Freshteam Pricing, Features, Reviews & Comparison of Alternatives

Freshteam

The smart HR software for growing businesses

4.0/5 (21 reviews)

Freshteam overview

What is Freshteam?

Freshteam is the perfect HR software for growing business. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information and time off - all in one place.

Freshteam helps attract top talent through various channels - a quickly creatable career site, integration with multiple free and premium job boards, and social media channels. The software also has the ability to listen to emails making it easy for you to recognize emails from job boards or vendors to add them to the candidate base. Once the candidates are in, the recruiting team can collaborate with hiring managers and screen and interview them, share feedback and leave notes for each other, hire and roll out offers to the best candidates.

Freshteam enables HR to onboard new hires even before day one - whether it’s getting forms filled, documents signed or handing out handbooks, you can do it over Freshteam in a few clicks. It also allows you the ability to create a onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents etc.

The HR software also takes complete care of employee time off, employee and manager self service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends and more.

The Android and iOS apps enable to carry out important actions on the go.

Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
www.freshteam.com

Pricing

Starting from
$75/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Traditional), Dutch, French, German and 3 other languages, Italian, Portuguese, Spanish
Freshteam screenshot: The dashboard gives an overview of new candidates, pending tasks, offer highlights, and moreFreshteam screenshot: Candidate profiles contain important information to help create a personalized, contextual conversationsFreshteam screenshot: Hiring specialists and other managers can collaborate on decisions within FreshTeamFreshteam screenshot: Search the talent pool suggestions of archived resumes to find suitable candidates for a new roleFreshteam screenshot: Make data-driven decisions by analyzing trends and insights from historical data

Freshteam reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.9
  4.3
  4.0
Anonymous

brought our company's HR team out of the stone age

Used weekly for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros
Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons
It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan Madsen

Freshteam is an easy-to-use and robust Org Chart and Directory builder, with features to spare

Used weekly for 6-12 months
Reviewed 2019-08-22
Review Source: Capterra

Freshteam has given a new lease on life, so to speak, to our HR team and dramatically improved our tracking and maintaining information about our teams.

Pros
The interface is sleek and intuitive. It's incredibly easy to set up and get an Org Chart started, and build an employee directory with as much or as little information as you need for your company's needs. Additional custom fields can be added, and existing fields can be removed if they're irrelevant to your needs.

Cons
Each user needs an individual email account, which makes it hard to track teams where some eployees only use a shared/team email account. It also doesn't have much in the way of customizing the little overview cards for employees, so you can end up with irrelevant information showing there, or miss out on relevant info that you end up having to click into the full view to see (such as Phone number)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amogh Joshi

Worst Customer Service

Used weekly for less than 6 months
Reviewed 2020-06-13
Review Source: Capterra

I bought $50 per month option and was never able to post a job because never got my issues with customer support resolved.

Pros
Ease of UI. I understood how the software works quickly.

Cons
Customer service was terrible. They take 4 days to reply and live chat feature does not work either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Anonymous

Good enough for small businesses

Used daily for 6-12 months
Reviewed 2019-12-10
Review Source: Capterra

Pros
Some of the best features of this product was the graphic user interface (GUI) and ease of use. The system is very straight forward to use and is best suited for small businesses with not a lot of recruiting needs. It can get quite expensive if you need a lot of hires and you don't get much more for the added costs.

Cons
The customer service was quite poor and was a major driver to me leaving for another recruiting system. The site boasts the ability to post jobs on major job boards but that feature rarely worked so I ended up having to do the extra postings manually anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Richard Eib

14+ Years of Staffing & Recruiting & THIS is THE Easiest ATS I've Ever Used!

Used daily for less than 6 months
Reviewed 2018-03-29
Review Source: Capterra

Reduction in time to hire, reduction in cost per hire and improvement in quality of hire.

Pros
Freshteam is feature rich, but very nimble and intuitive. With a lot of ATS systems you have to go through multiple clicks to achieve something, but with Freshteam, they have made so much of how the site works, obvious that the time to get up to speed to use it and to know what you are doing is much faster than traditional ATS systems you have have used.

Cons
This is still an evolving product and my biggest gripe was integration with third party job sites not being available, but I noticed this week that they are on this and have rolled out integrations with the leading sites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freshteam pricing

Starting from
$75/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Sprout: free for up to 50 active employees

Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually

Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually

Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually

Freshteam features

Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Employee Database
Reminders
Reporting & Statistics

API (516 other apps)
Activity Dashboard (432 other apps)
Activity Tracking (262 other apps)
Data Import/Export (287 other apps)
Employee Management (348 other apps)
Employee Onboarding (248 other apps)
Employee Portal (252 other apps)
Employee Self Service (246 other apps)
Performance Management (240 other apps)
Real Time Reporting (256 other apps)
Recruitment Management (264 other apps)
Self Service Portal (319 other apps)
Third Party Integration (347 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Freshteam

Key features of Freshteam

  • Job posting
  • Candidate profiles
  • Tags & keywords
  • Canned responses
  • Automatic notifications
  • Automatic reminders
  • Calendar sync with Google
  • Collaborative review
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Email integration
  • Email tracking
  • Employee database
  • Interview scheduling
  • Jobs board
  • Multi-location
  • Permission management
  • Real time notifications
  • Referral tracking
  • Resume parsing
  • Social media integration
  • SSL security
  • Tracking features
  • Visual analytics
  • Feedback collection
  • Custom fields
  • Email templates
  • Role-based permissions
  • Scheduled emails
  • Applicant tracking
  • Job application management
  • Scorecarding
  • Archiving & retention
  • Reporting & statistics
  • Availability indicator
  • Referral source tracking
  • Access control
  • Tagging
  • Collaboration tools
View All Features

Benefits

- No time is wasted chasing for information; all hiring related information like candidate profiles, interview feedback, panel member comments, and emails is stored in one location to save time.
- Collaborate better with the hiring team by getting everyone involved, right from day 1. Hiring team members can screen applications and provide feedback even as applications roll in.
- Make candidate engagement more contextual through built-in email and Candidate 360.
- Maintain an active candidate database. Every time a new job posting is created, Freshteam resurfaces archived candidates so that recruiters can nurture older profiles as well.
- Connect with your new hires even before they join with Pre-onboarding features
- Maintain a single point of reference for all employee information with HRIS features
- Track, approve and manage all paid time off in one place