UltiPro Reviews

Pros
Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons
For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons
Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Been using this site now for our clocking in and out at work for 5+ years. Very easy to use. Site has never been down, always up and works. The site is speedy to navigate. Allows me to easily and quickly log in and out. Allows me to pick easily pick my insurance every year and has all the information I need on the site. Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn. Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past. We also use this for our performance reviews. Not a fan of those but the site makes it work OK. Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch. I can also view my paycheck stubs here. It is very nice to have access to all of this in one location. I also hear it integrates with AD credentials but we have not implemented that. I have used other HR websites such as Kronos and this one is so much easier to use.

Cons
Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Rating breakdown

Likelihood to recommend: 9/10

Pros
UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

Cons
I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the fact that we are able to customize and build the software package to our needs. The software has some amazing functionality that work well for our business. I like the vendor because the value of the company being "people first" shows in the way they care for their employees. I think that filters down to the customers.

Cons
I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. It would be comforting to know as the system administrator that the system processed right from beginning to end before all the other "cool" features come out. Also, I wish the project focus was for system users first and then the employee user. Example, they listened to customers when we asked for the ability to change labels. That is great and the employee users are happy about that. But then they stopped the project without thinking what the system user would need. It is simple when you think about it. Everything that goes into Ulti - we have to report on. So that label project should have included those label changes in BI. Now the reports and the system will not match. Can you imagine having your payroll staff turn over and then trying to run a report based on names you don't have in system because the staff before you used the label edit feature? Nightmare.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons
Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Cons
The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

Rating breakdown

Likelihood to recommend: 6/10

Pros
We have been using Ultipro successfully in cloud for over 12 years. -We recently started using onboarding and conditional workflow approvals and have been able to go almost 100% paperless. -We have been able to leverage Employee Self Service(via SSO) and modules such Open Enrollment and Life Event to streamline employee benefit elections -Cognos Analytics, is an extremely powerful business intelligence reporting tool that allows us to schedule reports, burst information and set alerts -We were able to use Ultipro's auto-population feature to generate 1095's for ACA Compliance

Cons
-You have a dedicated support rep, but when needed the quality of the Rapid Response support channel can be hit or miss -As a client who has been Ultimate Software for many years, we had to customize a lot to achieve what we wanted, but as new releases come out many of these customs are no longer necessary. Unfortunately, unwinding some of these customs to replace with new core functionality can be a challenge

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Cons
Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with. I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well. As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so.

Cons
It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We most like the Business Intelligence reporting and ease of navigation throughout the product. We like the ability to configure fields and screens to meet our specific needs. We are very pleased with the ability to have a paperless onboarding experience for our new hires and also configure the onboarding process to meet our business needs. We also appreciate the ability to provide feedback on product enhancements and see that Ultimate listens and responds to that feedback.

Cons
We would like the enhancements requested to come a little quicker to market, but understand some of these enhancements do take time. We would like to see a more consistent response time in Customer Service.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The delivered product has loads of functionality that is immediately ready to use. The portal is very easy for employees to navigate and very little training is needed to get started. Ultimate Software also provides all of their training free of charge with the subscription, this is a huge help in developing your support team and super users. Ultimate takes customer feedback seriously & puts significant releases in place twice a year. There are normally around 100 user suggestions implemented each year in the releases.

Cons
The Benefits module is not very robust and electronic open enrollment works well, but the confirmation statements are very clunky. Also while the support from every Ultimate team is always very friendly, they can be very slow and it is not uncommon for you to have to escalate requests in order to get programmers to respond to emails.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons
There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Rating breakdown

Likelihood to recommend: 5/10

Pros
As a user - The categories are pretty easy to find - and labeled well so that you know what you're going to find under each category. You can add Favorites - so places that you go frequently, so that you don't have to drill into the categories to get to them. I'm also an administrator of certain data - so being able to take care of things for other staff is also easy and manageable as well. You can even get notifications that what you do is taken care of as a user and as an administrator.

Cons
There is one limitation to the product that I notice and deal with - it is for me the limitation of field length (amount of characters per field). You have to be creative when you're setting up items in dropdown lists for staff to be able to choose from and still be able to push across what they're choosing.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping. Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Cons
Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

Rating breakdown

Likelihood to recommend: 9/10

Pros
There are so many modules to Ultimate that we haven't even had the opportunity or time to fully implement yet! We keep hearing about something we haven't learned about yet and are excited to ask questions and find out where we can put that module in our roll out schedule!

