Freshteam Pricing, Features, Reviews & Alternatives

Freshteam

The smart HR software for growing businesses

4.06/5 (32 reviews)

Freshteam overview

What is Freshteam ?

Freshteam is the perfect HR software for growing business. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information and time off - all in one place.

Freshteam helps attract top talent through various channels - a quickly creatable career site, integration with multiple free and premium job boards, and social media channels. The software also has the ability to listen to emails making it easy for you to recognize emails from job boards or vendors to add them to the candidate base. Once the candidates are in, the recruiting team can collaborate with hiring managers and screen and interview them, share feedback and leave notes for each other, hire and roll out offers to the best candidates.

Freshteam enables HR to onboard new hires even before day one - whether it’s getting forms filled, documents signed or handing out handbooks, you can do it over Freshteam in a few clicks. It also allows you the ability to create a onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents etc.

The HR software also takes complete care of employee time off, employee and manager self service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends and more.

The Android and iOS apps enable to carry out important actions on the go.

Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
www.freshworks.com

Pricing

Starting from
$75/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 6 other markets, France, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Portuguese, Spanish, Italian, German and 3 other languages, Chinese (Traditional), Dutch, French
Freshteam  screenshot: The dashboard gives an overview of new candidates, pending tasks, offer highlights, and moreFreshteam  screenshot: Candidate profiles contain important information to help create a personalized, contextual conversationsFreshteam  screenshot: Hiring specialists and other managers can collaborate on decisions within FreshTeamFreshteam  screenshot: Search the talent pool suggestions of archived resumes to find suitable candidates for a new roleFreshteam  screenshot: Make data-driven decisions by analyzing trends and insights from historical data

Freshteam user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.8
  4.3
  4.1
Anonymous

brought our company's HR team out of the stone age

Used weekly for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros
Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons
It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ayleen A.

Easy onboarding, fast installation, very user friendly dashboards

Used daily for 1-2 years
Reviewed 2020-10-07
Review Source: Capterra

Overall we are satisfied with Freshteam. It has everything that we need and then some.

Pros
Love the ease of use, setup, intuitive settings and user friendly dashboards. Very little explanation needed for this product. Freshteam covers pretty much everything our team needs to in terms of team management and on the recruiting end, we have been very pleasantly surprised by the ease of use and features. Freshworks as a whole is constantly coming up with new products and regularly updates and adds new features. They make sure their products are always improved.

Cons
Customer service can take a while to respond. I believe their customer support team is based overseas so it may have to do with the time zone change, but getting in touch with someone fast can be hit or miss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Parasar D.

Poor / Pathetic / Worst

Used daily for 1-2 years
Reviewed 2020-06-02
Review Source: Capterra

Pros
I haven't found any Pros till now even after paying this much amount

Cons
(1) No Customer Support (2) Testers can't find their bugs (3) Developing team can't solve their bugs (4) Every time they want you to prove your problem and share your recorded screen with them (5) Emails of the candidate are not getting sync with there profile in freshteam, every time we need to check our mail for mail trail. (6) you cannot upload a resume or offer letter in word format every time you need to convert I into pdf then only you can upload. There are many more Cons but I guess this much will be enough to help you...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tiffani B.

Inexpensive Applicant Tracking System

Used daily for less than 6 months
Reviewed 2020-10-24
Review Source: Capterra

Pros
What I like most about the Freshteam software is the price point. I started my staffing firm at the beginning of 2020. Due to having a small budget and the effects of Covid-19, I needed an inexpensive software to use to grow my business. Once speaking with a representative I decided to signup to use the system.

Cons
After signing up, I noticed a main feature that was missing in the package I signed up for, which was the ability to create jobs in different cities or states. I am currently limited to where I can post jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Lisa D.

A lot of good features

Used daily for 6-12 months
Reviewed 2020-10-13
Review Source: Capterra

The customer service is good. They really try to work and explain the system issues and come up with work arounds.

Pros
We really like the parsing of resumes, the pushing of the job to multiple job boards and the ease of coordinating live job postings right on our site. The features within each candidate profile is robust and quite adaptable in terms of recording comments, uploading other types of documents, customizing statuses. It makes managing through multiple candidates easily.

Cons
The ability to search keywords is not there. The program expects you to manually tag keywords to make them searchable or reportable in the future. That is very time consuming. They have a great feature that parses the keywords out, but those are not searchable (yet). Also importing resumes from a prior tracking system did not work well. We could not import our comments on each candidate profile from our old system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Freshteam pricing

Starting from
$75/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Sprout: free for up to 50 active employees

Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually

Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually

Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually

Freshteam features

Alerts/Notifications
Applicant Tracking
Assessment Management
Customizable Branding
Customizable Reports
Data Import/Export
Employee Database
Employee Management
Employee Profiles
Mobile Access
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal

API (678 other apps)
Activity Dashboard (667 other apps)
Activity Tracking (434 other apps)
Performance Management (471 other apps)
Third Party Integrations (566 other apps)
Training Management (436 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Freshteam

Benefits

- No time is wasted chasing for information; all hiring related information like candidate profiles, interview feedback, panel member comments, and emails is stored in one location to save time.
- Collaborate better with the hiring team by getting everyone involved, right from day 1. Hiring team members can screen applications and provide feedback even as applications roll in.
- Make candidate engagement more contextual through built-in email and Candidate 360.
- Maintain an active candidate database. Every time a new job posting is created, Freshteam resurfaces archived candidates so that recruiters can nurture older profiles as well.
- Connect with your new hires even before they join with Pre-onboarding features
- Maintain a single point of reference for all employee information with HRIS features
- Track, approve and manage all paid time off in one place