UltiPro Reviews

Pros
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.

Cons
I'm still working on understanding the Business Intelligence. It seems complicated.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to pick and choose what your employees can see on their homepage it's extremely convenient.

Cons
That people have a hard time utilizing all its possibilities, our lead always had headaches figuring out new tools to add.

Rating breakdown

Likelihood to recommend: 7/10

Pros
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Rating breakdown

Likelihood to recommend: 0/10

Pros
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!

Cons
Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

Cons
It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

Rating breakdown

Likelihood to recommend: 6/10

Pros
User friendly, customer support, learning resources

Cons
The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons
Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Business Intelligence using IBM Cognos Analytics

Cons
Support - They mean well but leave you to manage their support commitment to you.

Rating breakdown

Likelihood to recommend: 9/10

Pros
UltiPro was nice as it had a suite of everything you'd need all in one platform. When set up appropriately, you can get some pretty good efficiency out of this product.

Cons
There are numerous annoyances and redundancies within different areas of the HRIS platform. Within Performance Management, you're severely limited in the configurations you can make. Some things wihtin the system can't be deleted because they're "system delivered".

Rating breakdown

Likelihood to recommend: 3/10

Pros
There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve. The app is getting better and better and our employees utilize the app the most to have their information at their fingertips. It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically.

Cons
We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I loved the open workflow builder and approval process engine. Our company had roughly 700 employees and it was great to have the open ability to make, implement and change approval processes on the fly. We had the following additional modules and they were all great: Recruiting, Onboarding, Learning Management, Performance Management, and Compensation Management.

Cons
The system struggled with benefits management and administration. It took 8 months to build some pretty simple feeds to our carriers. Even then they were poorly built and the information was not accurate. The benefit open enrollment aspect of the system was good, our employees loved it and our benefits enrollment percent went up substantially. However this came with a lot of manual backend work because of the fragile feeds and the need to check every record against the feed.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Cons
This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons
For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons
Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Been using this site now for our clocking in and out at work for 5+ years. Very easy to use. Site has never been down, always up and works. The site is speedy to navigate. Allows me to easily and quickly log in and out. Allows me to pick easily pick my insurance every year and has all the information I need on the site. Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn. Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past. We also use this for our performance reviews. Not a fan of those but the site makes it work OK. Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch. I can also view my paycheck stubs here. It is very nice to have access to all of this in one location. I also hear it integrates with AD credentials but we have not implemented that. I have used other HR websites such as Kronos and this one is so much easier to use.

Cons
Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Rating breakdown

Likelihood to recommend: 9/10

Pros
UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons
I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

Rating breakdown

Likelihood to recommend: 10/10

Pros
UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

Cons
I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Visual appeal Rapid Response is available to assist 24/7! Highly customizable

Cons
Quality of troubleshooting depends on the person you get first on Rapid Response or your Rollout Team, so 50% of the time, it's great, and 50% of the time it's sub-par. There is a lot that needs to be developed in the Onboarding and Recruiting Gateways. Some simple things are not available, or work in a strange way (i.e. the way someone needs to submit a background check).

Rating breakdown

Likelihood to recommend: 8/10

Pros
The Applicant Tracking System (ATS) with UltiPro is the main feature I use in my day to day, and it's just okay. If used as directed it can be a good platform for tracking and collecting applications but unfortunately, my company does not use it properly so to me it seems lackluster for the price. The reporting functions through the core are pretty good and customizable. Overall I would say it is relatively user-friendly and only took me a few days to get navigate the system on my own. I like that you are able to set up shortcuts on your dashboard and see all your accruals on the dashboard.

Cons
My issues with UltiPro mostly stem from my company not properly using it as they should, so overall I like UltiPro. I would suggest they have an option to create tracking links so when a position is posted we can see where each applicant was directed from. Advertising efforts aren't as fruitful when we aren't able to do all the tracking right in the ATS.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I like the fact that we are able to customize and build the software package to our needs. The software has some amazing functionality that work well for our business. I like the vendor because the value of the company being "people first" shows in the way they care for their employees. I think that filters down to the customers.

Cons
I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. It would be comforting to know as the system administrator that the system processed right from beginning to end before all the other "cool" features come out. Also, I wish the project focus was for system users first and then the employee user. Example, they listened to customers when we asked for the ability to change labels. That is great and the employee users are happy about that. But then they stopped the project without thinking what the system user would need. It is simple when you think about it. Everything that goes into Ulti - we have to report on. So that label project should have included those label changes in BI. Now the reports and the system will not match. Can you imagine having your payroll staff turn over and then trying to run a report based on names you don't have in system because the staff before you used the label edit feature? Nightmare.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons
Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Cons
The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

Rating breakdown

Likelihood to recommend: 6/10

Pros
We have been using Ultipro successfully in cloud for over 12 years. -We recently started using onboarding and conditional workflow approvals and have been able to go almost 100% paperless. -We have been able to leverage Employee Self Service(via SSO) and modules such Open Enrollment and Life Event to streamline employee benefit elections -Cognos Analytics, is an extremely powerful business intelligence reporting tool that allows us to schedule reports, burst information and set alerts -We were able to use Ultipro's auto-population feature to generate 1095's for ACA Compliance

Cons
-You have a dedicated support rep, but when needed the quality of the Rapid Response support channel can be hit or miss -As a client who has been Ultimate Software for many years, we had to customize a lot to achieve what we wanted, but as new releases come out many of these customs are no longer necessary. Unfortunately, unwinding some of these customs to replace with new core functionality can be a challenge

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the tasks red start at the top right of your screen as a shortcut to go to my tasks that are waiting instead of going into each individual employee profile. It has nice features to save you time, such as when I am assigning distribution of performance reviews I can select multiple employees instead of re-filling out and distributing the form to each individual employee.

Cons
Learning how to set filters to get the end result of the reports in Business Analytics is complex. Many filters are labeled similar so it is hard determine which one you need.

Rating breakdown

Likelihood to recommend: 7/10