getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Business Phone Systems Software with Call Center Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call center management enables efficient handling of calls, tracking performance, and ensuring quality service. It facilitates call routing, real-time monitoring, and reporting, enhancing team coordination and customer satisfaction. Our reviewers in business phone systems software rated this feature as important.

3 Best Business Phone Systems Software with Call Center Management

  • VoIP.ms
  • Nextiva - Highest rated for call center management
  • RingEX

See other top Business Phone Systems products with call center management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the business phone systems software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call center management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

VoIP.ms logo
4.8
(697)

User insights about the call center management feature

Reviewers find VoIP.ms's call center management useful for small businesses, highlighting its ease of use and seamless management of multiple lines. They appreciate the straightforward rollout process and the ability to monitor agents and track metrics. However, many users indicate they do not use this feature, suggesting it may not be necessary for all business types.
“Its is very important to be able to manager multiple lines and features and VOIP.ms makes this seem very seemless.”
SJ

Sameer J.

Senior Regulatory Project Manager

“The ability to roll it out was straightforward following the directions listed on their site.”
JJ

Jeff J.

Consultant

Business Phone Systems key features coverage

VoIP.ms offers 4 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access
Call Routing4.7
Voice Mail4.8
Alerts/Notifications4.6
Call Transfer4.5

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the call center management feature

Reviewers appreciate Nextiva's call center management capabilities for their ease of use and customization. They find the system intuitive, with features like dynamic queue prioritization, callback options, and customizable hold music. Users report that it allows efficient handling of inbound and outbound calls, reducing wait times and improving customer satisfaction. They also value the real-time team management and detailed reporting tools. However, some users mention the setup process can be frustrating and support response times could be improved.
“The Call Center feature isn't for everyone, but we've found it to be invaluable for our business, even though we're on the smaller side. The management aspect is extremely robust, the detail to which it can be customized was honestly shocking to me. Now that it's set up how we want it, most settings don't change - but I do still like to just browse around find new customizations or tweaks I hadn't even considered.”
JH

Justin H.

Administration Manager

“Prevent long customer wait times by efficiently managing call queues. Nextiva offers dynamic queue prioritization, callback options, and customizable hold music.”
MM

Marina M.

Logistics coordinator

Business Phone Systems key features coverage

Nextiva offers 4 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.6
Call Routing4.8
Voice Mail4.8
Alerts/Notifications4.7
Call Transfer

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the call center management feature

Reviewers indicate that RingEX's call center management is effective and user-friendly, allowing easy management of phone services, call tracking, and performance monitoring. They appreciate the ability to transfer and redirect calls, as well as the comprehensive reporting tools. Users find it valuable for remote work and managing calls across multiple countries. However, some users report issues with call quality and support response times.
“RingCentral acts as my virtual call centre. I am able to communicate with my colleagues and clients who are miles away from me. I am able to forward calls to a colleague when my shift is over. ”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“I work remotely at home , and my job is basically operates in the call center environment. It has a call center dashboard feature which gives us to check our metrics to maximize productivity ”
Verified reviewer profile picture

Tanjee O.

Clinical research Assistant

Business Phone Systems key features coverage

RingEX offers 5 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.4
Call Routing4.4
Voice Mail4.5
Alerts/Notifications4.3
Call Transfer4.4

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Business Phone Systems Software with Call Center Management in 2026

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
RingEX logo

RingEX - AI meets trusted communications

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a cloud PBX business phone system, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

Read more about Bitrix24

Users also considered
800.com logo

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Grasshopper logo

Turn the World Into Your Office

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Read more about Grasshopper

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern businesses. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized businesses. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Read more about Ooma Office

Users also considered
XCALLY logo
Category Leaders

Omnichannel contact center management

Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more.

Read more about XCALLY

Users also considered
Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Read more about Squaretalk

Users also considered
Acefone logo
Category Leaders

VoIP Phone Service trusted by modern businesses

Bring your company’s communications to the cloud age with Acefone. Be it internal or external communication, working remotely, gaining multi-device access or recording calls, Acefone’s 65+ industry-leading features fulfill all your business communication needs. Start your 14-day FREE trial today.

Read more about Acefone

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

Read more about ZIWO

Users also considered
8x8 Work logo

Integrated contact center, voice, chat, video, and APIs

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Read more about 8x8 Work

Users also considered

Key features for Business Phone Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers highlight the ability to make and receive calls on the go, ensuring constant connectivity and flexibility, especially for remote and traveling users. 91% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate the ability to direct calls to the appropriate team members or departments, improving customer service and operational efficiency. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Reviewers value features like voicemail-to-email, transcription, and custom greetings, which enhance accessibility and ensure timely responses to missed calls. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers find customizable alerts and notifications useful for staying informed about missed calls, voicemails, and messages, ensuring timely responses. 86% of reviewers rated this feature as important or highly important.
  • Call Transfer: Users appreciate the ease of transferring calls to the right person or department, which is critical for maintaining smooth communication within larger teams. 86% of reviewers rated this feature as important or highly important.