks to utilizing Northpass, but they are a smaller/younger company than some of the other big players in the LMS space. Some might view this as a disadvantage since they have less native integrations with other platforms, but I'd argue that it's actually an advantage. Northpass truly treats each customer as if they're the most important and we've personally seen that you just don't get service like that form some of the 'bigger names' in the space.

    TA
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    Terri A.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Started with SchoolKeep

    Reviewed 7 years ago
    Pros

    As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.

    Cons

    Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed. I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.

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    Kaitlyn M.

    Internet, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    The customer experience and support is what really makes this solution shine!

    Reviewed 5 years ago
    Pros

    The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.

    Cons

    This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.

    Vendor response

    Hey Kaitlyn, Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine. We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration. Thanks again for taking time to share your thoughts on Northpass! Best, Peter

    WS
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    William S.

    Consumer Services, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great platform and very easy to set up and use.

    Reviewed 2 years ago

    My overall experience with Northpass has been very positive. The easy setup with our ATS has helped us reduce time to onboard, raise the quality of those being onboarded, and overall-save money.

    Pros

    This software is easy to impliment, easy to keep updated, and very easy to use.

    Cons

    I wish this software had more custimization capabilities and easier integration touchpoints.

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