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Homebase Reviews

Reviews summary

Pros

The overall experience with Homebase has been very positive and it has great features even in the free version. We have saved time and money with Homebase.

Phil J.

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The simplicity in this app is FANTASTIC. Everything is right where I need it, and it's comfortable to use.

Richard W.

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Overall my experience with Homebase has been fantastic. The app is easy to use the pricing is competitive and the ability to copy schedules over makes my life very easy.

Kris K.

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Cons

The whole point of this software is scheduling and it is absolutely terrible at it. It puts employees who aren't trained for the positions into those spots constantly.

Alec R.

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It lets us talk to them just fine but its always about how they were scheduled wrong and have to constantly fix problems.

Alec R.

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Which if I wanted to chat, I would have called or got on the auto-chat that pops up every time I log-in. It was annoying enough that I closed our account after a few days.

Timothy A.

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Overall rating

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94%
positive reviews
97%
would recommend this app

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762 reviews

recommended

Overall Rating

Review for Homebase

Reviewed 7 months ago

Transcript

Susan: My name is Susan. I own a gem and mineral store. I give Homebase a five out of five rating. I...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scheduling & Labor Costing

Reviewed 6 months ago

Years of working with Homebase have shown that they constantly improve their product, and make it easier to use with integrations with common applications (via API access).

Pros

Quite honestly, one of the first things I recommend to businesses that want to schedule employees and know their labor costs that are up to the minute.

Cons

The one feature that I do wish was available, would be a calendar view that showed the entire department or business, so that it could be displayed on a monitor or web-based application.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It's is a good app, but is constantly lagging, no matter what device and internet connection used.

Reviewed 2 months ago

See Above. I would like to say every time I have spoken with an employee from HB, they have been incredibly professional, polite, and knowledgeable. Homebase was also helpful during the early phases of Covid last year, with costs. I do wish there was an easier way than what I was told, to update myself to the admin of the account. Our current admin is an IT guy we used a few years ago, who does not...

Pros

Asking for time off is simple for my employees, the message option is convenient.

Cons

Homebase since the beginning is constantly lagging. Whether it be to load pages, send or receive messages, especially sending images. Whether I am using the url on a desktop, or the app on my iPad or iPhone, it is extremely slow. I get message notifications long before the messages actually show up. It is like this for all my employee's that use the app. The iPad version is difficult to use, it is...

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I've never seen so many bugs....

Reviewed a year ago

Bad,bad,bad. Customer service is responsive but there are just soooo many bugs with this software.

Pros

Very easy to use. The user interface is very simple and easy to navigate.

Cons

I feel like this is a beta software that should not have been rolled out yet. We have been using it for a week and have had issues every day since we started using it. Basic things that you think should just work doesn't work. Example: All my employees have a 1 hour, unpaid lunch everyday. They clock in and clock out on this required one hour lunch but Homebase is still counting it in their total...

Vendor response

Hi David - We are so sorry to hear you've been having issues your Homebase account. This is not the experience we want our customers to have. Our head of technical support has just emailed you to see if we can remedy these issues for you. If you have any further issues, please reach out to me directly at reviews@joinhomebase.com. Looking forward to getting these issues resolved for you, and so sorry again for all the challenges here. - Ryan

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best virtual timeclock for your money

Reviewed 2 months ago

Overall, my experience has been great with Homebase. Coming from manual punch clock, I've cut down my payroll process by at least 80%. It is easy to use (original software version is easy, new version is a little too messy so I haven't switched to the new view.) I still enter hours manually into QBO, because Homebase doesn't split regular and overtime hours. Not a big deal. *A couple wishes* 1....

Pros

What I like most about Homebase is that it doesn't break the bank to put in a virtual timeclock system. It integrates with Quickbooks online and it is easy to use.

Cons

1. It does allow for a little customization, but not advanced enough for the way I run payroll. 2. It does not send separate regular hours and overtime hours to QBO.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overview

Reviewed 2 months ago

It has a lot of great features and I like how you can modify a lot of the notifications to your needs.

Pros

I love how you can do the schedule out as far as in advance as possible but no one sees it until you post it. We have used other softwares that we would have to do a spreadsheet first and couldn't enter anything into the system until we were ready for anyone to see the shifts.

Cons

I would say the only thing I don't like is that we have trouble with the clock in system at one of our locations. Which is weird because it works perfectly fine at our other 3 locations. It doesn't register clock-ins a lot of times so my employees have to text me to clock them in. I have reached out support about this several times in the past and they just say to delete the app and then reinstall. It works great for about a day and then acts up again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall great team communication software

Reviewed 4 months ago

We have been using it for over 2 years and we have explored other options but always come back to basecamp because it is easy to use, cost-effective, and reliable.

