Personio Reviews

Personio

SaaS solution for HRM, recruiting and preliminary payroll

Personio

Review Summary

Pros

Personio provides extensive support, guidance and best practices which help in further improving workflows and customizing the software for each individual company.

Isabel H.

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The software is very intuitive, has a very attractive design and makes it fun to use it.

Sonja G.

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The implementation process was quick and easy (thank you representative!), great online tutorials are available.

Sonja G.

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Cons

There are some features that are still missing in the software, but they always take my advice in consideration and sometimes they are already working on a new feature regarding my problem.

Selina D.

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Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location.

Christian S.

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Payroll is much to susceptible to errors to be relied on. My pet peeve is that when one of many critical fields is not filled in, the employee is simply left out of the payroll without comment.

Sebastian B.

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Overall rating

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94%
positive reviews
96%
would recommend this app

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108 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent, powerful product, great customer service and support

Reviewed 2 years ago

If I had to name a benchmark for what the smoothest, most flexible and flawless software implementation process I ever have been part of was, it would be this. From the product itself (simple, clean, powerful) to the implementation management (competent, friendly, flexible, knowledgable) to the support and service (fast, helpful, invested) and finally the passive resources (helcenter, tutorials, technical documentation, customer information, release notes) this just rocks. I am very happy with it and can only recommend Personio further.

Pros

The functionalities are powerful and well implemented. All features are thoroughly thought through and integrate tight and seamlessly into each other. Whenever I came across something i wondered about there was a good reason for it to be this way and it came in handy when we needed it. So, the product itself is simply top notch. The Customer Service also is fantastic. We had an implementation manager who was understanding, helpful, progressively thinking and extremely well versed in the product. On top of it she was flexible and friendly. I can not imagine how it could have been better.

Cons

I can not imagine much. Some of the Features (for example handling of training tracking or the recruitment part) could have some more features but than again, it is always a matter of keeping the balance between to much and lacking. This balance was always there and I appreciate that it is clear, that some areas of the product still are growing. For our use case everything we needed (and more) was there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend10/10

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A very good decision I am still proud of

Reviewed a year ago

Difficult. I like it! Had some experience with Workdays in the company before and was at the beginning a kind of sad that little business has not the budget for such software. But now I am even happier because Personio not only is quiete as good - it is even better for small business purpose because it's less complex and allowes to stremline processes better for our needs.

Pros

It's HR Software with service for every employee, managers etc. - and so what I like most is, that nearly everybody likes to use it though we did not have much training effort. Big benefit (usualy) is as well, that Personio has an ongoing development nad gets even better every month.

Cons

Some "improvements" - especially in design - are not really steps forward but seem to complicate work - but usually respective suggestions are heared and drawn into account.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend5/10

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Basics fehlen (immer noch), Fokus auf Entwicklung von Features mit Prio ?

Reviewed 2 months ago

Wir waren total happy, als wir Personio damals bekommen hatten (von Null Software auf Personio), junges start-up, optisch cool, Basis Features da, super netter Support - aber auch da schon mit Einschränkungen (was aber bei dem Preis ok war). Was man sagen muss - sie entwickeln wie die Weltmeister, was man aber auch in letzter Zeit sagen muss: nicht immer wird's besser - und vor allem wird es erheblich...

Pros

ganz klar: Optik-Sieger - sehr intuitiv, gute Darstellung (wobei in letzter Zeit insbesondere im Bewerbermanagement für meine Begriffe verschlimmbessert wurde) super war der Implementierungsprozess über mehrere Wochen und kleine Schritte Mein Favorit ist das Abwesenheitsmanagement - für MA super einfach zu bedienen

Cons

Fakt ist: es fehlen z. T. immer noch die HR-Basics - wenn ein MA ein Dokument hochlädt, erfahre ich es nicht, ich kann keine Kommentare, Aufgaben oder sonst irgendetwas im System hinterlegen ohne meiner Kollegin Dinge ohne eine zusätzliche Mail mitzuteilen; wenn jemand Überstunden in Urlaub umgewandelt hat und krank wird, muss man die Stunden manuell wieder gutschreiben etc. pp (das geht bei kleinen...

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend9/10

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Great tool for monitoring all your HR related tasks

Reviewed a year ago

We have saved a lot of time preparing the pay rolls for our employees as we had to do it all manually before and now it's just a couple of clicks. We also use their documents storage and each employee knows where to find their important information instead asking the HR manager or look for it on google docs. The benefits and time saving definitely outweigh the costs of this app.

