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Namely
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-In-One HR, Payroll, and Benefits Solution
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Namely - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Namely overview
Based on 438 verified user reviews
What is Namely?
By industry, Namely reviewers are most commonly professionals in computer software (25%). The most frequent use case for Namely cited by reviewers is human resources (70% of reviewers).
What do users say about Namely pricing?
Some users report that Namely offers affordable pricing and they appreciate the value for reducing HR costs. However, some reviewers feel it is expensive, especially for smaller organizations, and users indicate frustration with unexpected extra fees.
Starting price
Alternatives
with better value for money
Pros & Cons
Employee Payroll
Onboarding Process
Small Business Growth
Navigation
Request Management
Reporting
Namely’s user interface
Namely pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.0
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Namely?
By industry, Namely reviewers are most commonly professionals in computer software (25%). The most frequent use case for Namely cited by reviewers is human resources (70% of reviewers).
Select to learn more
Who uses Namely?
Based on 438 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Namely's key features
Most critical features, based on insights from Namely users:
All Namely features
Features rating:
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Namely integrations (149)
Integrations rated by users
We looked at 438 user reviews to identify which products are mentioned as Namely integrations and how users feel about them.
Integration rating: 5.0 (1)
“Really polished onboarding and offboarding integration making it so easy to add and remove workforce members.”
Nick K.
CEO
Integration rating: 1.0 (1)
“You cannot integrate Lever as a multi-EIN employer. This is a critical fail for Namely.”
Andrew F.
Head of People and Culture
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 1.0 (1)
Namely customer support
What do users say about Namely customer support?
Customer support rating:
We analyzed 90 verified user reviews to identify positive and negative aspects of Namely customer support.
Widely noted by reviewers, Namely's customer support is highly responsive, often providing answers within hours or by the next day.
A significant portion of users appreciate having dedicated account and benefits managers who offer personalized assistance.
Multiple users highlight the support team's professionalism, knowledge, and willingness to go above and beyond to resolve issues.
Certain users report inconsistent support quality, with slow response times, lack of follow-through, and difficulty reaching knowledgeable reps.
Support options
Training options
To see what individual users say about Namely's customer support, check out the review snippets below.
“Great customer service, awesome "Backstage Pass" features educating about all areas of HR, and an always-improving platform are some of Namely's strengths. When I reach out to my customer success representative, I usually get a response within a few hours.”
Tyler C.
HR Coordinator
“The customer service you receive is impeccable. When you have an issue, you don't wait around for an answer, their answer turn around time is at max a day. ”
Erin C.
Human Resources Administrator
“The main company rep tells you to let them know if you need anything, but then never help you and when they do it's just to tell you to contact the service team. When you can get through to a service rep, sounds like they are having happy hour in the background and it is so loud. ”
Christi C.
Human Resources Manager
Namely FAQs
Namely has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Namely used for?
Namely provides modern, intuitive HCM solutions including scalable technology, expert-managed payroll and benefits services, and fully comprehensive professional employer services. Backed by a 24-7 customer success team, Namely employs an industry-leading pod support model to help clients anytime they need extra help. Namely Now offers small businesses an HCM including payroll and HR at a budget-conscious price. For growing companies, we have Namely Plus which includes payroll and HR, talent, time, and other tools to engage and enrich their employees. Namely offers Namely Plus People, including managed Payroll and Benefits, for companies looking to free up more time internally for strategy. For the business that wants to expand while minimizing risk and liability, our white-glove comprehensive PEO solution is Namely Complete.
Q. What are the benefits of using Namely?
Namely is an HR solution for people leaders who want to:
Namely helps you eliminate dual entry and manual tasks while freeing up your time to focus on innovative people strategies.
With a fully integrated platform and a robust risk management solution, you are guaranteed accuracy and can feel confident and up-to-date on compliance.
Namely’s talent and performance management tools help you connect, engage, and develop your workforce from recruit to retire.
Q. What languages does Namely support?
Namely supports the following languages:
English
Q. Does Namely support mobile devices?
Namely supports the following devices:
Android, iPhone
Q. Does Namely offer an API?
Yes, Namely has an API available for use.
Q. What level of support does Namely offer?
Namely offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), FAQs/Forum
