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UKG Pro Logo

HR, Payroll, Talent, and Workforce Management

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UKG Pro - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

UKG Pro overview

Verified reviewer profile picture

Based on 731 verified user reviews

What is UKG Pro?

UKG Pro is a payroll program offering key features such as W-2 preparation, direct deposit, payroll reporting, reporting and analytics, payroll management, and mobile access, among others.

Who uses UKG Pro?

Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (11% of reviewers), Retail (4%), and Education Management (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (59% of reviewers).

What do users say about UKG Pro pricing?

Reviewers indicate that UKG Pro’s features and customization options can justify the higher price for some, but many users find the costs high, with extra fees and unused features. Some reviewers feel annual price increases and contracts reduce value.

Starting price

Alternatives

with better value for money


Pros & Cons

Payroll

Employee Information

Timesheets and Scheduling

Bugs and Issues

Cumbersome password management

High and increasing costs

UKG Pro’s user interface

Ease of use rating:

UKG Pro reviews

Overall rating

4.3

/5

731

Positive reviews

66

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.66/10
Rating distribution

5

4

3

2

1

368

246

80

15

22

Pros
“UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting.”
SM

Sahil M.

Manufacturing Supervisor

“It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests.”
Verified reviewer profile picture

AJ G.

IT Administrator

“The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce.”
CC

Carlton C.

People Relations Manager

Cons
“UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile.”
Verified reviewer profile picture

Georgia W.

Director of Training and Ops Services

“Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users.”
JJ

Jessica J.

Senior Director, People and Culture

“However, unresolved issues with vacation time accrual rollover — despite repeated escalations and a missed support deadline — ultimately undermined our trust in the system.”
FL

Felix L.

Safety Coordinator

Who uses UKG Pro?

Based on 731 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Hospital & Health Care
Construction
Retail
Hospitality
Others

Use cases

Payroll
Onboarding
Human Resources
Time Clock
Workforce Management

UKG Pro's key features

GetApp's analysis of 59 verified user reviews collected between August 2021 and September 2024 identifies UKG Pro's most critical features and summarizes user sentiment about those features.

Direct deposit

Reviewers appreciate UKG Pro's Direct Deposit capabilities. They report it ensures timely and accurate payments, which is important for employee satisfaction. Users find it easy to set up and manage, including the ability to backdate deposits and handle multiple bank accounts. They highlight the seamless tracking and quick processing of deposits. However, some mention that the functionality lags behind competitors. Overall, users value the reliability and efficiency of UKG Pro's Direct Deposit for smooth financial operations. Of the 22 UKG Pro users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.


Payroll management

Reviewers indicate UKG Pro's Payroll Management is user-friendly and flexible. They appreciate the integration with payroll processes and the ability to oversee and track payroll accurately. Users highlight the ease of processing and adjusting payroll, as well as the variety of detailed reports available. They find it essential for planning, tax purposes, and maintaining employee satisfaction. While some mention using other software for payroll, they generally value UKG Pro's effectiveness in managing payroll efficiently. Of the 25 UKG Pro users who gave detailed accounts of their use of Payroll Management, 92% rated this feature as important or highly important.


All UKG Pro features

Features rating:

