App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Wildix

The First Sales-Oriented Unified Communications Solution.

Table of Contents

Wildix - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Wildix overview

What is Wildix?

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.

Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.

The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.

Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.

With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

Key benefits of using Wildix

Unify every communication channel in one place. Wildix brings voice, video, messaging, screen sharing, and team collaboration into a single secure platform — accessible from desktop and mobile apps — so your team stays connected whether they're in the office, working remotely, or on the go.
Boost sales and customer service with AI-powered tools. Wildix's built-in AI delivers real-time call insights, smart inquiry routing, and agentic automation that handles repetitive admin tasks — helping your teams focus on closing deals and resolving customer issues faster, with fewer manual steps.
Run a full contact center without adding complexity. With Wildix's contact center solution, supervisors get live wallboards and real-time monitoring while agents handle inbound and outbound interactions across voice, chat, email, and video — all from one unified interface with historical reporting built in.
Connect seamlessly with the tools your business already uses. With 200+ integrations and open APIs, Wildix plugs directly into your CRM, ERP, and other business-critical systems — eliminating data silos, reducing manual input, and giving your team full context on every customer interaction without switching apps.
Empower mobile-first and hybrid teams without sacrificing security. Wildix is designed for businesses with distributed workforces, offering enterprise-grade security across all channels so that mobile employees, remote staff, and in-office teams all communicate on the same secure, reliable platform.
Scale your communications infrastructure with optional hardware and SIP. Whether you need a fully cloud-based deployment or a hybrid setup with physical desk phones and SIP trunking, Wildix offers the flexibility to match your existing infrastructure and grow with your business needs.

Starting price

Alternatives

with better value for money

Wildix’s user interface

Ease of use rating:

4.7

(209)

Wildix pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(50)

5(157)

What do users say about Wildix?

The integration with other tools, combined with excellent call quality and flexibility for remote work, makes it a strong choice for modern businesses. While the setup requires some initial learning and the hardware availability can vary, the system’s stability, ease of use, and responsive support team more than make up for it.

Select to learn more

Who uses Wildix?

Based on 209 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Telecommunications

Information Technology and Services

Computer & Network Security

Computer Software

Others

Use cases

Unified Communications

Collaboration

VoIP

Cloud Communication Platform

Call Center

Wildix's key features

Most critical features, based on insights from Wildix users:

Mobile access

4.6

(138)

IVR

4.7

(83)

Call transfer

4.7

(81)

Call monitoring

4.2

(79)

Voice mail

4.3

(72)

Call routing

4.8

(73)

All Wildix features

Features rating:

4.6

(209)

Queue management

3.9

(7)

Online voice transmission

4.4

(7)

Multi-Channel communication

5.0

(1)

File transfer

4.0

(1)

Discussions/Forums

4.0

(1)

SMS messaging

5.0

(1)

Commenting/Notes

4.0

(1)

Call center management

2.0

(1)

Video conferencing

4.0

(1)

Video call recording

4.0

(1)

Call tracking

4.5

(4)

Communication management

4.3

(33)

Collaboration tools

4.5

(35)

Computer telephony integration

4.8

(11)

Real-Time updates

4.1

(9)

Access controls/permissions

4.5

(35)

Automatic call distribution

4.7

(16)

Live chat

4.4

(5)

Reporting/Analytics

4.1

(14)

Single sign on

4.0

(4)

Third-Party integrations

4.3

(64)

Caller id

4.5

(15)

Contact management

4.3

(28)

Call list management

4.5

(10)

Chat/Messaging

4.4

(111)

Drag & drop

4.4

(8)

Call recording

4.5

(17)

Alerts/Notifications

4.4

(41)

Call reporting

4.2

(18)

API

4.3

(58)

Activity tracking

3.0

(2)

Status tracking

4.4

(5)

Real-Time analytics

4.8

(4)

Reporting & statistics

4.2

(32)

Real-Time notifications

4.3

(25)

Call whispering

4.0

(5)

Progressive dialer

3.0

(3)