Pros

The support is great. Everyone I have talked to on the phone was aways super nice and helpful. I also like the fact that they take your feedback seriously and suggest the things you mentioned to their product team and might implement solutions that will make the tool even better for you and your team.

Cons

It's not easy to set up because it's very detailed- that's why you have an implementation manager to help you with that. I also have to use their support quite often when I want to change something, because I'm afraid that it'll adjust things I didn't want to change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One of the best HRIS in Germany

Reviewed a year ago
Pros

It's the best HRIS that I've tried so far. It has tons of features, attributes and process that we can customize according to our needs. The support is very fast, helpful and friendly.

Cons

Sometimes it is a bit complicated to use, but it comes with all the features and configuration possibilities. I am missing a couple of features, like an overview of the employee's promotions/titles and reports indicating promotions.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Perfect usability and a great holistic system!

Reviewed a year ago
Pros

The holistic approach of Personio. Therefore they can provide the perfect solution for small and medium sized companies. Personio has well-thought-out-workflows that are very individually customizable!

Cons

There a still several features I wish to have (like the reminder function of applicant tags ;)), but these are only small things!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Work with personio

Reviewed a year ago

vacation managment The way in which the vacation entitlement was built and the transparency with which it is structured is very good, even with very frequently changing working time models. recruiting & management of applicants

Pros

Easy to handle Great quality of services & support

Cons

n.a. (so far every thing is wokung very well)

Overall Rating
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  • Likelihood to recommend9/10

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Perfect tool for our fast-growing company

Reviewed a year ago

digitalization of HR Processes, Transparency for all user groups, which reduces administrative activities

Pros

Usability, adaptability, easy to set up, many product enhancements, Personio uses customer feedback for product expansion

Cons

some features are not yet available (but work is in progress)

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Easy to use

Reviewed a year ago

Good implementation process, super fast customer support, transparent pricing

Pros

Very easy to use, smooth implementation and customization

Cons

There are some functionalities missing compared to bigger HR Softwares. But I think these will be added over the time.

Overall Rating
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  • Likelihood to recommend8/10

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Great Tool!

Reviewed 6 months ago

We are now able to replace many excel sheets with personio and improve our HR processes in general.

Pros

- easy to use (intuitiv) - great implementation service - transparency

Cons

- Reminder of anniversary could definitely be improved - Birthday calendar in Outlook should be part of your own calendar - right now it`s a seperate one

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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The one-stop solution for better HR

Reviewed a year ago

Our overall experience with Personio has been extremely positive. It has allowed us to digitize and streamline our processes and workflows in a way that has vastly increased our efficiency and the quality of our services as an HR department. Personio has enabled us to very quickly move all our core HR processes to the software and makes it possible for us to handle them in a much more efficient, user-friendly...

Pros

We greatly appreciate all of the features Personio offers, and actively use the entire range of tools and features. In terms of core HR processes, one of the most instant and most significant benefits of using Personio was the easy administration of personnel data and the absence management. Everyone in our company, from employees to managers to members of the HR team, has benefitted tremendously from...

Cons

Since we are a global company, our aim is to roll out Personio internationally to all our subsidiaries in different countries around the world. In this regard, we are doing a certain amount of pioneer work, as the system is not yet completely perfected for international use and some features or special configurations are not yet part of the software. Therefore, we need to align the requirements of our international subsidiaries with the features currently available in the software and, in some cases, find workarounds. Personio has provided great support in this process and has been able to provide solutions to the vast majority of topics we dealt with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy administrator feedback

Reviewed a year ago

On the whole very satisfied. The tool covers our complex requirements very well. Feedback is processed quickly. Personio develops quickly which is mostly positive. Sometimes there are smaller obvious errors with releases. We use the SW over 3 countries. This works quite well. Partly one notices, that it was primarily developed for the German market (e.g. with withdrawals and holidays adaptations). Otherwise, it is a great relief for us compared to the many manual processes we had before. It requires relatively little to no instruction effort for the employees. We have only adapted the presentation of Personio and handed it over to the employees and this works well. Many things can be configured so that you also have control over the data that is captured.

Pros

It can be easily configured. The fast implementation. Good and fast customer service. All inquiries are answered within 24 hours (weekdays) and 80% of inquiries are resolved within 24 hours. Usually within 6 hours. The software is constantly evolving and is becoming even more customer-friendly.

Cons

Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location. There are newer reports, especially in recruiting, where the figures are not correct. Further input fields do not always correspond to the same logic. So you have to be careful in the salary area if you overwrite a number in the salary field, an additional "0" is added. Just some small things.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend8/10

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All in all a great software with a wide range of helpful features for HR & high data protection

Reviewed 2 years ago

All in all our company is very satisfied with Personio. Especially to emphasize is the very friendly customer service. Personio takes care of the needs and problems and tries to improve continuously. Furthermore we have to highlight that the bugs we had to deal with became much less.