Pros

keyword search options, project creation for teams, to-do lists, individual communications with team members, the fee includes unlimited team members (a big selling point for an agency on a budget),

Cons

The only flaw I can think of is I wish that customer service had live chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Wonderful Software for scheduling

Reviewed 4 months ago

Overall, I like Homebase it has made it very easy to communicate with staff though messaging. Staff find the app easy to use as well.

Pros

The layout of the schedule makes it easy to see at a glance where staff are scheduled and their availability.

Cons

I would love to be able to repeat shifts (weekly, Bi weekly, Monthly) per shift/employee. Right now you can only repeat/copy an entire week. Being able to repeat shifts would save me hours of input.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect time clock solution

Reviewed 4 months ago

Homebase has been a game changer for my small business I am able to add employees and their rate of pay and quickly track expenses for jobs and manage payroll. The application freeze up several hours of time tracking expenses and payroll.

Pros

Perfect time clock solution For my company I love that I can track payroll and assign Tasks for my employees.

Cons

I love everything about this software. There is nothing that you should change with the software version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Homebase review from HR Director

Reviewed 2 months ago

great

Pros

Easy to use and mfg staff can see their schedules

Cons

none that I know of at this time after two plus years using.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product!

Reviewed 4 months ago

Very happy with this product. I'm a new business owner and was overwhelmed by the choices out there. We're glad we picked Homebase.

Pros

Easy to learn and easy to use. Fairly intuitive. Meets our needs.

Cons

Not many cons, to be honest. It does everything we need, but we haven't explored the "higher functions" yet. We're pretty basic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, set-up, maintain, interface and adjust.

Reviewed 5 months ago

Exceptional. Set it and forget it.

Pros

The interface/importing with QuickBooks Online. Easy to add time and track PTO, holidays, OT and more. Customization for our business hours was perfect. The cost is lowest I have found for the amount of features. T-Sheets in QBO is too pricey for us. Also the remote clock-in features and mobile app is a big hit with employees.

Cons

Importation of hours into QBO Payroll needs to be adjusted and checked, but having HomeBase open after importing employee time cards makes it simple. Just match 1 to 1 and your good. Also the initial holiday set-up can be a bit tricky but HB customer service is excellent and guided us through it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product with too much fluff and mediocre UX

Reviewed 6 months ago

Overall, we are still with homebase because everyone is now used to it and our system is setup this way. Writing this review though, it is certainly about time i checked the timeclock-scheduling-team market again. Because the product is quite slow and features are being added which i don't need.

Pros

We decided to go for Homebase because it mostly resembled what i was doing in as spreadsheet before. The timeclock is rather solid, we have set up a dedicated tablet to clock in and out. This is the main reason i got homebase for my team - so that they would have a schedule and be able to clock in and out. Also nice is the fact that custom national holidays can be setup and automatically be shown in the schedule. The Homebase team has over the years implemented a few nifty features to save me time as an admin. Next is checking timesheets and correcting them when it comes to payroll - however this is where we stop with using homebase. We don't use any other features.

Cons

We don't utilize the payroll feature at all - everything can only be set in dollars. Overall, the software feels like it is made for the US market - not internationally. I have feature requested over a year ago that custom currencies should be implemented and even the way time is displayed (24h instead of am-pm). To no avail. Even from their content marketing strategy it is clear that Homebase is only...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We Love Homebase

Reviewed 6 months ago

Overall. we love Homebase. It has made so many of our processes easier and streamlined. With a few tweaks, it could be even more amazing. The great thing is the company is open to feedback and often test and release new product features.

Pros

My team was using spreadsheets to schedule and to complete payroll before Homebase. What a manual nightmare. There were always so many mistakes and issues. Once we moved to Homebase, it instantly made things better. My contractors were able to see their schedules instantly and at any time they needed it. The reminders an hour before their schedule help them to be on time for their shift. So we have...

Cons

There are sometimes glitches, especially with the app. They are overall minor but can be a pain. For example, sometimes when there is a swap made on the app, it will show a notification, but when you go into the app it doesn't show the swap. Good thing we keep up with them in a chat or we would have no idea who was trying to swap. Also, it is mostly geared towards companies with employees, this could be great if there could be modifications for people who have contractors and do not have to abide by the same restrictions, such as 8-hour shifts, working days consecutively, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent for Restaurants, Hourly Employees

Reviewed 6 months ago

I've used this as an employee, then as a business owner for about the last 7 years. It's really a no brainer if you need a time tracking tool, and it has been upgraded consistently over the years to add more features. The hiring tool is surprisingly solid as well, and helps to market positions quite well.

