Personio Reviews

- We at ORDA use Personio over one and a half years now and by now this tool has become an essential part of all of our HR processes. Therefore we can highly recommend the product.

- In the beginning there were some usability issues which are mostly resolved by now.

It can be easily configured. The fast implementation. Good and fast customer service. All inquiries are answered within 24 hours (weekdays) and 80% of inquiries are resolved within 24 hours. Usually within 6 hours. The software is constantly evolving and is becoming even more customer-friendly.

Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location. There are newer reports, especially in recruiting, where the figures are not correct. Further input fields do not always correspond to the same logic. So you have to be careful in the salary area if you overwrite a number in the salary field, an additional "0" is added. Just some small things.

It's easy to understand and adapt and newer features often work quite well

The development process is very slow. Even critical bugs that make a feature impossible to use were not fixed for months and the fix still had problems which were either not fully thought through or still buggy. It's not possible to get an estimate from the devs when things will be fixed or even addressed.

The software is easy to use and all the most important aspects of HR can be portrayed in Personio. All employee data can be stored there safely. Also, Personio provides helpful webinars and lots of additional materials such as document templates, employee surveys, and best practices for any topics which are very helpful.

The Recruiting part is maybe a bit less intuitive compared to other software that specialize in Recruiting

It's really easy to use and implement the tool. And I really like the support material - you can find very good articles about each topic and question and if I cannot find the answer there - I get quick help from the support team

some features are only provided on the basic level - but telling it to the support can help, one of my issues is now solved and a new standard in the protfolio. but it would be great to have the possibility to set a date when I want to send a message to a applicant.

I like that you feel like you have everything in one platform. From time tracking to your documents like your monthly payroll. What I really like is that you can easily enter your working hours in a field and then edit the next day directly after saving the last one.

I don't like the Vacation day system. Sometimes the system doesn't recognize that I have more vacation days because I have worked more days last month (therefore entered more working hours)

Streamlined processes like absence management, time tracking, recruiting management just to name a few that we currently use. Especially the integration of self service in combination with absence management has been a huge time saver for us. Great customer success team that helped us get started and working with the platform right away. Very proactive and customer oriented approach.

Sometimes input fields seem inconsistent with their datatypes (especially Date and Number fields) but the team of Personio seems ambitious to resolved reported issues as soon as possible. UI could be nicer but it is still a business product.

- implementation process quality - saving a lot of HR & team resources - digital documentation of all HR processes (recruiting, sick days, holidays..) - improving employee retention

- no compelling usability - UI/UX not state of the art and very "German" - no relevant improvements over time

It is super fast to implement, has no slow back-end and allows you to work with all the stuff you need to scale your organization. It allows a lot of good self-service workflow steps to make life in HR much easier.

A bit weak on the reporting side, especially when it comes to the recruiting function.

- It's easy to find the information we are looking for, the UI is really nice. - It can be adapted to different countries' specifications (ex: specific holidays for certain countries).- You receive email notifications when your absence gets approved

- We should be able to login with the SSO from Google/Microsoft account, it takes quite some time to log in.- Notifications should be more personalized and extended (example: being able to set up notification when a payslip is available).

- As we were one of the early adopters, we got personio for quite a cheap rate - There was no tool that was as comprehensive and could be used without GDPR issues - It saves a lot of time vs. our setup before, which was Excel

- There are a few open requests from our side regarding more flexible reportings - There is an obvious bug in the dashboard that just doesn't get solved (always shows that "everyone is in the office today")

The software is very intuitive, has a very attractive design and makes it fun to use it. The service ist outstanding - from the first contact with Personio all staff was super attentive, pro-active and solved all problems within hours. The implementation process was quick and easy (thank you representative!), great online tutorials are available.

I am missing a mobile app (in development). In some aspects the software is perfectly designed for a designated HR manager - message configuration options should be optimised for small start-ups with multi-functional staff - but nothing that could not be "solved" with a bit of trickyness ;).

Friendly customer support, but this doesn't apply to the actual software at all. I wouldn't expect to need to ask support for help with the things I need an HR system for :D

Seems to be full of bugs with bumpy workflows. I would expect this to be simple to use with very streamlined workflows - this is not the case.