Pros

Compared to other software for HRM, it is very easy to understand and to handle for the whole company with a great interface and all useful functions you need for a good HR management, including a safe data protection which is very important. It is well structured and helpful for the preparatory payroll (incl. time tracking of working students etc). The Customer Support is always friendly, fast and helpful- until now we have never had a negative experience. Great price-performance ratio. From recruiting-side, a big plus is that you can easily customize the evaluation forms. In general, Personio develops the software continuously and implements new helpful functions. (+introductions via little webinar's).

Cons

Sometimes the reports are not correct or have bugs. For the recruiting area, there is still some room for improvement, for example, the integration with outlook. Although it has become much less, there are still every now and then bugs which sometimes effects the communication with the candidate negatively.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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no more excel files, all informationen together when we need it. webbased!

Reviewed 4 years ago

We have more time to spent in other subjects, no more excel lists and very important. All the informationen are current all the time and available to everyone from anywhere at any time.

Pros

It is very easy to use, even if you are not that talented in software/IT, it is very very dynamic and adaptable and the combination in Admininstration and recruiting is perfekt. Personio saves almost half of all work steps and you can include the employee excellent in many of the processes. The allocation of roles works very well and is very thoughtful. And what we really have to highlight. The Customer Support!! Very helpful, professionell and friendly!!! And a very good thing. The Webinare!! this is a perfekt way to get to know everything even better.

Cons

There is actually nothing i do not like about the software. It ist very very complex and I still have the feeling that I only know and use 50% of it. But that is a problem I have!! It is not about the software. I have to spent more time on it! Maybe one thing: holiday: if there is a termination and I I finish the employment relationship in Personio the paid vacation days are still the same and do not automaticaly reduce.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend9/10

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Clear recommendation for SMEs

Reviewed 5 months ago
Pros

- As we were one of the early adopters, we got personio for quite a cheap rate - There was no tool that was as comprehensive and could be used without GDPR issues - It saves a lot of time vs. our setup before, which was Excel

Cons

- There are a few open requests from our side regarding more flexible reportings - There is an obvious bug in the dashboard that just doesn't get solved (always shows that "everyone is in the office today")

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Just perfect

Reviewed a year ago
Pros

What I like most about the operating system is that it contains a variety of functions, and as a result, covers the entire Personnel Department. From holiday requests to recruitment, every function is included. Since we have started using Personio, we have realised that we now spend more time on other HR tasks instead of a large chunk of our day being dedicated to administration tasks. I particularly...

Cons

I would say that I like everything about Personio. What I sometimes wish for would be an instant messaging option that could be used to send messages directly to employees via Personio. Besides this, we are very satisfied with the operating system.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Game Changer in our HR Efficiency

Reviewed a year ago

Actually, as a fast-growing company 2 years ago, we were just looking for a recruiting solution and found Personio. Already during the two-week test phase we had all our employees with many individual attributes live on their own and only on the basis of the educational Videos. We now have a vast variety of templates so we can do a lot of manual work more efficiently through Personio and focus on strategic HR topics. And this, although we do not use some features because they do not fit our processes, such as Performance or payroll.

Pros

Ease of use Excellent UI Great flexibility with templating, Attributes etc. Automatisation of the Recruiting Process Highly efficient

Cons

No Datev interface Many of our suggestions were received as feature requests, without feedback and without implementation Many new developments, especially in recruiting, have not led to an improvement, but have taken the clarity

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Great, user-friendly HR-Software for SMUs

Reviewed 2 years ago

We are a small start-up with no designated HR manager and needed a system that would allow management to manage all kind of absences (illness, holidays, business travels) and track attendance of student employees. We wanted a solution that would allow employees to manage most of the data themselves, only to be authorised or checked by management. Personio is perfect for this use. Employees can keep...

Pros

The software is very intuitive, has a very attractive design and makes it fun to use it. The service ist outstanding - from the first contact with Personio all staff was super attentive, pro-active and solved all problems within hours. The implementation process was quick and easy (thank you representative!), great online tutorials are available.

Cons

I am missing a mobile app (in development). In some aspects the software is perfectly designed for a designated HR manager - message configuration options should be optimised for small start-ups with multi-functional staff - but nothing that could not be "solved" with a bit of trickyness ;).

