Aloware Pricing, Features, Reviews & Comparison of Alternatives

Aloware

so much more than just a sales dialer

4.65/5 (20 reviews)

Aloware overview

What is Aloware?

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

With integration for your favorite CRM and Helpdesk applications, Aloware makes communicating with your customers a faster, easier, and more delightful experience.

Best of all, Aloware comes with unlimited inbound minutes and SMS! Watch a demo or try Aloware risk-free to see our smart technology in action.
www.aloware.com

Pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Aloware screenshotAloware IntroAloware screenshotAloware screenshotAloware screenshot

Aloware user reviews

Excellent
13

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.5
  4.7
Caleb Pittman

The best option for a real estate organization

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

Pros
It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Cons
Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian Bowman-Henderson

2-in-1: Great Value

Used daily for 6-12 months
Reviewed 2019-12-02
Review Source: Capterra

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

Pros
The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Cons
Not all features a are intuitive to find, though extensive documentation exists within the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark Brandstein

Washify COO review

Used daily for less than 6 months
Reviewed 2019-11-26
Review Source: Capterra

Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet

Pros
That it had the potential for a lot of flexibility in call routing, recording and text messaging

Cons
It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Daniel Asti

Just Started Using

Used daily for less than 6 months
Reviewed 2019-11-22
Review Source: Capterra

We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!

Pros
I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!

Cons
There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin Dudley

Great Solution

Used daily for less than 6 months
Reviewed 2019-11-26
Review Source: Capterra

Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.

Pros
This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

Cons
There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aloware pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
View Pricing Plans

Solo Plan: $50/month/account + usage

Starter Plan: $100/month/account + usage

Business Plan: $250/month/account + usage

Service Plan: $500/month/account + usage

Aloware features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Collaboration Tools
Communication Management
Contact Management
Reporting & Statistics

Automatic Notifications (119 other apps)
Chat (148 other apps)
Conferencing (114 other apps)
Customizable Branding (99 other apps)
Instant Messaging (123 other apps)
Third Party Integration (207 other apps)
Video Conferencing (116 other apps)
Voice Mail (97 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Aloware

Key features of Aloware

  • Analytics
  • Blended Call Center
  • CRM
  • Call Logging
  • Caller Identification
  • Computer Telephony Integration
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Virtual Call Center
View All Features