OneSaas Reviews

OneSaas is truly a revolutionary piece of precise software engineering. It syncs all of my sales/payment/refunds and customers which gives me more time to engage with my customer base. The support team is amazing. [SENSITIVE CONTENT HIDDEN] who I mainly deal with is always ready to help and knows the software inside out. Well done OneSaaS!

Honestly, it seems too good to be true but there is nothing that jumps out at me that is a con with this software.

Very easy to set up, takes the hard work out of having to manually set up an API integration between platforms.

They recently upgraded the platform to a brand new dashboard. The migration process was a little tricky but [SENSITIVE CONTENT HIDDEN] was able to sort it out within about ten minutes.

It used to have some nice features that worked and saved us time. The pricing was really competitive. I don't know how support used to be, since we never needed to use it.

Pricing increased while key features were turned off. No longer makes updates to existing records, it only syncs new records, so it still requires a ton of manual work to keep things up to date. The sync breaks constantly. Support is absolutely useless. Can't upload screenshots to support, links to articles all error out. They outsource support offshore to folks who don't seem knowledgable about the product. It ends up taking 10x longer than it should to fix bugs.

OneSaas connects our WooCommerce store with Quickbooks. It works as intended, sending transaction data from the store to the accounting system. For the most part, it functions on its own very well; we rarely have to interact with the system. In rare cases, certain transactions may get "stuck" due to an error in either Woo or QB and the OneSaas support staff is always super helpful in those situations. [SENSITIVE CONTENT HIDDEN] helped us today and found a solution within a few minutes, saving us from having to research and tinker with settings on our end.

For those not familiar with technology or integrating systems within systems, the setup may be confusing. However, the support team can assist and answer your questions.

There is always help at hand on the live chat when you need it. Rep was able to get quickly to the source of the problem and provide a fix. Not only that but helped me avoid future problems of this nature.

More integrations with other software application would be helpful

Simple and Easy to use, great customer support.

Occasional syncing errors, occasional slow syncing. Not very often.

The stock synching between my woocommerce store and my Xero software. Integration was super easy and fast.

None. I haven't had any problems with OneSaas as yet.

The 24/7 lice chat support. Very handy and prompt reply.

Sotware design... Error occurs sometimes.

It helps me easily sync my WooCommerce purchases with Unleashed.

It only syncs once a day on my current plan, but ideally I'd like it to sync automatically each time there is a purchase.

Customer Support available on Chat so easy to contact

The occasional sync issues with MYOB Accountright

Software is consistent and reliable. The online support is exceptional and every support agent I've dealt with over the years has been great to work with.

The data doesn't always match up correctly and correcting errors has proven to be quite difficult in the past, especially with the old OneSaas platform.

Syncing is quick and seamless, Support for any issues is exceptional. The representative was very helpful with solving my issues.

a few glitches but nothing that can't be addressed

I liked that it picked up orders from my eBay store and website every hour on the hour and sent them through to my fulfilment company and that once the order was sent, it was able to complete the shipping information needed by both website and eBay to finalise the transaction.

No direct phone support, only e-mail, but I get that, phone support is something that I like.

This product does exactly what it says it does. This software is designed to address some very complex integration challenges and does it extremely well. The support organisation is backed by knowledgable and proactive people who are always there when you need them.

There could be more choices of integration applications like PipeDrive and other CRM applications...

The product works as advertised and there is a great technical support team to call on if there are any problems. All queries that I have logged have been resolved in 24 hours or less.

Would like to see a notes sync in WooCommerce. At the moment, my Aftership account does not update automatically due to this problem, so it would be nice to have this functionality.

I find that the value of any purchase comes with the after sales service/support and their online chat is second to none. I have used the online chat several times, last time was [SENSITIVE CONTENT HIDDEN] (sorry cannot remember the others) and they have always solved my problem so quickly.

It is a little complex to setup initially.

Very rare I need to contact Customer services but when I do they fix issues every time. Today [SENSITIVE CONTENT HIDDEN] was fantastic taking the time to sort out a sync issue between ebay and QBO.

No cons so far all works well and updates my sales from ebay to QBO

Our orders are sent automatically on the hour to our Warehouse without us having to do anything. Saves time and money, there are no errors with incorrect data entry. Reports and data are easy to utilize.

Setting up the system was involved and confusing not having correct parameters set up so the system integrated with warehouse correctly

The assistance we receive with any queries is fabolous - very quick, attentive & they stay in contact until any issues or queries are resolved

We don't have any dislikes at this time..

This software is efficient and user friendly.

It's not always easy to speak to someone, they don't have a customer care line and it can take a while to get support by email. The live chat isn't always enabled depending on the time of day.

This app links my on line apps and is easy to set up

Migration to the latest version was a little hard to understand, but one done was greT

That is takes care of our orders seamlessly. Moving them from Woo Commerce into our accounting software and shipping software.

I would like to be able to talk to someone on the phone at times...but the chat feature is fantastic and customer service was VERY helpful to me today.

Works as advertised for integrating our e-commerce solutions to our other various services and it's relatively cheap considering the amount labour it would take to do all of this manually. Customer service has been nothing but stellar. I have dealt with Customer support representative on the odd occasion we need assistance and he has sorted our issues out in a matter on minutes.

No cons were added to this review

Works seamlessly in the background saving hours of manually entering and updating. ..and when you need help there is a great backup team that know exactly how to sort things out.

Wish I could think of something to make the review more realistic but I can't. A company that irons out its glitches before it sales its product is a rare thing.

Ease of use Reputable Good reviews Wide range of features

Errors that occur in the integration but can't be rectified after 1 year Poor communication and promises that were never fulfilled. Slow integration times and additional costs incurred to constantly try and sync