Aloware Pricing, Features, Reviews & Comparison of Alternatives

Aloware

Rediscover Your Customer Engagements

4.61/5 (18 reviews)

Aloware overview

What is Aloware?

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

With integration for your favorite CRM and Helpdesk applications, Aloware makes communicating with your customers a faster, easier, and more delightful experience.

Best of all, Aloware comes with unlimited inbound minutes and SMS! Watch a demo or try Aloware risk-free to see our smart technology in action.
www.aloware.com

Pricing

Starting from
$50/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
Aloware screenshotAloware IntroAloware screenshotAloware screenshotAloware screenshot

Aloware reviews

Excellent
11

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.4
  4.8
Caleb Pittman

The best option for a real estate organization

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

Pros
It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Cons
Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Rainer

Customizable and CUSTOMIZABLE

Used daily for 6-12 months
Reviewed 2019-11-27
Review Source: Capterra

Customer Support - A+ Quality of Product & Service - A+ Price - A Pleased Clients and Staff - A+

Pros
The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen. And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you. Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware. As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for. No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do... But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service. If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware. There's no need to equivocate any longer, pull the trigger and sign up for Aloware today.

Cons
I'm sure there are cons, however I've yet to encounter one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian Bowman-Henderson

2-in-1: Great Value

Used daily for 6-12 months
Reviewed 2019-12-02
Review Source: Capterra

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

Pros
The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Cons
Not all features a are intuitive to find, though extensive documentation exists within the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark Brandstein

Washify COO review

Used daily for less than 6 months
Reviewed 2019-11-26
Review Source: Capterra

Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet

Pros
That it had the potential for a lot of flexibility in call routing, recording and text messaging

Cons
It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Daniel Asti

Just Started Using

Used daily for less than 6 months
Reviewed 2019-11-22
Review Source: Capterra

We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!

Pros
I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!

Cons
There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Aloware pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
View Pricing Plans

Solo Plan: $50/month/account + usage

Starter Plan: $100/month/account + usage

Business Plan: $250/month/account + usage

Service Plan: $500/month/account + usage

Aloware features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Collaboration Tools
Communication Management
Reporting & Statistics

Automatic Notifications (80 other apps)
CRM Integration (77 other apps)
Chat (100 other apps)
Conferencing (93 other apps)
Customizable Branding (67 other apps)
Instant Messaging (71 other apps)
Monitoring (74 other apps)
Third Party Integration (127 other apps)
Video Conferencing (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Aloware

Key features of Aloware

  • Analytics
  • Blended Call Center
  • CRM
  • Call Logging
  • Caller Identification
  • Computer Telephony Integration
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Virtual Call Center
View All Features