Screen sharing

4.4

(7)

Customizable branding

4.0

(1)

Real-Time monitoring

4.0

(1)

File sharing

4.2

(26)

Tagging

4.1

(11)

Activity dashboard

3.7

(11)

Document management

4.0

(4)

Trend analysis

3.7

(7)

Real-Time reporting

(0)

Voicemail transcription

(0)

Real time editing

(0)

Alerts/Escalation

(0)

SIP trunking

(0)

SMS marketing

(0)

Voice recognition

(0)

SSL security

(0)

Virtual voicemail

(0)

Virtual backgrounds

(0)

Surveys & feedback

(0)

Task management

3.0

(6)

Version control

(0)

Two-Way audio & video

(0)

Unified communications

(0)

Audio/Video conferencing

(0)

Auto-Dialer

3.0

(1)

Blended call center

(0)

Call conferencing

(0)

Call disposition

(0)

Call logging

(0)

Call queues

(0)

Call screening

(0)

Call scripting

(0)

Call tagging

(0)

Call transcription

(0)

Callback scheduling

(0)

Chat Transcript

(0)

Contact database

(0)

CRM

(0)

Customizable reports

(0)

Dashboard

(0)

Electronic faxes

(0)

Fax Management

(0)

Group messaging

(0)

Inbound call center

(0)

Interaction tracking

(0)

Manual dialer

(0)

Meeting management

(0)

Monitoring

(0)

Multi-Language

(0)

Multi-User collaboration

(0)

Outbound call center

(0)

Performance management

(0)

Predictive dialer

(0)

Prioritization

(0)

Wildix alternatives

Wildix

4.7

(209)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.2

Customer Support

4.6

Slack

4.7

(24K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Microsoft Teams

4.5

(10.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoom Workplace

4.6

(14.5K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Wildix integrations (32)

Integrations rated by users

We looked at 209 user reviews to identify which products are mentioned as Wildix integrations and how users feel about them.

Microsoft Outlook

Integration rating: 4.4 (37)

“Because calendar synchronization currently fails completely. All-day events (like birthdays that Outlook creates automatically) leave the phone permanently set to “online,” while all other appointments are simply ignored. Feature requests to address”

“Being able to link calender events to presence within Wildix gives that extra touch to allow availability to be more easily seen”

“Having outlook calendars synchronise with Wildix ensures I'm not missing calls whilst in meetings.”

Dean A.

Geschäftsleitung

1/3

Microsoft Teams

Integration rating: 4.2 (17)

“The Teams integration ensures that all communication — internal and external — happens smoothly in one ecosystem, improving efficiency and user satisfaction.”

“Being able to switch between apps but still take external calls in either is a bonus.”

“to faciliate end customer contrinued use of TEAMS but with Wildix at the core”

Tobias V.

Telematiker Projektleiter

1/3

HubSpot CRM

Integration rating: 4.5 (10)

“Integration with HubSpot CRM is important because it streamlines sales and customer relationship management by combining communication and CRM data into a unified workflow. This integration allows users to access customer information, call logs.”

“We use Wildix X-Bees, and seeing customer records update after a call with the details of the call, and AI synopsis, is worth far more than I can put a figure on. It not only frees up staff time with manual entry, it ensure no detail is missed.”

Davide B.

General manager

1/2

Microsoft 365

Integration rating: 4.0 (19)

Dean A.

Geschäftsleitung

Zoho CRM

Integration rating: 4.7 (9)

“I integrated it for the facility of a client to then sync the "contact center"”

Anonymous R.

Tech Support

RAMP

Integration rating: 4.8 (4)

“Allows for longer storage of call recordings to cover off any requirements for this”

Neil H.

Technical Support

Microsoft Exchange

Integration rating: 4.7 (3)

“For Wildix, Microsoft Exchange integration enhances productivity by allowing automatic syncing of meeting invites, call scheduling, and contact information, which streamlines workflows and reduces the risk of missed appointments or duplicated data.”

Davide B.

General manager