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Avochato

SMS texting and live chat for sales, support & ops teams

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Avochato Pricing

Pricing overview

Value for money rating

4.7

/5

129

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Pricing details

Core: $99/month
- Unlimited users
- Up to 2500 messages
- 1 phone number
- Call forwarding Voicemail
- Slack integration

Standard: $199/month
- All items in Core
- Up to 5000 messages
- 3 phones numbers
- Desk.com and Office 365 integration

Pro: $399/month
- All items in the Standard plan
- Up to 10000 messages
- 4 or more phone numbers
- Salesforce integration

Enterprise plans are also available.

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What users say

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
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Chris S.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great overall experience.

Reviewed 4 years ago

It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Pros

We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

Cons

when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Reviewed 3 years ago

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns....

Pros

Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Cons

So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointed By Avochato: Do Not Recommend This Product

Reviewed 2 years ago

Poor

Pros

The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons

To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome tool, ripe for automation

Reviewed a year ago

Avochato has been a great asset to our customer-focused team and I highly recommend it.

Pros

Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

Cons

There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avochato the best texting solution after a long time researching!

Reviewed 4 years ago

Again, powerful, cost effective, and the Avochato support is amazing! This is the new way of connecting with my past clients. Snail mail and email is dead!

Pros

It's powerful, cost effective, and the Avochato support is amazing! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer.

Cons

More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Name, Great Product!

Reviewed 3 years ago
Pros

Lately we've found that texts are far more effective than emails, especially among our younger clientele. Avachato makes it super easy to stay connected and provide on the spot support.

Cons

Do I have to dislike something!? I guess it could cost less?! That's literally my only complaint!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great SMS Platform for Teams - Highly Recommend!

Reviewed 3 years ago

We have successfully switched over to Avochato for our team of 22 sales people and everyone loves it! It also makes my life as an Administrator a lot easier because the leads are automatically round-robined to my team.

Pros

I like the fact that Avochato takes care of the round-robin rotation of leads as they come through in real-time.

Cons

The software is very easy-to-use. I really don't have any complaints that I can think of for Avochato. Great system at a great price!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 4 years ago

I demoed the product and I really loved the user interface and ease-of-use. I would recommend this to anyone.

Pros

Very easy to use. Very useful for my business

Cons

Just a little pricey I thought, I wish there was a cheaper option for very small businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and powerful platform for Local Business

Reviewed 4 years ago

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with

Pros

The interface allows me to easily Text clients in multiple local areas all from one platform

Cons

The mobile app isn’t nearly as powerful as the mobile web version or the desktop version. I only use it for notifications of new text messages

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy enough, but price doesn't compete

Reviewed 4 years ago

Pretty seamless--although I never reached out to customer service, so I cannot give feedback about that...

Pros

The simplicity of the website and the menu are very intuitive. love that you can book appointments right from the texts. Love that you can assign threads to people. Voice Broadcasts is awesome.

Cons

Did not like the price per text. Compared to your competitors, you're overpriced. Also, I do not see the option to add a chat bot widget. That's not a must, but it is a feature that I was looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great experience from sales to implementation and beyond

Reviewed 4 years ago

Improved our sales process and customer service processes

Pros

Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons

I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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the best way to reach your customers in today's tech

Reviewed 4 years ago

11/10

Pros

I love the idea of combining texting, privacy, (I don't want to give out my personal number!) and a CRM into one tool. Absolutely brilliant.

Cons

Every once and a while I have to log back in on the mobile app. Small price to pay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best text manager so far!

Reviewed 4 years ago

We are using it to keep in touch with high value customers for our real-estate product.

Pros

Very useful, easy to use and gets the job done needed with the tools at hand!

Cons

However, in order to update the chats you need to keep refreshing.. not real-time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome service

Reviewed 4 years ago
Pros

The customer service & attention to detail with its customers are awesome

Cons

Pricing could be a lil better, but they offer a ton of services for the pricing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awful ,simply awful company

Reviewed a year ago

I had one of my employees trial this product and when the trial ended we were billed for the product We attempted to reach customer service for weeks and after sporadic response back we were told we would not receive a refund. Just an awful customer service experience all the way around. I would NEVER recommend such an awful company. There are far better and less expensive options out there. In the end a company with such shabby customer service will be out of business. Save your time and money.

Pros

It seemed somewhat easy to set-up. We used it for the initial trial period and decided to go with another product.

Cons

Extremely expensive in comparison to other products on the market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple To Use, Great Value

Reviewed 4 years ago

worked great, it is exactly what I needed. would recommend to anyone needing this service

Pros

Love the simplicity and how efficient it is at doing exactly what I needed it to.

Cons

Had some trouble working it on my mobile device at first.