Personio covers all key HR processes. No matter if it is recruiting, time tracking, vacations or payroll. We really like that everything is at one place and in order. As a growing company we need a coherent HR and recruiting process to reach our growth goal. Personio really helped us to set up and implement a processes based on their best practices. Great customer support. At the beginning we had some struggles setting up Personio. Their support and implementation team always were available and reached out proactively. I feel that they really care for their customers and want to help us improve our HR processes. Easy to use and well accepted by everyone in the company. The SSO was really helpful for that

At the beginning we were sceptical about the time it needs to implement the software. However, the few phone calls/video conferences in which we set up Personio with their help proved to be key for us to adapt the software to our processes. A mobile app does not exist yet. Particularly for incoming applications, it would be great to access them mobile through an app

Secure data as servers are in Germany, friendly and quick response from the CSA's. All 'key functionalities', such as for example holiday and sickness capturing, are covered. Reports are very useful when having to report KPI's. The system is easily customizable, fields can be generated quickly, workflows edited, and permissions & rules created within minutes.

Few minor bugs from timt to time, though these are fixed quickly. Recruiting solution only lets you post on german jobsites. No surveying option (ie. eNPS would be good) and Performance Management section is very rudimentary.

It gave me as an employee so much transparency and control back as I did not have to have everything done by our HR team. It was very easy to use, understand and integrate into my day2day work. Additionally I think it also took a lot of extra work from my HR colleagues - at least that loved working with Personio! :)

Some features are not yet comparable to standalone solution (e.g. the recruiting module) but Personio is shipping improvements and features regularly so that bugs and feature requests are taken into account!

holistic HR software, many interfaces for data exchanges (payroll etc.) it's easy to use and adjustable for customers needs. You can drive the speed of implementation without customer support.

It's covering basic functionalities, not enough reporting functions to visualize data history and changes or detailed recruiting KPIs(especially for personnel development and salary development). For some functions (for example data changes in the past) you need work arounds to insert data.

Usability Customer service Logical Interface

sometimes you have to build a feature/rule/ process (onboarding/offboarding) from scratch yourself with different bricks, takes some time.

How easy the implementation was and how fast all colleagues started using and loving it.

Here and there it needs improvement but hey... its a start up and they are on the best way possible.

After switching from a more than 10 years old legacy system it does provide a very little improvement. 1 point for being accessible in a browser.

Login: While providing 2-factor Authentication it regulary asks for a 3rd factor. regardless of multiple reports there are no efforts to fix this odd behavior. UX: It is hard to use, annoying and frustrating. Support: When reporting bugs to the Personio support it refuses to support with the explanation that there is a special representative egligble to write support request to avoid misuse. I've never heard such an awkward refusal in improving a product.

usability/ nice user interfaces, very helpful, friendly customer support, easily customizable, broad range of functionalities

from time to performance/availability issues

-easy to learn for everyone, -good support from the devoloper -clean interface -good export functinality -possible to create own worklfows

-list feature must be more simple -recruitment part must more flexible -some fields are without access -creation of templates needs easier steps

it has the basic requirements that work well good rights management

only basic requirements when it comes to Onboarding and Reports (can't name these analytics) for this price would like to see much more

The Personio software was really easy to get acquainted with. We had a short on-boarding with our company and afterwards everything was clear and easy to start with. The interface is very clean and easy to understand and as an employee it is clear when there are tasks that I need to complete. It is also really easy to request vacation and even choose a replacement directly in Personio. I also really like the fact you can easily integrate your entire teams holidays in Google Calendar - this helps a lot!

The security of the software is very high and so I often get asked to fill in a security token when I get my password wrong. Not a con per se - just be sure to keep knowledge of your password!

- broad functionality and coverage for a lot of areas in HRM - permanent development and frequent implemention of new functions - German product with legally considered functions

- sometimes not intuitive enough, especially if you don't use it daily - report function still has some bugs, that make it sometimes kind of useless/not correct enough