Cons
I was excited (and very relieved) to hear about the structure changes that recently occurred within the Ultimate staff. When we have a problem, we don't necessarily have time to wait for our request to be "kicked up" to second tier or third tier. Especially when we're "in the weeds" processing a payroll. Putting thru a case doesn't necessarily mean we're going to hear from someone soon enough to get our payroll run completed on time. Having a "no tier" system is a much better way to handle these issues.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The visual layout of Ultipro makes managing time, payments, and benefits simple and easy to understand. The layout menu that shows all your options is an additional reminder to pay attention to important dates and to keep track of hours logged. I receive emails from Ultipro about managing time and paydates which I find extremely useful. Complicated documents are easy to pull up - I never feel like I'm forgetting to do something important with Ultipro.

Cons
Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it. This has only come up a few times, when I've wanted to request unpaid time off but the layout only suggests that I can take paid time off. However, Ultipro provides so many options that this is not a common problem.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the updates to the program because it enhances the work that we do. One of the more recent updates was the Smart Tax Search. It is a feature that returns tax codes when an employee enters their address. Really cool feature for payroll! I also like the reporting tool, Business Intelligence. Reporting is one of the key functions of my role and we use the reports for upper management as well as to process payroll.

Cons
We switched to UltiPro from ADP in 2010 and it was difficult to make that transition. I believe that Ultimate Software could have provided detailed written instructions as well as live personnel to assist with the switch. It may be different now.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of use, tons of virtual training available, top notch customer service, customization available. Ease of use for employees. Import and Export integration. Reports readily available both in Ultipro Web and Cognos. Report writing ability available. Dashboards available. SSO configurable. Integrated Tax Setup.

Cons
We are a large enterprise, some of the modules are for smaller customers. Tax recon can be a bit cumbersome, but manageable.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of which one can use UltiPro is second to none! The user experience is easy to navigate and they are constantly adding new features. The extensive modules that are available under the Human Capital Management umbrella like benefits, applicant tracking, time and attendance, compensation management, and more! Excellent customer service 24/7.

Cons
The mobile app integration and functionality needs some work, mainly with push notifications. The ability to make global or batch changes on groups of employees is very difficult, if not impossible. It can be difficult to understand the reporting features, you must build your own as the provided template reports just don't cut it.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Reporting; All in one solution including Payroll, Performance Management, Recruiting, Onboarding, Benefits; UltiPro listens to customers for changes to the software and puts it into its quarterly updates; cloud based; Customer service availability and response; mobile application; ease of use for administrators and end users; training is free.

Cons
There is nothing that I can really think of at this time. UltiPro has so many positive attributes and there just not any negative.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ultipro does a great job to not only provide solutions for a company's payroll but is an extremely helpful and intuitive tool for managing employee benefits and showing pay history, PTO balances, tax forms all in one place.

Cons
One of the downsides of Ultipro is that it sometimes the way it is configured in such that the information it is providing is not real time and is contingent on when the time sheets are actually posted to the accounting system. An employee does not have the ability to check real time pay history or tax information unless that period is completely processed.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons
There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

Rating breakdown

Likelihood to recommend: 5/10

Pros
We converted to this system in January 2016 and were 100% paper. Two years later and we are almost 100% paperless. This system has a number of resources that allow you to structure your organization.

Cons
The overall conversion process was confusing because we were coming into a system that was already setup. The integration team assumed that we knew everything about the system and several functions were setup incorrectly. However, after they were found it was fairly simple to fix.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Thorough, integrated, and fairly easy to use system with a very powerful reporting tool. System is very powerful and Ultimate offers online learning opportunities but it still takes a time commitment to learn the system.

Cons
This is a payroll system first, HCM second so the focus is on employees paid through payroll. No ability to track positions (vacancies) unless you are actively recruiting. The online learning modules are easy but not quite as thorough as needed to connect the dots between modules so it's a good thing they have good customer service.

Rating breakdown

Likelihood to recommend: 8/10