Pros

I've used this for so long now it is hard to imagine what I'd do without it. We began using it as a simple time clock, and it has slowly become our go to for hiring, time tracking, time off, and employee messaging. If you have a mostly hourly workforce it is super simple to setup, and as your business grows it has helpful and intuitive tools to make your life easier. Their support in my experience can be a bit disorganized, but they always get the job done and are easy to work with.

Cons

Not as helpful for salaried employees as it is for hourly employees in my experience. The lower tiers lack some of the onboarding functionality and digital form filing I'd like it to have, but I think this may have been added recently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great option for the price-point

Reviewed 6 months ago

Overall Homebase has been a great scheduling software for our business, ticking almost every box we were looking for. We especially needed a way for employees to log in and out of different departments (which they do as needed and not according to a clock) during a shift that IS scheduled. We've been able to make Homebase work for that specific need. We appreciated the flexibility of allowing employees to clock in/out on a central laptop or tablet, or letting them use their phones through the app with a geo-boundary over our office, and then when the pandemic hit, we removed the geo-boundary to allow them to clock in and out from their homes.

Pros

Pros: *Free option *Customizable - we're able to use it for employees to log in and out of the different unscheduled departments/roles they do within a scheduled shift. Makes it easy to track manhours and payroll by department when the people working in each department changes throughout each day. *The app *Easy to use *Great additional features like job posting and document storage/sharing, PTO tracking

Cons

Cons: *Getting the PTO tracking to work for us has been a long wait. *Employees experience a lot of glitches of punches not going through. *Takes forever to enter a schedule in the separate "available" and "actual" schedules. I would like to take a posted availability schedule and just make it be their working schedule with one click. Scheduling takes a bit of time, but isn't hard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Homebase

Reviewed a year ago

When we first launched we had a programming issue where the time clock would crash once a day. The team at Homebase was quick to address the issue and put us in contact with the development team who got us on a beta version of the next release. This fixed our issue and the team at Homebase was responsive and open to feedback as we previewed the upcoming release. I have had representatives from Homebase reach out to my multiple times for feedback on their products. It is refreshing to see a company openly solicit feedback from their user base in an effort to improve their product. Every interaction I have had with their staff has been positive.

Pros

Homebase has been the perfect time clock system for our business. It was easy to configure and with the entire system web based I can monitor our staffing when I am off site. We use a wall mounted iPad to clock in and out which was less expensive than many physical time clocks. My staff has enjoyed having access to their Homebase dashboard where they can easily review their punches/total hours....

Cons

I don't have any cons. It is a quality product and the team at Homebase has been quick to respond to any issues we have had.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Much more than the Software we needed

Reviewed a year ago

We needed a better way of tracking time and calculating salary. Manual entry and spreadsheets were all we hoped to replace, but Homebase has made us realize how much time we used to spend in scheduling and payroll. Now we can do scheduling while on the road, on a trip or make last-minute changes on the fly. Basically, more beach time and less office work. I have shared the benefits of Homebase with many of our affiliate companies.

Pros

First off......It is free for basic features. I love that it has an app for phone and tablet use. It is very intuitive and easy to learn. Staff can track their time and their salary. I could make a huge list here, but basically it is the software we needed, but now we can't live without it.

Cons

Some of the features are a little on the expensive side when purchasing plans, but mostly because of our exchange rate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome software!

Reviewed 4 years ago

Okay, so I ABSOLUTELY LOVE THIS APP AND LOVE THIS PRODUCT. Home base is easy to use, easy to read, easy to understand. The platform is SERIOUSLY DUMMY PROOF! My 9 year old daughter helped me set it up. It is seriously that easy! My 4 year old will open my app and can tell if I forgot to clock out when I left work, and he even knows how to clock me out at the right time! It really is just that...

Pros

I love that the employees can request time off or switch/trade shifts from their phone and I can instantly deny or approve the request. I love the ease of pulling the time sheets, and reading the time sheets. I love the access to be able to edit employees time on a daily or weekly basis. Employees can be horrible for clocking in early unauthorized, not clocking out to walk down the street to the...

