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eWay-CRM
5
464
4
298
3
46
2
10
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
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eWay-CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
eWay-CRM overview
Based on 822 verified user reviews
What is eWay-CRM?
eWay-CRM is a CRM tool with key features that include contact management, contact database, task management, customizable fields, and more.
Who uses eWay-CRM?
Reviews for eWay-CRM come from a wide variety of industries, including Information Technology and Services (11% of reviewers), Mechanical or Industrial Engineering (5%), and Financial Services (4%). The most frequent use case for eWay-CRM cited by reviewers is CRM (63% of reviewers).
What do users say about eWay-CRM pricing?
Most reviewers indicate that eWay-CRM delivers strong value for money, citing affordable pricing and essential features included. However, some users report that extra costs for custom programming or advanced features can feel unjustified and restrictive.
What are the most popular integrations for eWay-CRM?
The eWay-CRM integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.7 out of 5 for its integration with eWay-CRM) and Microsoft 365 (a document management product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
User Interface
Email Management
Project Management
Performance and Speed
Mobile Access
Limited customization and usability
eWay-CRM’s user interface
eWay-CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about eWay-CRM?
eWay-CRM is a CRM tool with key features that include contact management, contact database, task management, customizable fields, and more.
Select to learn more
Who uses eWay-CRM?
Based on 822 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
eWay-CRM's key features
GetApp's analysis of 96 verified user reviews collected between July 2021 and October 2024 identifies eWay-CRM's most critical features and summarizes user sentiment about those features.
Reviewers appreciate eWay-CRM's Contact Management capabilities for consolidating all contact information in one place, integrating with Outlook, and syncing with Exchange and Android. They find it valuable for adding custom data fields and managing both individual contacts and companies. Users report challenges with synchronization, particularly with Outlook, leading to manual management. They also mention the need for a capability to merge duplicate contacts. Overall, they highlight the ease of access, customization, and ability to track interactions and changes. Of the 43 eWay-CRM users who gave detailed accounts of their use of Contact Management, 98% rated this feature as important or highly important.
Nataša P.
Business Development Manager
Anastasiya S.
Marketing Manager
Lucie Z.
Accounting Consultant
Gabriela L.
Back Office
Users report that eWay-CRM's Task Management helps them organize and prioritize tasks effectively. They appreciate the ability to create, assign, and track tasks, set deadlines, and maintain progress. Reviewers highlight the integration with Outlook and Microsoft To Do, dynamic form design based on task type, and voice entry for notes. They find it easy to use and beneficial for daily work, project tracking, and maintaining quarterly goals. However, some miss capabilities like Kanban boards. Of the 21 eWay-CRM users who gave detailed accounts of their use of Task Management, 95% rated this feature as important or highly important.
See related user reviews
Daniel D.
Trader
Tereza A.
Online marketing specialist
Lucie Z.
Accounting Consultant
Tereza Š.
project manager
Reviewers indicate that eWay-CRM's Contact Database is essential for managing and organizing customer data. They appreciate the centralized storage of contact information, integration with Outlook, and the ability to add detailed fields. Users find it helpful for tracking interactions, analyzing customer behavior, and sharing contacts within teams. They report that it captures all necessary information and allows for effective filtering and exporting. Some mention the system's slowness and the need for better capabilities beyond basic contact management. Of the 50 eWay-CRM users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.
All eWay-CRM features
Features rating:
eWay-CRM alternatives
eWay-CRM
Starting from
20
/user
Per month
HubSpot CRM
Starting from
No pricing info
Salesforce Sales Cloud
Starting from
No pricing info
Zoho CRM
Starting from
No pricing info
eWay-CRM pricing
Pricing plans
Pricing details:
User opinions about eWay-CRM price and value
Value for money rating:
To see what individual users think of eWay-CRM's price and value, check out the review snippets below.
Petra C.
Operational Director
Petra C.
Operational Director
eWay-CRM integrations (14)
Integrations rated by users
We looked at 822 user reviews to identify which products are mentioned as eWay-CRM integrations and how users feel about them.
Integration rating: 4.6 (56)
“The calendar integration works but doesn't fully allow me to modify the time slots.”
Yev Z.
WMS Administrator
Integration rating: 4.5 (22)
Integration rating: 4.5 (12)
Integration rating: 4.3 (7)
“Trello works very well with Zapier, letting new form entries, deals, or events create and update cards automatically on our boards”
Kartikeya G.
Property Manager
Integration rating: 4.3 (5)
“Integration with WordPress is not very important on its own because WordPress is mainly used for content, not payments. PayPal usually works through plugins, so the direct integration is less important. It is useful, but not essential for most users.”
Hana Ř.
Leader of Inventory
Integration rating: 4.5 (4)
eWay-CRM customer support
What do users say about eWay-CRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of eWay-CRM customer support.
A significant portion of users praise eWay-CRM's customer support for being responsive, knowledgeable, and quick to resolve issues.
Widespread user sentiment highlights the professionalism and friendliness of the support team, making users feel valued.
Frequently reported by users, support is available through multiple channels, including phone and live chat, with fast response times.
A large number of users appreciate the individualized attention and proactive assistance provided during onboarding and ongoing use.
Support options
Training options
To see what individual users say about eWay-CRM's customer support, check out the review snippets below.
“Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.”
Milan P.
marketing manager
“There were some issues initially when moving things to e-Way but their support staff ([sensitive content hidden]) was very helpful and responsive.”
Mark G.
Owner
“When I enter a new customer and then want to check whether I have already saved them, it does not show me, and then I have to close the eway-CRM and open it again to see new customer”
Karolina Ł.
customer services
eWay-CRM FAQs
eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac. eWay-CRM allows users to import existing data on customers and business opportunities using a built-in template which can be filled with data and uploaded by dragging-and-dropping. Details of all customers, partners, suppliers, and competitors are stored in a single database, and can be organized into custom categories, sorted and filtered based on importance, potential, relationship type, size, location, or any custom fields. Full communication histories are stored, including emails, phone calls, meetings, invoices, and documents, and are carried across when projects are created from leads. Automated reminders are synchronized with MS Outlook tasks and generated for overdue payments, customer birthdays, if a customer stops ordering, and more. Through the marketing module in eWay-CRM, users can send out targeted email campaigns to potential customers, with email templates, wildcards for message personalization, and automatic feedback tracking. The deals module enables management of individual business cases using customizable workflows and automatic task generation. Deal sources can be tracked, and users can create quotes, plan meetings, and view a range of sales statistics. A variety of standard reports are built into eWay-CRM, and users can export reports as Microsoft Word, Excel, and PDF files.
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