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Polaris PSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Professional services automation software for the IT sector
Table of Contents
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Polaris PSA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Polaris PSA overview
What is Polaris PSA?
Polaris PSA is a professional services automation software designed to help businesses in IT, agricultural, marketing, media, consulting, and other sectors collect real-time data from various applications to visualize key metrics regarding billing, cost evaluation, resource allocation, and more across projects. It enables representatives to define and track budgeting, estimating, and task execution processes to streamline the entire project lifecycle.
Managers can forecast resource requirements and define rate cards based on contracts to set up billing plans for clients and departments. Polaris PSA lets administrators use Android and iOS mobile applications to set up projects, add clients, configure resource settings, and perform billing operations. The platform also allows teams to configure role-based permissions for staff to track expenses, allocate resources to projects, and manage time off settings.
Polaris PSA helps managers review job tasks, provide instant feedback to team members on accomplished work, and track project progress on a unified dashboard. Businesses can create multi-level approval workflows to define expense policies, handle timesheets, and process employee’s leave requests using a centralized dashboard.
Starting price
per month
Pros & Cons
Responsiveness
Customization
Simplicity
Affordability
Records
Polaris PSA’s user interface
Polaris PSA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about Polaris PSA?
Users report Polaris PSA is easy to use and user-friendly, making daily tasks like timesheet entry, project tracking, and billing straightforward. They appreciate the responsive customer support, which resolves issues quickly and provides helpful guidance for customization and reporting needs. They find project management features flexible and effective for tracking hours, expenses, and resources across multiple projects. Reporting is valued for its detail and speed, though some feel customization can be complex and certain report types are limited.
They mention integration with accounting and payroll systems works well, but some experience minor bugs, occasional slowdowns, and higher pricing compared to alternatives. They note timesheet approvals and expense tracking are efficient, but wish for improvements in report templates, multi-project assignments, and billing functionalities. Most feel Polaris PSA helps streamline workflows and enhances transparency, despite some challenges with advanced features and cost.
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Who uses Polaris PSA?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Polaris PSA's key features
Most critical features, based on insights from Polaris PSA users:
All Polaris PSA features
Features rating:
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29
/user
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Polaris PSA pricing
Pricing plans
Pricing details:
User opinions about Polaris PSA price and value
Value for money rating:
To see what individual users think of Polaris PSA's price and value, check out the review snippets below.
Meredith B.
Administrative Assistant
Diane G.
CSM/Account Administrator
Polaris PSA integrations (14)
Polaris PSA customer support
What do users say about Polaris PSA customer support?
Customer support rating:
We analyzed 73 verified user reviews to identify positive and negative aspects of Polaris PSA customer support.
Widespread user sentiment highlights fast response times, even during weekends or off-hours, with quick issue resolution.
A significant portion of users appreciate knowledgeable, friendly, and thorough support staff who go above and beyond.
Frequently reported by users is the ease of contacting support via chat, email, or phone, with effective remote assistance.
The majority of users value professional, individualized support and clear communication that helps resolve queries efficiently.
Support options
Training options
To see what individual users say about Polaris PSA's customer support, check out the review snippets below.
“The support on a Sunday morning got back to us in under 30 mins and provided a quick resolution and explained why we experienced what we did and was able to resolve our issue.”
Braden H.
IT Analyst
“All of the customer support reps are very, very well trained and have delivered solutions quickly, even when it has needed to be escalated to a higher level support group.”
Brian S.
Owner
“I have utilized the customer support team a few times now and each time they go above and beyond to ensure that they have solved my problems.”
Brian F.
JIB Accountant
Polaris PSA FAQs
Polaris PSA has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Polaris PSA?
Polaris PSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Polaris PSA support?
Polaris PSA supports the following languages:
Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Italian, Japanese, Kazakh, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish
Q. Does Polaris PSA support mobile devices?
Polaris PSA supports the following devices:
Android, iPad, iPhone
Q. Does Polaris PSA offer an API?
Yes, Polaris PSA has an API available for use.
Q. What other apps does Polaris PSA integrate with?
Polaris PSA integrates with the following applications:
Track Vacation Rental PMS, GitHub, Box, FreshBooks, Namely, BambooHR, Slack, SAP Concur, ServiceNow, Wrike, Asana, Xero, JD Edwards EnterpriseOne, Zendesk Suite
Q. What level of support does Polaris PSA offer?
Polaris PSA offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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