Cons

I don't like the fact that there is not room for multiple clock outs under the edit mode. If we do not clock out for an extra break, there is no where to add it. I always have to add the time employees are gone to their lunch break. It give a false interpretation and false data when we pull data from this system for evaluations. I really wish you would update this to add columns for extra breaks, and reasons for the breaks. Also, I wish you would add a column to give explanation for employees that clock in late, miss a scheduled day, or clock out early. This system does not even track early clock outs, just late clock ins. We often find that employees will leave early to take care of things, and sometimes it can become repetitous. I would like to be able to track the data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Overall good - customer service is disappointing

Reviewed 5 months ago
Pros

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

Cons

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love Homebase and recommend it to other business owners

Reviewed 8 months ago

I love it. I recommend it all the time to other Camp Bow Wow owners. Whether or not you know it, Homebase is utilized by many many Camp Bow Wow owners and all always speak highly of your product.

Pros

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Cons

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HomeBase Employee Scheduling

Reviewed 2 years ago

We LOVE HomeBase. It helps with scheduling of employees at our different stores with ease, especially working with part-time employees who need to block out their unavailability. Also like the TineOff request capability, so my managers can plan ahead for coverage. Out team members like the communications capability to request shift exchanges as well. Out store managers love the Time-keeping (clockIN and clockOUT) capabilities and late reminders. I like how easy it is to export the employees time-worked to our payroll software.

Pros

This is a very simple to use software and it is very easy to train our store managers to use it. It also gives visibility to All team members who is scheduled and for what shift.

Cons

It is really the best scheduling software. I do not have anything negative to day about it. The only thing that I wish it has, is the ability to have another layer of management report view that would allow my General manager to see that exclude those reports reserved for me as the owner. Current levels are "owner/general mgr", "store manager" and "user". It would be nice to separate "owner" reports from "general manager" reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great POS system for a Sports Bar/ Restaurant

Reviewed 10 months ago

Scheduling is a breeze. I love i can duplicate schedules from weeks or months ago...sure saves time! It is great that I can Blackout dates that no staff can request off. It is great that staff can message each other or let the team know when a shift is available...to switch or cover for another person. I can send out a welcome message to the team when a new employee starts too...super easy to add staff as well!

Pros

It is nice to choose the apps that will work for your type of business. We are a sports bar, and it was perfect for us. It feels so good to not have a bunch of added items you dont use on your POS!!!

Cons

It seems to slow up at times, but it resolves quickly. I don't like that we purchased a tablet and that will be outdated so it no longer is supported or provided updates. The tablet is convenient, easy to use and we use it for training new staff!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great system for employee time tracking.

Reviewed 2 years ago

Great experience! US-based representative whom were very kind, understanding and WILLING AND READY to resolve any and all issues when I needed to call to resolve the only issue I’ve ever had.

Pros

Homebase is extremely easy to set up employee time clock which happens to be free if your business has a single location and with a single location you may set it up for unlimited employees. For a small business owner where every dollar and cent matters, it’s a no brainer. A business owner may assign or allow the employee to set up their clock in and out code. Also, it may be set to take a photo of...

Cons

Not a lot a negative things to say. This software is best if you have multiple employees who may have a staggered schedule. Example: an employee opens, then you have a mid day shift, then a closer. You also have many employees that may be out in the field. geo-tag is not the best choice for a single entrepreneur who’s trying to track their time, set up easier ways to do so.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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we LOVE homebase.

Reviewed 2 months ago

Such a great experience - and they are so helpful too!

Pros

We have a few off-site jobs, not another location - but we are a food truck. So our shifts, timing, and dates and regularity change ALL the time. Homebase allows you to create and manipulate shifts, their names, times, etc. A lot of other platforms do now have as much customization available. AND its easy to create and change templates, as well as create and change schedules from a computer, phone, or ipad.

Cons

I wish we had options for printing, so that we could manipulate the format a little bit more. But its still quite strong. Also, sometimes the communication between our POS and Homebase has issues. Not too often, but it would be so, so nice if they spoke to each other and updated more smoothly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I could NOT Schedule without Homebase!!!!

Reviewed 2 months ago

I could NOT conduct my scheduling without this product!!! It makes scheduling both easy and fun!!! I can print out my schedules in different views for different levels of approval. I will NEVER use another product!!!

Pros

I love the fact that you can see from start to finish your scheduled shifts. I can see my coverage in advance and adjust on the fly. I love that fact that each employee can have their scheduling without having to come into the office to see a sheet of paper. I schedule out every two weeks, so my staff can see their schedules and even trade with each other if they would like. I can also see who has or hasn’t seen their schedule so I know exactly who to call for clarification.

Cons

I would like to see a way to have real time coverage bars indicating who is on duty with an option to view their time on shift in a bar setting (like the schedule view) so that I don’t have to look at numbers.

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