Cisco Jabber - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Cisco Jabber's real-time chat for its immediate communication, which is helpful for quick questions and clarifications. They find it valuable for maintaining a record of conversations for future reference. Users report that it facilitates multitasking and saves time over email. They say it is essential for remote work, allowing teams to stay connected and provide fast solutions. However, some reviewers mention occasional issues with losing conversation history during technical problems. Of the 19 Cisco Jabber users who gave detailed accounts of their use of Real-Time Chat, 95% rated this feature as important or highly important.

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“Immediate communication: Real-time chat allows for immediate communication between users, which can be especially helpful for quick questions or clarifications.Record of conversation: Real-time chat provides a record of the conversation, which can be helpful for referencing later or for documentation purposes.Multi-tasking: Real-time chat allows users to multi-task and continue working while communicating with others.”

shiva j.

project manager

“Real-time chat is a much needed function when we are hosting remote solve. My organization can stay in contact real time with our customers to provide fast solutions.”

AA

Alan A.

Learning Manager

Reviewers indicate that Cisco Jabber's two-way audio and video capabilities improve collaboration, especially for remote teams. They find it reduces travel costs and increases productivity by enabling real-time communication for complex issues. Users report that the audio and video quality is generally high, though some mention the audio codec can sound mono. They appreciate the ease of setup and the ability to support colleagues and customers effectively through clear audio and video calls. Of the 24 Cisco Jabber users who gave detailed accounts of their use of Two Way Audio & Video, 92% rated this feature as important or highly important.

Users report that Cisco Jabber's chat/messaging capabilities are intuitive and simple to use, facilitating quick and easy communication. They appreciate the presence capability, which helps check availability before initiating a chat or call. Reviewers indicate that it is useful for intraoffice communication and staying in touch with peers. However, some users find the interface clunky and unresponsive, with frequent glitches and delayed messages. They also mention that other tools might be preferred for this purpose. Of the 28 Cisco Jabber users who gave detailed accounts of their use of Chat/Messaging, 79% rated this feature as important or highly important.

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“Chat/Messaging feature is very good in Cisco Jabber. This feature helps me connect with my client for comments and important messages. simple clicking on the contact and sending the message is very easy to use.”

Prashant S.

Architect

“Helps intraoffice communication flowing. I can stay in contact with the other sales agents regarding customers we're quoting very quickly and easily.”

NS

Nathalie S.

Licensed Insurance Agent

Reviewers highlight Cisco Jabber's live chat as a key function for quick exchanges between co-workers, allowing for seamless idea and information sharing. They find it improves customer service by enabling real-time responses to inquiries. Users appreciate the ability to connect easily with clients and colleagues, though some mention that other tools like MS Teams are preferred for live chatting. They report that live chat is important for internal communication and staying on top of requests immediately. Of the 18 Cisco Jabber users who gave detailed accounts of their use of Live Chat, 78% rated this feature as important or highly important.

Reviewers value Cisco Jabber's mobile access for its flexibility and convenience, allowing them to use their mobile phones as extensions of their desk phones. They find it helpful for remote work, enabling access to meetings and messages on the go. Users report that it increases productivity by allowing them to stay connected from anywhere. They appreciate the ability to use the app on iOS and Android devices, though some mention occasional crashes and basic functionality. Of the 44 Cisco Jabber users who gave detailed accounts of their use of Mobile Access, 75% rated this feature as important or highly important.