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We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
Pros and Cons from RingCentral Contact Center users
+15
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.
I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.
The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Good Customer Service, Very sharp learning curve.
The billing system will bill you for service you do not use, and the company will not credit you.
They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings.
For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system.
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done.
I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.
I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.
The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Good Customer Service, Very sharp learning curve.
The billing system will bill you for service you do not use, and the company will not credit you.
They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings.
For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system.
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done.
I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful.
Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.
I'm pretty disappointed and dissatisfied with its overall functionalities and user ability.
The Auto-dialer feature and automated message for VM pickup is a really nice feature to leverage.
Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs.
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess.
It takes multiple calls to have a call picked up. Whole departments take lunch at the same time, leaving the department unattended during peak business hours and no one to help in an emergency.
Good Customer Service, Very sharp learning curve.
The billing system will bill you for service you do not use, and the company will not credit you.
They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
Initially it sounded great but the setup was wonky and not very fluid. Lots of unanswered questions as to the hows/whys of some of the features or settings.
For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system.
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done.
The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.
With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.
The user interface is great. Some of the game functionality like duals were attractive.
Took me too long to finish and the page crushed, had to redo the whole thing.
Our experience has been good overall. Noble has been responsive to our needs.
I would recommend this dialer to anyone but I would warn of the sticker shock pricing.
I appreciate knowing they are listening. I also appreciate the support we get from the Noble team.
We had no such issues with our previous dialer. Maintenance is also a nightmare.
There is a good mix from them doing what Noble needs with what JM/SETF needs.
The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Ease of use and customization when building items for users.
The software is relatively easy to use and adopt from an end user experience perspective.
The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.
With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.
The user interface is great. Some of the game functionality like duals were attractive.
Took me too long to finish and the page crushed, had to redo the whole thing.
Our experience has been good overall. Noble has been responsive to our needs.
I would recommend this dialer to anyone but I would warn of the sticker shock pricing.
I appreciate knowing they are listening. I also appreciate the support we get from the Noble team.
We had no such issues with our previous dialer. Maintenance is also a nightmare.
There is a good mix from them doing what Noble needs with what JM/SETF needs.
The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Ease of use and customization when building items for users.
The software is relatively easy to use and adopt from an end user experience perspective.
The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.
With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.
The user interface is great. Some of the game functionality like duals were attractive.
Took me too long to finish and the page crushed, had to redo the whole thing.
Our experience has been good overall. Noble has been responsive to our needs.
I would recommend this dialer to anyone but I would warn of the sticker shock pricing.
I appreciate knowing they are listening. I also appreciate the support we get from the Noble team.
We had no such issues with our previous dialer. Maintenance is also a nightmare.
There is a good mix from them doing what Noble needs with what JM/SETF needs.
The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Ease of use and customization when building items for users.
The software is relatively easy to use and adopt from an end user experience perspective.