Overall Rating
  • Value for money
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  • Likelihood to recommend8/10

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Great one-stop HR solution

Reviewed 2 years ago

It is a great tool if you are looking for a one-stop solution to deal with your HR IT needs. Helps you a lot to stay in compliance with process frameworks and legal restrictions. Great support.

Pros

Holistic HR solution (no need to transfer data from one system to another) Very good customer support Can be set up as easy-to-use self-service platform for employees Ensures process (e.g. ISO 9001) and legal (e.g. employment law) compliance in HR GDPR compliant platform Price/value is great

Cons

Report section can be improved on the recruiting side Edge-cases in user rights management need to be improved UI/UX is better than traditional software but can still be refined

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  • Likelihood to recommend10/10

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All in one HR Lösung

Reviewed 5 months ago
Pros

Wir konnten innerhalb weniger Tage die Software von der Kaufentscheidung bis zur fertigen EInführung bringen und haben so extrem viel Zeit gespart. Alle Ansprechpartner die wir hatten sind super freundlich und zuvorkommen. Wir hatten rundum das Gefühl super betreut zu sein. Für uns als Softwareunternehmen ist es wichtig dass die Software die wir einsetzen sauber funktioniert und gut aussieht - Personio liefert all das. Vor allem die Mobile App erleichtert und das HR Management ungemein.

Cons

Es gab keine Probleme, alle unsere Prozesse konnten reibungslos angebunden werden.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend9/10

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We love this product!

Reviewed a year ago

We use Personio for daily HR tasks, payroll and recruiting. I find the tool fairly easy to navigate and I really like the recruitment feature. So, the tool itself is really good. My favorite part about using Personio is the Customer Service/Technical Support Team. Any time I have a question or request, I normally get an immediate, friendly, very professional response. They are always helpful and when the CS representative I am speaking to cannot help me, they always connect me to someone who can. I would say Personio's Customer Service/Technical Support Team is one of their greatest assets. Keep up the excellent work!

Pros

I love the recruiting and payroll features.

Cons

It is difficult to understand how the tool calculates, e.g. vacation days. I have made the same mistake a few times with manually adjusting vacation days for on-call work.

Overall Rating
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  • Likelihood to recommend8/10

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Very good HR software

Reviewed a year ago
Pros

Easy to use, Suite the needs of small to middle size companies well, very good Customer Support

Cons

The Performence, Feedback & Development Moduleis very basic

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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One stop shop for HR

Reviewed 4 years ago

Best bang for the buck, period. Saves LOTs of time. No need for different tools. Extremely adaptable. Scales well with the company.

Pros

- Covers almost ALL aspects of HR -- recruitment (complete ATS system) -- hr administration: -- onboarding, offboarding, documents, absences, time tracking, performance management (basic), rights & role management, user self service, approval settings, etc... - lots of possibilities to adapt to own needs - very good onboarding process and customer success - very good value for the money

Cons

- needs some time to get to know all features - UX is getting better, but not the strong suit of personio - performance management rather basic

Overall Rating
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  • Likelihood to recommend10/10

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Best overall HR solution for growing and established companies

Reviewed 2 years ago
Pros

Personio covers all key HR processes. No matter if it is recruiting, time tracking, vacations or payroll. We really like that everything is at one place and in order. As a growing company we need a coherent HR and recruiting process to reach our growth goal. Personio really helped us to set up and implement a processes based on their best practices. Great customer support. At the beginning we had some struggles setting up Personio. Their support and implementation team always were available and reached out proactively. I feel that they really care for their customers and want to help us improve our HR processes. Easy to use and well accepted by everyone in the company. The SSO was really helpful for that

Cons

At the beginning we were sceptical about the time it needs to implement the software. However, the few phone calls/video conferences in which we set up Personio with their help proved to be key for us to adapt the software to our processes. A mobile app does not exist yet. Particularly for incoming applications, it would be great to access them mobile through an app

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend9/10

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All in one solution for all HR issues

Reviewed 2 years ago

As an HR Manager I'm working with Personio every day. I really like it very much. It's quite intuitive and offers a range of options for structuring HR processes. We're now employing around 100 employees - and I'm only working 25 hours per week - Personio makes it possible! You have the whole data within one profile which is very clear. Adapting data to new structures is no problem - you can easily add and change attributes.

Pros

- flexibility - Very competent and fast customer support - easy to learn - intuitive - combines the whole employee life cycle - from recruiting to offboarding - in one platform - Reports and Exports enable fast analyses - interface to payroll Providers make the payroll really easy to handle

Cons

- some reports don't work properly - but customer service always fixes problems very fast

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