App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

HaloITSM

ITSM solution for managing incidents & assets

Table of Contents

Is this product right for your business?

Find out with a

HaloITSM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

HaloITSM overview

What is HaloITSM?

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Starting price

45per user /
per month

Alternatives

with better value for money

HaloITSM’s user interface

Ease of use rating:

4.7

(43)

HaloITSM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(14)

5(29)

What do users say about HaloITSM?

Integrations have also been straightforward.

Select to learn more

Who uses HaloITSM?

Based on 43 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services

Education Management

Nonprofit Organization Management

Retail

Others

Use cases

Service Desk

Help Desk

Incident Management

IT Service

ITSM

HaloITSM's key features

Most critical features, based on insights from HaloITSM users:

Support ticket management

4.7

(9)

Incident management

4.7

(7)

Incident reporting

4.5

(6)

Prioritization

4.3

(3)

Email templates

4.3

(4)

All HaloITSM features

Features rating:

4.7

(43)

Email management

4.5

(2)

Performance metrics

4.0

(1)

Device auto discovery

4.0

(1)

Reporting & statistics

4.0

(1)

Scheduled/Automated reports

4.0

(1)

Knowledge base management

4.0

(2)

Alerts/Notifications

4.8

(4)

Alerts/Escalation

4.0

(1)

Real-Time notifications

4.5

(4)

Activity tracking

4.5

(2)

Activity dashboard

5.0

(1)

Real-Time reporting

5.0

(1)

Problem management

4.0

(1)

Service level agreement (sla) management

5.0

(4)

Third-Party integrations

4.5

(2)

Remote access/control

5.0

(2)

Self service portal

3.5

(2)

Help desk management

5.0

(2)

Chat/Messaging

4.7

(3)

On call scheduling

4.0

(1)

Configuration management

3.0

(1)

Customizable branding

4.6

(5)

Audit management

3.0

(1)

Asset lifecycle management

5.0

(1)

Inventory management

3.0

(1)

Procurement management

(0)

Project management

(0)

Real-Time chat

(0)

Real-Time monitoring

(0)

Relationship mapping

(0)

Performance monitoring

(0)

OSHA compliance

(0)

Multi-Language

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Mobile alerts

(0)

Mobile access

(0)

Maintenance scheduling

(0)

Maintenance management

(0)

Macros/Templated responses

(0)

Workflow management

(0)

Widgets

(0)

User management

(0)

Task management

(0)

Surveys & feedback

(0)

Support ticket tracking

(0)

Supplier management

(0)

Status tracking

(0)

SSL security

(0)

Social media integration

(0)

Single sign on

(0)

Service request management

(0)

Service history

(0)

Service catalog

(0)

Safety incident management

(0)

Risk assessment

(0)

Risk analysis

(0)

Risk alerts

(0)

Resource allocation & planning

(0)

Requisition management

(0)

Request Assignment

(0)

Reporting/Analytics

(0)

Reminders

(0)

Release management

(0)

Release & deployment

(0)

Localization automation

(0)

Customer database

(0)

Cost tracking

(0)

Corrective and preventive actions (capa)

(0)

Contract/License management

(0)

Configurable workflow

(0)

Compliance tracking

(0)

Compliance management

(0)

Communications management

(0)

Collaboration tools

(0)

CMDB

(0)

Client portal

(0)

Change management

(0)

Capacity management

(0)

Benchmarking

(0)

Barcode/Ticket scanning

(0)

Availability management

(0)

Automated routing

(0)

Audit trail

(0)

Asset tracking

(0)

Approval process control

(0)

API

5.0

(1)

Analytics

(0)

AI copilot

(0)

Active directory integration

(0)

Access controls/permissions

(0)

Live chat

(0)

License management

(0)

Knowledge management

(0)

IT risk management

(0)

IT incident management

(0)

IT asset tracking

(0)

IT asset management

(0)

Issue management

(0)

Investigation management

(0)

Impact management

(0)

Forms management

(0)

Event logs

(0)

Email alerts

(0)

Drag & drop

(0)

Document management

(0)

Disaster recovery

(0)

Data visualization

(0)

Data mapping

(0)

Data import/export

(0)

Dashboard creation

(0)

Customizable templates

(0)

Customizable reports

3.0

(1)

Customizable forms

(0)

Customizable fields

(0)

Customer support

(0)

HaloITSM alternatives

HaloITSM

4.7

(43)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.6

Customer Support

4.7

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Freshdesk

4.5

(3.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Milvus

4.8

(256)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HaloITSM pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

The ITSM System

/user

Per month

Features included:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App
Problem Management
Release Management
Self-Service Portal
Service Catalog
Service Desk
SLA Management
Tasks Management
Third-Party Integrations

Enterprise

No pricing info

Features included:

Artificial Intelligence
Auto-Asset Discovery
Change Control
Configuration Management
Contract Management
Dashboard
Incident Management
Inventory Management
Knowledge Base
Mobile App
Problem Management
Release Management
Self-Service Portal
Service Catalog
Service Desk
SLA Management
Tasks Management
Third-Party Integrations

User opinions about HaloITSM price and value

Value for money rating:

4.6

(43)

To see what individual users think of HaloITSM's price and value, check out the review snippets below.

“I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.”

Wendy D.

Desktop Support Lead

“Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.”

Owen W.

Director

HaloITSM integrations (50)

Integrations rated by users

We looked at 43 user reviews to identify which products are mentioned as HaloITSM integrations and how users feel about them.

Microsoft Azure

Integration rating: 4.5 (2)

Google Workspace

Integration rating: 4.0 (2)