360 degree feedback
401(k) tracking
Activity dashboard
Ad hoc reporting
API
Applicant tracking
Approval process control
Assessment management
Attendance management
Attendance tracking
Availability management
Background screening
Benchmarking
Benefits dashboard
Benefits management
Billing & invoicing
Budgeting/Forecasting
Calendar management
Candidate management
Career development
Check printing
Clock in/out
Collaboration tools
Compensation management
Competency management
Compliance management
Compliance tracking
Configurable workflow
CRM
Customizable fields
Customizable templates
Dashboard
Data transformation
Data visualization
Document management
Drag & drop
Electronic forms
Electronic signature
Employee database
Employee engagement
Employee handbook
Employee management
Employee onboarding
Employee portal
Employee profiles
Employee scheduling
Employee self service
Feedback management
FMLA administration
For accountants
For cloud
Goal management
Goal setting/tracking
HR management
Individual development plans
Internal hr
Interview management
Job description management
Job posting
Job requisition
Labor forecasting
Learning & development
Learning management
Leave tracking
Mobile access
Mobile app
Multi-Country
Multi-State
Negative feedback management
Offboarding
Onboarding
Online benefits enrollment
Organizational charting
Orientation workflow management
Payroll reporting
Performance appraisal
Performance management
Performance metrics
Performance review management
Progress tracking
Pulse surveys
Recommendations
Recruitment management
Reference checking
Reporting/Analytics
Reporting & statistics
Resume parsing
Resume search
Search/Filter
Self-Service content curation
Self service data preparation
Self service portal
Shift swapping
Sick leave tracking
Skills assessment
Skills tracking
Succession Management
Succession planning
Surveys & feedback
Talent acquisition
Talent management
Task management
Tax compliance
Third-Party integrations
Time & attendance
Time off management
Time off requests
Timesheet management
Training management
Vacation/Leave tracking
Variable workforce
Visual analytics
W-2 preparation
Wage garnishment
Web-based deployment
Workflow management

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UKG Pro integrations (34)

Integrations rated by users

We looked at 731 user reviews to identify which products are mentioned as UKG Pro integrations and how users feel about them.

Integration rating: 4.0 (7)

Our team s small. We were trying to reduce the amount of platforms we were using.

CJ

Clair J.

People Operations Manager

NetSuite logo
NetSuite

Integration rating: 4.0 (5)

We pull data from NetSuite into DataRails for reporting

Verified reviewer profile picture

Chris R.

CFO

Greenhouse logo
Greenhouse

Integration rating: 3.0 (4)

The integration with GH is important because its our ATS system.

Huge plus that Criteria integrates with Greenhouse. Great wombo combo.

TK

Tiffany K.

Recruiter

1/2
ICIMS logo
ICIMS

Integration rating: 4.0 (3)

Slack logo
Slack

Integration rating: 1.5 (3)

Integration rating: 5.0 (3)

UKG Pro customer support

What do users say about UKG Pro customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of UKG Pro customer support.

Certain users highlight knowledgeable, friendly, and responsive customer support as a key benefit of UKG Pro.

Broad user base report slow response times and delays in resolving support cases, sometimes waiting weeks for help.

A significant portion of users find customer support inconsistent, with quality varying depending on the representative.

A large number of users experience difficulty reaching support, limited availability, and challenges escalating urgent issues.

Support options

Email/help desk
Phone support
Faqs/forum
24/7 (live rep)
Knowledge base
Chat

Training options

In person
Webinars
Live online
Videos
Documentation

UKG Pro FAQs

Q. Who are the typical users of UKG Pro?

UKG Pro has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers

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Q. What is UKG Pro used for?

UKG Pro Human Capital Management software delivers a comprehensive suite of tools that extends beyond managing routine tasks to creating meaningful work experiences. The platform integrates HR, payroll, and workforce management functions in one seamless system, powered by people-first AI that generates actionable insights. This connected approach simplifies complex operations, aligns workforce strategy with business objectives, and builds organizational trust that drives retention, engagement, and sustainable success. The system manages all personnel data in a secure environment while maintaining global workforce connectivity through consistent information sharing. Core functionalities include automated HR service delivery, talent management tools for development and retention, precise time tracking with consistent rule application, intelligent scheduling that ensures appropriate shift coverage, and strategic workforce planning capabilities that forecast labor demands and identify future needs. Additional features encompass compliance automation, customizable analytics, communication tools that foster belonging, and a Great Place To Work Hub that transforms HR data into opportunities for strengthening workplace trust.


Q. Does UKG Pro support mobile devices?

UKG Pro supports the following devices:
iPhone, Android


Q. What level of support does UKG Pro offer?

UKG Pro offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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