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Device42, A Freshworks Company
5
71
4
18
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated IT infrastructure visualization & management tools
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Device42, A Freshworks Company - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
Device42, A Freshworks Company overview
What is Device42, A Freshworks Company?
Device42 is a cloud-based software solution for IT infrastructure management and the comprehensive administration of networks and data centers. Promising automation over typical paper-based, manual and often less accurate methods, administrators should expect greater infrastructure visibility thanks to continuous, scheduled discovery and configuration management database (CMDB) updates. Detecting changes as they occur in order to mitigate IT network alterations whether planned or unexpected, companies can establish inter-dependencies between devices and applications alike while device rack diagrams and even server room layouts all provide intuitive representations of real world setups.
Additionally, Device42 offers full IP address management with support for IPv6, cable management for handling patch panel connectivity and also inventory management with QR coding. Customizable codes with automatically assigned asset numbers can be printed as labels in batch and scanned for inventory tracking purposes from mobile devices. An audit log records any change made by authorized admin users, which extends to AES256 encrypted password management with access auditing and multi-level role-based permissions. Other features go on to span software license management, power controls, environmental monitoring, impact charting, switch port visualizations, DNS record handling, reporting options and CSV-based data import/export.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Ease of Use
Asset Management
Customer Support
Pricing
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Device42, A Freshworks Company’s user interface
Device42, A Freshworks Company review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Device42, A Freshworks Company?
Reviewers indicate Device42 offers robust asset management and automated discovery, helping them centralize infrastructure tracking and streamline operations. They value its comprehensive feature set, strong CMDB capabilities, and responsive customer support, which they say is quick to resolve issues and open to feedback for improvements.
Users report the platform is generally easy to use once familiar, but some find the interface complex and onboarding challenging. They mention documentation and reporting could be improved, and note occasional limitations in auto-discovery and scalability for larger environments, though they appreciate ongoing updates and enhancements.
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Who uses Device42, A Freshworks Company?
Based on 91 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Device42, A Freshworks Company's key features
Most critical features, based on insights from Device42, A Freshworks Company users:
All Device42, A Freshworks Company features
Features rating:
Device42, A Freshworks Company alternatives
Device42, A Freshworks Company
Starting from
20
/user
Per year
Remote Monitoring and Management
Starting from
129
/user
Per month
SysAid
Starting from
89
/user
Per month
Freshservice
Starting from
19
/user
Per month
Device42, A Freshworks Company pricing
Pricing plans
Pricing details:
User opinions about Device42, A Freshworks Company price and value
Value for money rating:
To see what individual users think of Device42, A Freshworks Company's price and value, check out the review snippets below.
Utkarsha D.
Computer Engineer
Balanjaneya S.
Software Engineer
Device42, A Freshworks Company integrations (6)
Integrations rated by users
We looked at 91 user reviews to identify which products are mentioned as Device42, A Freshworks Company integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“Converting Miro sticky notes directly into Jira issues and syncing ticket statuses back to our sprint retro boards saves manual tracking overhead.”
“Coordinate technical tasks across engineering and IT teams”
Conann F.
Software Engineer
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Integrating Datadog with PagerDuty ensures critical latency threshold alerts trigger immediate phone calls to the right on-call developers, preventing extended system outages.”
Conann F.
Software Engineer
Other top integrations
Device42, A Freshworks Company customer support
What do users say about Device42, A Freshworks Company customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Device42, A Freshworks Company customer support.
Widespread user sentiment highlights Device42's highly responsive, knowledgeable, and thorough customer support team.
A significant portion of users appreciate that support follows up consistently and works closely with customers until issues are fully resolved.
Support options
Training options
To see what individual users say about Device42, A Freshworks Company's customer support, check out the review snippets below.
“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”
Utkarsha D.
Computer Engineer
“Planning new deployments and troubleshooting hardware issues became much faster because everything was documented in one place.”
Prasad H.
Data Engineer
“The software really struggles to know how to label a Surface Pro.”
Nick J.
IT Support Supervisor
Device42, A Freshworks Company FAQs
Device42, A Freshworks Company has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What level of support does Device42, A Freshworks Company offer?
Device42, A Freshworks Company offers the following support options:
Chat, Phone Support
