ADP Workforce Now Reviews

The ability to keep important documents 9n file for easy downloading.

The registration is a bit complicated when and if you've been employed through multiple companies using this software .

ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy...

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I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.

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1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be. 2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate. 3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because...

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Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. Lori.wilmot@adp.com

I like that i am able to have an application on my phone for ease of clocking in and out of work. I like that i can add clockings, add vacation, and validate my time card.

Often times the app errors out or just simply doesnt work which can be very frustrating when you are trying to clock in and out.

We have multiple companies so having the ease of all the functionalities really helpds.

We had some issues with our pay codes and a few other items as we have a very complicated payroll setup but now we are good!

Payroll is the most important for use with my line of work. It helps me track accurate activity and make billing and payroll so much easier to process. The Pros ADP has definitely is that it is easy to use and has a strong support team that is always available. Because so many organizations are familiar with it, I can always find content to help me navigate any difficulties I might have.

Because my line of work is mostly with independent contractors and freelancers, I think the products here have a lot more features than I need. Maybe a much simpler version for Contractors who are not tax deductible version aside from the employees version of the software could be useful.

It is easy to access, and store/add data from week to week. It is implemented well for our technicians and sales agents to log in online and view all their payroll information.

There was a bit of a learning curve at first, and did take some time to learn and import all our previous payroll information.

Simplicity overall! Happy with the overall view / layout of the platform

So much you can do from an admin side but as a user, it was great.

Ease of access and use, great to look at my payroll biweekly

I have no complaints it’s a great product

It is quite easy to use the application, and offers a complete payroll management.

It needs a little discovering at first, but then it is easy to locate everything.

Lots of customization in reporting and accesses

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.

Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s like wrangling together children in the playground. The complete unprofessionalism that I have gotten by ADP workforce on the go. I Have requested year end documentation so I can continue my payroll with my new provider… it’s been over 6 bi-weekly payroll cycles and I’ve yet to receive them. I have a...

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Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s like wrangling together children in the playground. The complete unprofessionalism that I have gotten by ADP workforce on the go. I Have requested year end documentation so I can continue my payroll with my new provider… it’s been over 6 bi-weekly payroll cycles and I’ve yet to receive them. I have a...

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Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

I only have cons with specific areas of WFN updates and not the overall WFN platform. 1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The...

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What I most like about the software is that I am able to house all employee data in one place and the analytics dashboard is extremely helpful when looking at measurable data to base company performance on.

What I like least about the software is that all modules are ran on separate platforms. Specifically the ATS and Workforce Now. This makes it very confusing for candidates when having to create two separate credentials when logging in. The software is very glitchy and I find that random features will stop working for a period of time and then randomly come back. The on boarding process when creating...

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As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.

Ease and functionality could be improved. Again minor things but do contribute to the overall experience.

Sarita - Thank you for taking the time to provide such a detailed and insightful review. I would like to connect you with someone who can assist with each of the items you outline below. Please reach out to me directly and I can set something up. lori.wilmot@adp.com

I'm not the administrator although I check all time cards prior to processing payroll. I like the ease of being able to edit time cards, add lines, remove lines and adjust shift times.

What holds me back from giving a higher rating is how frustrating it is to check my employee's time cards. Many front of house employees work multiple positions with different pay rates. When viewing the group time card I'm unable to see what department they are clocked in as. This forces me to bring up the first name on the list, and scroll through each time card individually to make sure they...

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The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which...

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There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc. This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using...

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The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how...

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Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.

WFN is, for the most part, intuitive for day to day operations. Time clock adjustments, change of status, report production -- the daily interaction and typical use is easy to learn and to train on. When I have a problem or something I'm not familiar with customer service support, especially the reporting group, is very patient and helpful.

The constant "updates" cause problems. It seems these are done over weekends so when I come in on Monday it's not uncommon to run into unexpected delays; what worked on Friday doesn't work Monday morning. As an example, the most recent update required a code for Health Care Eligibility Date in the Tax Section of the New Hire module. It was impossible to locate this code and required a call to customer service. Unfortunately my account manager was only vaguely familiar with this new requirement and it took about 20-minutes on the phone to work out what was needed, the 'why' of the need and what the random code signified is still not clear. The frequency of the updates along with the scope make it difficult to keep up.