CommPeak Cloud PBX - 2026 Pricing, Features, Reviews & Alternatives

Cloud PBX gives businesses full control over how calls are managed, connected, and measured. Teams benefit from flexible call routing, direct CRM integrations, and remote-ready setups, all backed by real-time oversight and reliable global call quality. Together, these capabilities help teams stay productive, deliver better conversations, and support business continuity at any scale.

Call Management & Routing
Control inbound and outbound calls with routing and call flow management set up to reflect how your business actually functions.

Click-2-Call Integration: Adds dialing to your CRM, bringing together calling and customer data in one place, streamlining workflows, and leading to better conversations.
Omnichannel Engagement: Allow agents to engage customers via SMS, WhatsApp, or Telegram during or after a call.
Random & Local Caller IDs: Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase pickup rates.
Call Blending: Agents handle both inbound and outbound calls in the same shift to maximize productivity.
Inbound IVR: Use automated voice menus to route callers to the right agent or desk, lowering costs and freeing agent time.
Call Routing & Simulators: Route calls using smart logic so agents with the right skills handle calls that drive conversions. Test configurations safely before deployment to avoid service disruptions.


Team Oversight & Live Monitoring
Stay on top of agent activity with real-time oversight and performance management, while also supporting agents through live coaching when needed.
User & Agent Time Management: Control system access and monitor agent activity to keep workflows secure, improve visibility, and optimize overall performance.
Real-Time Dashboards: Stay on top of operations with live visibility into agent and queue performance. Managers can respond in the moment, while agents track their own activity and progress towards targets. .
Customizable Agent Interface: Customize the agent interface to match workflows and preferences for better usability.
Real-Time Critical Alerts: Alert managers of critical issues before they escalate and keep agents informed.
Call Transfers & Conferences: Redirect calls or add others mid-call to streamline collaboration, resolve issues faster, and improve experience.
Listen, Whisper, & Barge: Monitor live calls to coach agents or step in when needed, improving service quality and helping agents respond more skillfully during challenging conversations.

Analytics & Reporting
Reporting tools give managers a clearer view of performance trends, from agent productivity to call traffic, while AI call analysis highlights the conversations that need closer attention.
Agents Performance Report: Delivers performance insights that help managers measure productivity and identify where agents need support.
AI Call Analysis: Generates call transcripts with tone and urgency highlighted, saving time and helping you focus on conversations that require follow-up or review.
Scheduled Reports: Send reports to relevant managers at custom intervals, for easy access to key insights.

Call Quality & Connectivity Management
Call performance is improved with features that reduce drops and distortion, and monitoring adds visibility into audio and network conditions to prevent small issues from becoming bigger problems.
Call Center Regions: Assign agents to the best server in their region for lower latency and support better connections.
Agent & Network Stats: Track real-time connection quality and agent network performance to fix issues before they affect calls.
Device Connection Management: Automatically redirects low-performing connections to alternative servers, preventing dropped calls.
Built-in Softphone: Use a browser-based phone with calling, contact, and history.
Voice Generator: Converts text into voice recordings, for flexibility IVR setup.
HD Voice: Ensures every call sounds clear and professional.