We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.
Pros
It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.
Cons
Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.
Rating breakdown
Likelihood to recommend: 10/10
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.
Pros
The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.
Cons
Not all features a are intuitive to find, though extensive documentation exists within the app.
Rating breakdown
Likelihood to recommend: 8/10
Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet
Pros
That it had the potential for a lot of flexibility in call routing, recording and text messaging
Cons
It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected
Rating breakdown
Likelihood to recommend: 5/10
We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!
Pros
I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!
Cons
There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!
Rating breakdown
Likelihood to recommend: 8/10
Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.
Pros
This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.
Cons
There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.
Rating breakdown
Likelihood to recommend: 10/10
Solo Plan: $50/month/account + usage
Starter Plan: $100/month/account + usage
Business Plan: $250/month/account + usage
Service Plan: $500/month/account + usage
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