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Canfigure Logo

Modular ITSM and ITAM solution based on ITIL principles

Table of Contents

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Canfigure - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Canfigure overview

What is Canfigure?

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.

Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.

Key benefits of using Canfigure

- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice

Starting price

395per feature /
per month

Alternatives

with better value for money

Canfigure’s user interface

Ease of use rating:

Canfigure reviews

Overall rating

4.7

/5

22

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

15

7

0

0

0

Pros
“Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.”
WM

Will M.

Manager

“With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.”
Verified reviewer profile picture

Paul N.

“Best of all, extremely good value. Pricing is extremely competitive.”
Verified reviewer profile picture

Ed O.

AVP Of Architecture And Operations

Cons
“Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.”
AC

Andy C.

Manager (retired) Information Services

“I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.”
MC

Marthie C.

Service Desk Manager

“Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.”
MC

Marthie C.

Service Desk Manager

Who uses Canfigure?

Based on 22 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Information Technology and Services
Automotive
Education Management
Insurance
Others

Use cases

CMDB
Asset Tracking
IT Service
ITSM
IT Management

Canfigure's key features

Most critical features, based on insights from Canfigure users:

Asset tracking
Incident management
Support ticket management
Real-Time notifications
Inventory management

All Canfigure features

Features rating:

Workflow management
Activity dashboard
Configuration management
Email management
Alerts/Notifications
Preventive maintenance
Task scheduling
Change management
Service catalog
Support ticket tracking
Inventory tracking
Audit trail
Customizable reports
Problem management
Service level agreement (sla) management
Help desk management
Task management
Job management
Release management
Relationship mapping
Recurring issues
Real-Time updates
Real-Time reporting
Real-Time chat
QR codes
Knowledge base management
Purchase order management
Project management
Procurement management
Knowledge management
KPI monitoring
Prioritization
Labeling
License management
Multi-Location
Location tracking
Multi-Channel communication
Mobile app
Macros/Templated responses
Mobile access
Maintenance scheduling
Maintenance management
Work order management
Warranty tracking
Vendor management
User management
Third-Party integrations
Task progress tracking
Tagging
Surveys & feedback
Supplier management
Status tracking
SSL security
Software License Management
Single sign on
Shipping management
Service request management
Service history
Self service portal
Search/Filter
Scheduling
Scheduled/Automated reports
Rules-Based workflow
Role-Based permissions
RFID Scanning
Returns tracking
Reservations management
Requisition management
Request Assignment
Reporting/Analytics
Reporting & statistics
Reminders
Cost tracking
Contract/License management
Configurable workflow
Commenting/Notes
CMDB
Client portal
Check-in/Check-out
Change tracking
Change planning
Calibration management
Calendar management
Billing & invoicing
Barcoding/RFID
Barcode/Ticket scanning
Barcode recognition
Barcode Printing
Automated scheduling
Automated routing
Audit management
Assignment management
Asset lifecycle management
Asset categorization
Asset assignment
Approval workflow
Approval process control
API
Alerts/Escalation
Ad hoc reporting
Activity tracking
Active directory integration
Access controls/permissions
IT reporting
IT asset tracking
IT asset management
Issue tracking
Issue scheduling
Issue management
Issue auditing
Inspection management
Impact management
Historical reporting
Funding source tracking
Fixed asset management
Equipment tracking
Equipment management
Equipment maintenance
Email templates
Document storage
Document management
Disposal management
Depreciation management
Data visualization
Data mapping
Data import/export
Dashboard creation
Dashboard
Customizable templates
Customizable forms
Customizable fields
Customizable branding
Customer support
Customer database

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Canfigure pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Tier 1 SME: < 100 Employees

395

Per month

Tier 2 Enterprise: > 100 Employees

795

Per month

User opinions about Canfigure price and value

Value for money rating:

To see what individual users think of Canfigure's price and value, check out the review snippets below.

“Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.”
WM

Will M.

Manager

“With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.”
Verified reviewer profile picture

Paul N.

Canfigure support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum

Training options

Live Online
Documentation
Videos
In Person

Canfigure FAQs

Q. What type of pricing plans does Canfigure offer?

Canfigure has the following pricing plans:
Starting from: $395.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Canfigure?

Canfigure has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Canfigure support?

Canfigure supports the following languages:
English


Q. Does Canfigure support mobile devices?

Canfigure supports the following devices:
Android, iPad, iPhone


Q. Does Canfigure offer an API?

Yes, Canfigure has an API available for use.


Q. What other apps does Canfigure integrate with?

Canfigure integrates with the following applications:
Microsoft Outlook, Microsoft Entra ID, QuickBooks Enterprise, SMTP, Google Cloud, ServiceNow, Xero, Smartsheet


Q. What level of support does Canfigure offer?

Canfigure offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum

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