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Telephony Software - Page 2

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Intermedia Unite logo
4.7
181

All-in-one communications & collaboration tool

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Intermedia Unite users   
avatar
+15
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
Grasshopper logo
4.4
338

Turn the World Into Your Office

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Grasshopper users   
avatar
avatar
avatar
+15
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
Aircall logo

Aircall

4.3
412

Phone system for support and sales teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Aircall users   
avatar
avatar
+15
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
Ooma Office logo
4.5
232

All-in-one VoIP solution for businesses of all sizes.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.5
Pros and Cons from Ooma Office users   
avatar
avatar
+15
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.
Convoso logo
4.5
253

Dial Smarter, Not Harder

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Convoso users   
avatar
+15
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
CloudTalk logo

CloudTalk

4.4
263

Cloud-based call center software for sales and support teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from CloudTalk users   
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+15
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.