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MiVoice Business Solution
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered communications solutions for all industries
Table of Contents
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MiVoice Business Solution - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
MiVoice Business Solution overview
What is MiVoice Business Solution?
MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. You choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.
Who uses MiVoice Business Solution?
Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and transportation/trucking/railroad (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).
What do users say about MiVoice Business Solution pricing?
Reviewers appreciate MiVoice Business Solution's competitive pricing, flexibility, and included features, and some users report reduced monthly costs. However, some reviewers feel licensing, support, and upgrade costs are high, and say the product can be overpriced.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Accessibility
Configuration
Integration
Stability
Responsiveness
Affordability
MiVoice Business Solution’s user interface
MiVoice Business Solution pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.2
Ease of use
4.1
Customer support
3.9
Reviews sentiment
What do users say about MiVoice Business Solution?
Users report MiVoice Business Solution offers flexible call management, useful features like voicemail-to-email, and strong integration with other business tools. They find the phone system reliable for remote work, appreciate easy setup, and value the ability to manage calls and contacts from multiple devices. Many say the interface is generally user-friendly and customization options are helpful for daily operations.
Some say they experience occasional bugs, outages, and confusing updates, especially with advanced features or during integration. They feel customer support can be slow or inconsistent, and mention that pricing is often higher than alternatives, with additional costs for upgrades and support.
Select to learn more
Who uses MiVoice Business Solution?
Based on 283 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
MiVoice Business Solution's key features
Most critical features, based on insights from MiVoice Business Solution users:
All MiVoice Business Solution features
Features rating:
MiVoice Business Solution alternatives
MiVoice Business Solution
Starting from
20.99
Per month
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Starting from
29
Per month
Bitrix24
Starting from
61
Per month
Twilio
Starting from
0.01
MiVoice Business Solution pricing
Starting from
20.99
Per month
User opinions about MiVoice Business Solution price and value
Value for money rating:
Of 23 reviews that provide robust commentary on MiVoice Business Solution's price and value, 48% mention it in a positive light.
Reviewers appreciate MiVoice Business Solution's competitive pricing, reliability, and flexibility, especially for mobile workers. They find the system affordable, easy to use, and customizable, with many features included out of the box. Users think the pricing is attractive and the integration with other software is smooth. Some users report that the total cost of ownership is low, and the solution helps reduce monthly costs. However, some reviewers feel the licensing and support costs are high, and the system can be expensive to implement and upgrade. They say the product can be overpriced due to the brand name and not always worth the investment.
, and
To see what individual users think of MiVoice Business Solution's cost and value, check out the review excerpts below.
MiVoice Business Solution integrations (14)
MiVoice Business Solution customer support
What do users say about MiVoice Business Solution customer support?
Customer support rating:
We analyzed 23 verified user reviews to identify positive and negative aspects of MiVoice Business Solution customer support.
A number of users highlight fast, efficient, and friendly customer support that resolves issues quickly and professionally.
A small group of reviewers report long hold times, slow resolution, and frequent unavailability or understaffing in support.
Support options
Training options
To see what individual users say about MiVoice Business Solution's customer support, check out the review snippets below.
“They have always focused on providing a quality service and excellent customer service. When problems arise, they are always willing to share what information they have on the problem and are quick to resolve the issues as they arise.”
Bryan
“The software is easy to use, and if you have any problems, their support team is very responsive.”
Jason P.
“long hold time for support and if the issue is complicated, it takes several days to get resolved”
Zak G.
IT Infrastructure Manager
MiVoice Business Solution FAQs
MiVoice Business Solution has the following pricing plans:
Starting from: $20.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using MiVoice Business Solution?
Deployment Flexibility: With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription.
Voice: Superior voice quality and reliability with PBX features, advanced call control, mobility, and IP desk phone options that allow your employees to choose where and how they communicate.
Collaboration and Remote Working: Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and real-time collaboration. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.
Simplicity: MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks.
Hardware Designed for a Variety of Business Needs: MiVoice Business can be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity, survivability, and phone network connection options to fit your specific needs.
Fits The Unique Needs of Any Size Organization: Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth.
Q. Who are the typical users of MiVoice Business Solution?
MiVoice Business Solution has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. Does MiVoice Business Solution support mobile devices?
MiVoice Business Solution supports the following devices:
Android, iPad, iPhone
Q. Does MiVoice Business Solution offer an API?
No, MiVoice Business Solution does not have an API available.
Q. What level of support does MiVoice Business Solution offer?
MiVoice Business Solution offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
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